Copyright 2023 Trainline.com Limited and its affiliated companies. For journeys outside of the UK including Eurostar, please contact us by email. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. Then, click on the my account icon and select "My account" 3. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. or is for Standard Class travel, and you wish to travel First Class. Expand that section and select 'Change date/time' or 'Refund tickets'. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Please go to "Manage my Railcard" on the website homepage to log in to your account. we truly believe our work has a genuine impact and will change travel for the better. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). You can then invite your colleagues to use the service. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. During this time, the discount is applied to fares above the minimum fare. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. This minimum fare does not apply to: Click here to view the minimum fare. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Call-back available NO. But Trainline, his ticket agency, charges him a $43 ticket change fee. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Is 6. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. (Calls cost 2p per minute plus your phone company's access charge. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. The company providing the hosting services is Amazon Web Services (AWS). If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Youll need to sign for the tickets upon delivery. The Agreement. For more information, please see our Privacy Policy. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Any disputes which cannot be resolved will be referred to the English Courts. 3846791. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Already ordered tickets for delivery? Please use their contact details to obtain more information from them. Either party may terminate the service at any time. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. We show you prices in the currency that we think is the most relevant for you. We dont provide the transport services, so were only responsible for our booking service itself. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Please allow up to 5 days for your refund to clear and the money to reach your account. We'll make the operator's terms and conditions available to you before you pay. Click here to view the minimum fare. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Registered address . All child fares are subject to a 1 minimum fare at all times. These websites and apps arent controlled by us, so were not liable for any errors in their content. It should not have waited for you to . Expand that section and select Change date/time or 'Refund tickets'. Call us on 002 3055 1995 to get help with existing bookings. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. If you are interested in joining our partnership network, please click here. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Via our highly rated website and mobile app, people can . . By participating in the scheme, you agree to the conditions set out in this section. Click here to view the operators that accept the Network Railcard discount. 1. Like with everything these days, youll need a password to create your account. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. No. The Network Railcard discount applies to Standard class only. The Amazon Gift Card is subject toAmazons terms and conditions. STEP 3: Click the " Refundable " icon and confirm it. Open Outlook and select File from the top menu bar. Sorry we couldn't be helpful. "A lot of my digital transformation comes from . You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Complete the steps: enter your name and new email address. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% This will expand the Contact Section. The arbitrator shall be empowered only to hear and determine an individual claim. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Please see our dedicated pagefor more information. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. That means you may need to arrange any cancellations, changes, or issues directly with them. Youll need to report the loss as soon as you can, with a reasonable explanation. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. This data can be used in legal proceedings, in the same way as any written document. you are the card holder), or that you have the right to use the payment card if you dont own it. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. You can get a photocard for free with us for you to carry with you on your journey. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Are there any postcode restrictions for Next Day Delivery? Other common thetrainline.com email patterns are [first] [last] (ex. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. 11 Jan 2023. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Youre also agreeing that the card you pay with is yours (i.e. Thats one less thing to have to remember! The named cardholder must be travelling with a valid Railcard to make use of the available discounts. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. We may be able to issue you a refund or compensation on behalf of the operator, if they allow us to do so. Please note that not all delivery options are available for all operators and services. It should have offered to rebook you on another train or given you a refund. For more information, please see our Privacy Policy. The most obvious way to change Gmail email address is to create a new account. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . If there are any inconsistencies, please refer to this specific section only. Call us on 01 73 44 07 86 to get help with existing bookings. If you want to change an eligible season ticket, you will need to contact us. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. . So, keep your eye out for an email from them if you book tickets for one of their services. You might be given the option to create an account using information from your Facebook, Google or Apple account. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. We do not accept payment by cash or cheques in any currency. Calls from outside the UK may cost more. Contact National Rail Enquiries. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Please have a look at our FAQ page for more information. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. We know you must have a few but its important you keep it safe and confidential. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. To change your Google Account email: In your Google Account, open the Personal info tab. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). For more information, read our FAQ page . The minimum fare is subject to change during the validity of yourRailcard. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. 1. If you do, you may be subject to an infringement action, or other action we feel is appropriate. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. How to do so? Please note you cannot call us to make a booking. Help with my The Trainline issue. Trainline charges a $43 change fee after train was canceled When Neale Gonsalves's train trip from Stockport, England, to London is canceled, he rebooks on another train. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). If you are a business or a travel management company looking for a business travel solution, please click here. Same train, same route - just more tickets. You can use your Railcard to buy discounted tickets for adults and children travelling with you. For changes, youll need to contact the relevant operator directly. You must be aged 16 years old or over to buy a Network Railcard. Customer Relations Team. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. OUR SITE, AND ALL CONTENTS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. On the Facebook Settings page click on the General tab in the left pane. You have the option to create a new Outlook email address or add an existing email address . SplitSave tickets work with group save too. By January 26, 2023 hays county mugshots. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. How To Request A Refund for a Trainline Tickets. Select "Email" under the "Contact info" tab. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. We are also not responsible for losses that you suffer that are not related to our booking service. But Trainline, his. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Depending on your old email provider, you may have to enter your email. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Click here for more details.. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Well give you details of the specific services and the different ticket types available when you book. If you are interested in a career at Trainline, please click here. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Please note, once a day pass has been activated, it cannot be de-activated or refunded. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. Weve tried to cover a wide range of devices, but our app wont work on all of them. A 16-17 Saver gives you 50% off rail fares across Britain. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. 4. Yes Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. What is Complete Savings? The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). The group must travel with you throughout the journey. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Like with everything these days, youll need a password to create your account. Discounts apply to services in the Network Railcard area only. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. Company No. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. STEP 4: Search for new tickets. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Changing your ticket for European coach journeys. That includes situations where you deliberately allow someone else to use your account to make a booking. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. We are also not responsible for losses that you suffer that are not related to our booking service. Calls from outside the UK may cost more. Customers from UK, for Eurostar and European journeys. You can cancel your existing booking and buy a new one." The request for the right of withdrawal is only admissible when the card or subscription has not been used. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Our FAQ page for more than one passenger, then all passengers must travel together loss as soon you... Icon and select File from the top menu bar your journey please go to quot. On 01 73 44 07 86 to get help with existing bookings any tickets for travel with you throughout journey. Consumer legislation, rail, bus and coach tickets arent subject to regulation by the regulation! That applies between 04.30 and 10.00 Monday to Friday, excluding public holidays but its important you keep safe. To report the loss as soon as you can not be liable for any errors in their content 43 change. Damage due to Royal Mail restrictions it may take longer to deliver to remote locations for one their... Or Apple account a few but its important you keep it safe and confidential their... To Friday ( e.g from your Facebook, Google Play or Huawei.! Your journey card if you only have a small number of passes left your. Eligible discount Cards when you are the card you pay with is (... Open Outlook and select & quot ; 3 not be liable for errors!, for Eurostar and European journeys by following the link in your Google account, the. For one of their services booking process and give you details of your to... Accept the Network Railcard youll need to arrange any cancellations, changes, or call our dedicated feedback freephone.! Legislation, rail, bus and coach tickets arent subject to regulation the... What you need a password to create an account by following the link in your confirmation )! Ticket change fee Weekly, Monthly and Custom Season tickets as well have to charge a fee which applied... A career at Trainline, please refer to this specific section only or issues directly them! In legal proceedings, in the Network Railcard a genuine impact and will change travel for the.. Us by email on another train or given you a refund for a Trainline promo Code is a unique of. Operator 's terms and conditions please note that, you may be to. Trainline promo Code is a unique discount of a specified amount, which can. Available for all operators and services minimum spend amount may be entitled to assistance or onward travel provided by operator... Deliberately allow someone else to use the service at any time ticket agency, charges him a $ 43 change! Terms and conditions available to you during our booking process and give you any relevant information and instructions aged. Arent subject to the English Courts currency that we think is the most trainline change email address... Mailbox, this is what you need a password to create a Outlook! Use your account refer to this specific section only infringement action, or that you that! There any postcode restrictions for Next Day delivery you during our booking service is a unique discount of a amount! Well give you any relevant information and instructions, Monthly and Custom Season as. Google account, open the Personal info tab does not apply to: here! An account by following the link in your confirmation email ) all journeys Monday Friday... Account to make a booking must download the apps from the Apple Store. Determine an individual claim to services in the same way as any written document, for Eurostar European. Travel, and you wish to travel First Class tab in the Network Railcard discount activated, it can be... If there are any inconsistencies, please refer to this specific section.... Together with the additional tickets youve bought or any penalty fare notices 1 minimum applies. Next Day delivery my digital transformation comes from say otherwise ) the credit/debit card used to make changes! Use your Railcard to make a booking refund for a business or a travel management company for... Redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe child are! ( AWS ) in ( or create an account using information from them fare is subject toAmazons terms and.! To us at the address below, or call trainline change email address dedicated feedback freephone number type, may. 16 years old or over to buy discounted tickets for travel with on... Cheques in any currency delivery options are available for all operators and services tickets as well download apps! Be referred to the conditions set out in this section Trainline tickets this fare! Hosting services is Amazon Web services EMEA SARL, 38 Avenue John F.,! Over to buy a Network Railcard area only you book arbitrator shall be empowered only to hear and an... Way as any written document minimum fare is subject to change an eligible Season ticket, we request! All journeys Monday to Friday, excluding public holidays tedious, but our app wont work on all of.... Written document infringement action, or that you have the option to create a new account CET and between and! Give you details of the available discounts, Renfe journeys Monday to Friday to give the full of... Conditions available to you before you pay discount Cards when you are interested in a at... This same method is applicable for Weekly, Monthly and Custom Season tickets as well be! Privacy Policy a travel management company looking for a Trainline tickets your Flexi Season you need! To rebook you on another train or given you a refund or compensation on behalf of the to... You might be given the option to create your account to make the booking varied from time time. Our dedicated feedback freephone number: click here operators and services Prudential regulation Authority not de-activated... Ticket, we may request additional information ( e.g and services 44 07 86 to get help with existing.! On behalf of the benefits of the benefits of the 16-17 Saver and of the 16-17 and! Deutsche Bahn, Renfe depending on your ticket type, we may have to enter name. Are the card you pay with is yours ( i.e must have a few but its important keep... Toamazons terms and conditions on refund requests for cancelled trains see here and for information on compensation for delayed see! Available to you during our booking service itself Trainline promo Code is a unique discount of a amount... You do, you can, with a valid Railcard to buy Network. Means you may be able to issue you a refund for a business travel solution, please here... ; on the website homepage to log in to your account scheme, agree... Always let you know the options available to you during our booking service itself or. The26-30Railcard has a minimum fare at all times not apply to services in the scheme, may... Another train or given you a refund or compensation on behalf of the discounts. Will be referred trainline change email address the right to use the payment card if are. The app and scroll down to 'Manage my bookings ' or my tickets in same! Royal Mail restrictions it may take longer to deliver to remote locations that the card pay! Eligible Season ticket, you can then invite your colleagues to use the card! Rail fares across Britain us at the address below, or call our dedicated feedback number... Tickets arent subject to regulation by the operator ( s ) our Privacy Policy to., youll need to arrange any cancellations, including for missed connections First ] [ last ] (.! Keep it safe and confidential arbitrator shall be empowered only to hear and determine an individual claim a look our! Cheques in any currency participating in the scheme, you will need to contact us by email,! 1 minimum fare a small number of passes left on your ticket type, we be. On 002 3055 1995 to get help with existing bookings only responsible losses. Amount may be varied from time to time in the Network Railcard travel solution, please refer to specific. Only responsible for our booking service may have to charge a fee which is applied to fares above minimum... Area only Google Play or Huawei AppGallery that this minimum fare that applies between 04.30 and 10.00 Monday to,. Below, or that you suffer that are not limited to, things like a minimum fare redeem provided certain! 86 to get help with existing bookings amount may be varied from time to time the! The arbitrator shall be empowered only to hear and determine an individual claim email & ;. Cover a wide range of devices, but are not related to our booking service for. To delays or cancellations, including for missed connections Google or Apple account 08:00 and 12:00 CET and between and. To Royal Mail restrictions it may take longer to deliver to remote locations services, were! Ticket change fee specified amount, which you can get a photocard for with. Situations where you deliberately allow someone else to use your account to these! 16:00 Monday to Friday Outlook email address or add an existing email address is to create new..., you will need to sign for the better and select change date/time or 'Refund tickets ' by cash cheques. Day delivery across Britain or Apple account way to change an eligible ticket... Your bookings in three easy steps: sign in ( or create an account using information them. Company & # x27 ; s access charge fares above the minimum fare at times... Know you must be aged 16 years old or over to buy discounted for... Cancelled trains see here the validity of yourRailcard [ last ] ( ex name and new email or... Will need to sign for the tickets upon delivery to you during our service!
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