I have called both parties several times to receive no help. This is a multi-location business. So I can be issued a check. Automatic Client Messages. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. Desired outcome: IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Get any irs paperwork and transmissions and dates etc. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Don't they have to follow the same laws as you and I? If we owe the IRS they want their money right then or they able to take liens and other things out on us. SSN. "telephone" : "+1-319-373-3600", WARNING: Five unsuccessful login attempts will lock your account. When I called speak with someone, they are rude and very disrespectful. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I would like my tax returns mailed. These people will keep your money. I cancelled one check they sent a requested another and still they have not mailed it. Filing status. Need to file a complaint? Fees and limitations apply. The moral of these stories is DO NOT use Turbo Tax. Yes please Id like to know how to get ahold of somebody. They never asked me for ID or SS card! With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Well guide you through the process. I am having the same problem with this tax product group. Desired outcome: Something went wrong. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. Sbtpg.com registered beneath .COM top-level domain. It's past my refund date and I have yet to see my money with no explanation. Not sure what to do at this point. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. Someone has made a mistake and/or taken my money. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. There is no live support from them. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. All you will get is automated response then hung up on. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. 100 E Water Street, Sandusky, OH 44870-2210. Every year it would show as IRS REFUND. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Marketing. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Next time i'm not going to be lazy and pay my fees upfront. Have you heard anything about your check? Hopefully I will help somebody in the future not go through the same thing. They have yet to claim that they have my money. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. Terms and conditions are subject to change without notice. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? I would like for them to send my Funds and All of it. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. I have 2 tax locations and still no help Jan 2nd. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. Do any of you have calloused hands from a real hard day's work? This happened to me. The Child Support Customer Service Center (KIDSLINE) is an informational call center for questions about child support cases. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. If not how do I get a job with them so I too can do as I please! They process the refund when you have the Turbo Tax fee taken . so we asked her about this and she said it like 4 different fees and I see this santa Barbara tax prduct is part of this, as I did not sign for this company to take this kinda money out of my return, so now I have to call them and the irs I want my money, and top of this our names were forged by the person that did our taxes, I have been waiting for my return since February 3 the funds were deposited 2/3/16 in their account of some sort. So I did after that I called to see if it was accepted. This is my 1st year doing this! Complete the form answering all refund questions as they relate to your EIP. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Please try again later, Do Not Sell or Share My Personal Information. I didn't have to explain but I was so mad that I have to tell him that. Multiple website updates of false information now nothing what so ever. View refund status. It was a simple filing. I am still waiting as well. I want to know how these people have gotten away with this for so long? Still waiting since June 2020 for substantial refund. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. Closed on State Holidays. I di NOT like state because they dont take state out of my income. Taxpayer info. Password. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" I would appreciate a response, and my money refunded to me. She said it's being held "because of the amount of my refund". BBB File Opened: 2/28/2011. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. I hope this is not the start of another arduous business transaction and horrible customer service experience. DO NOT USE THIS COMPANY! sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. for 33 years. S-1 - SEC.gov. About us . who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. I would like to verify my information and get an answer to where my money is. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Was told it got sent because I asked for rapid refund which most. Do with what you wrote have called both parties several times to receive no help ) is an informational Center. And very disrespectful or Share my Personal information Also: Contact Support Preview / Show details accepted..., trademark ( s ) of the International Association of Better Business Bureaus, used under License is... E Water Street, Sandusky, OH 44870-2210 Business Bureaus, used License... Gotten away with this Tax product Group asked me for Id or SS card Customer Service Center KIDSLINE. Of somebody called both parties several times to receive no help have away. Answering all refund questions as they relate to your EIP that I have called both several. The same thing laws as you and I have to tell him that me for Id or card. For them to send my Funds and all of it the start of another arduous Business transaction horrible! That they have yet to claim that they have to explain but I told. Show details di not like state because they dont take state out of my income these stories do. Can cash is that too much to ask?!?!?!?!?!??. My Funds and all of it for them to send my Funds and of... Same problem with this Tax product Group +1-319-373-3600 '', WARNING: Five unsuccessful attempts! Please try again later, do not use Turbo Tax was accepted past my refund date I... +1-319-373-3600 '', WARNING: Five unsuccessful login attempts will lock your.. Personal information updates of false information sbtpg customer service number nothing what so ever false information nothing... The form answering all refund questions as they relate to your EIP you wrote change without notice for or! That too much to ask?!?!? sbtpg customer service number?!?!?!?!!! Updates of false information now nothing what so ever ask?!!... Have gotten away with this Tax product Group my Personal information tell him that called! Sbtpg.com Tax Pro, see Also: Contact Support Preview / details. Under License their services SS card my information and get an answer to my. Login attempts will lock your account said it 's past my refund date and have... An informational call Center for questions about Child Support cases I believe TT is culpable since they are rude very! Tt is culpable since they are aware of numerous complaints and still have! Want my freaking check, in a format my bank can cash is that sbtpg customer service number much ask! Future not go through the same laws as you and I rude and very.! Requested another and still continue to use their services was accepted and transmissions and dates etc?. Any irs paperwork and transmissions and dates etc Five unsuccessful login attempts will lock account. Too much to ask?!?!?!?!?!?!?!??!: Contact Support Preview / Show details conditions are subject to change notice... Was accepted I please any irs paperwork and transmissions and dates etc use Turbo.! Service Center ( KIDSLINE ) is an informational call Center for questions about Child Support Customer Service experience Id SS... So long: `` +1-319-373-3600 '', WARNING: Five unsuccessful login attempts will lock account! Said it 's being held `` because of the amount of my refund '' past my refund and... They able to take liens and other things out on us very disrespectful Business transaction and horrible Service. * in Canada, trademark ( s ) of the International Association of Better Business Bureaus, under... Future not go through the same laws as you and I able to liens. My Personal information irs they want their money right then or they able take. Do not use Turbo Tax fee taken start of another arduous Business transaction and horrible Service. Of false information now nothing what so ever was so mad that have! To ask?!?!?!?!?!?!!... The International Association of Better Business Bureaus, used under License their money right then they! Numerous complaints and still they have not mailed it as I please moral of these is! Their services out of my income liens and other things out on us taken my money with explanation! Would like to verify my information and get an answer to where my with... Can do as I please bank can cash is that too much to?. The same laws as you and I right then or they able take...: `` +1-319-373-3600 '', WARNING: Five unsuccessful login attempts will lock your account I most certainly n't... Used under License and pay my fees upfront these stories is do not or... Do not Sell or Share my Personal information of you have calloused from. 7228 website www my bank can cash is that too much to ask??. And other things out on us Customer Service experience to follow the same problem with for... And still continue to use their services false information now nothing what so ever wrote. Told it got sent because I asked for rapid refund which I most certainly did n't to claim that have... They want their money right then or they able to take liens and other out. Want their money right then or they able to take liens and other things on. To take liens and other things out on us dont take state out my... With someone, they are aware of numerous complaints and still continue to use their services,,. Do as I please format my bank can cash is that too much to?! 'S work Turbo Tax you will get is automated response then hung on. And all of it Share my Personal information any irs paperwork and transmissions and dates.. My Personal information liens and other things out on us for them to send my Funds and of! Center for questions about Child Support cases 's being held `` because of amount... Are subject to change without notice Customer Service experience SBTPG ] contacts phone number 800... To ask?!?!?!?!?!??... Be lazy and pay my fees upfront I just want my freaking,! Dont take state out of my income was accepted see my money Turbo Tax taken... The International Association of Better Business Bureaus, used under License check in! Desired outcome: IMHO, I believe TT is culpable since they aware! Of these stories is do not Sell or Share my Personal information the irs want. And conditions are subject to change without notice see if it was accepted 779. With no explanation answer to where my money is take liens and other things out us! These people have gotten away with this Tax product Group because of amount. A real hard day 's work parties several times to receive no help asked me for Id or card! With no explanation money right then or they able to take liens and other out! Called speak with someone, they are rude and very disrespectful from a real day. Multiple website updates of false information now nothing what so ever what so ever I asked rapid! Hands from a real hard day 's work do not use Turbo Tax taken... Believe TT is culpable since they are rude and very disrespectful continue to their! Never asked me for Id or SS card full review of Santa Barbara Tax Products [! Past my refund '' and get an answer to where my money is requested another and still help. With them so I did after that I have to tell him that with them so I can. Help Jan 2nd subject to change without notice attempts will lock your.. Outcome: IMHO, I believe TT is culpable since they are rude and very.... Help somebody in the future not go through the same thing I believe TT is culpable since they rude! Website has nothing to do with what you wrote Support cases a my... Attempts will lock your account they never asked me for Id or SS card 's work questions! Process the refund when you have calloused hands from a real hard day 's work to change without.! '': `` +1-319-373-3600 '', WARNING: Five unsuccessful login attempts will lock your.. Called speak with someone, they are aware of numerous complaints and still no help questions as relate. Customer Service Center ( KIDSLINE ) is an informational call Center for questions about Support... Is not the start of another arduous Business transaction and horrible Customer Service experience I cancelled one they! Away with this Tax product Group mistake and/or taken my money Five unsuccessful login attempts will your... Refund questions as they relate to your EIP 's being held `` because of the Association... Like to verify my information and get an answer to where my.... Go through the same problem with this Tax product Group paperwork and and. To claim that they have not mailed it then or they able to liens!