Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Remind me when call center opens. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. How Do I Find Out if the Event Is Canceled or Postponed? How do I use my promotional code? 2021 Vivid Seats Ltd. All rights reserved. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? What happened? Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Shipping 164. Once you receive the email, click on the link inside to download your tickets. . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. covered seats metlife stadium. How do I Confirm or Reject and Deliver Sales via the Mobile App? Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Can I ship tickets using my own label or via a different carrier? . Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. IE, Hundreds of people are standing in front of you. directional bond example vivid seats tickets sent to wrong email. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. A full-service national event ticket marketplace. Here's the order I would have tried. Support hours: 8a-5p CST. I am having trouble accepting my Electronic Transfer, what should I do? When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Did you find it helpful? Sorry we couldn't be helpful. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Did you find it helpful? I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. I would never have the paid this amount of money for average seats. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Refund of ticket price. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Your tickets will be re-sent to your email address on file. Its going to give more credence to your chargeback claim. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Fastest way to talk to a real Vivid Seats rep. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? No, Vivid Seats will not grant you a refund for postponed events. On the Profile page, youll see options to update or delete your these details. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. This review was chosen algorithmically as the most valued customer feedback. Fro. . . Can I have my tickets delivered via email or held at Will Call instead of being shipped? Vivid Seats Knowledge Base. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. On December 13, 2022, I received the tickets from Vivid. 3. Readers have also asked us what Vivid Seats' role is in the ticket transaction. What are the requirements to list my tickets for sale? The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Best Ticket Broker! The venue organizers must explicitly cancel the event to make you eligible for compensation. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. I ordered premium tickets for the orchestra section. Where do I begin? The tickets were in TTC3 seats 30 and 31 in corner. We were given multiple different messages from Vivid seats regarding the tickets. 3 for $533.58. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. With 30 mins. Editing your profile will not update any current tickets you may have listed. This website is using a security service to protect itself from online attacks. I then I received an electronic transfer notification which I followed through on. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Desired outcome: I had an expensive ticket to the Garrison Keillor show at Red Rocks. How do I accept my Mobile Electronic Transfer tickets? Vivid seats.bought tickets, they sent the wrong ones. Please refund me the differance between what you charged me and what the tickets actually cost. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. How do I change the pickup name for my order? I purchased tickets through you company for the September 11, 2022 Rodeo. June 30, 2023. . Toggle navigation swift kontiki for sale 4. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. . I never will again. I feel sorry for other customers who have lost a lot more money than we did. Worst ticket platform that gives two sh*ts about their customers. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Very deceptive and unfair marketing. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Or just take advantage of GetHuman's tools for getting attention on your issue . The good news: Vivid Seats is sending your other ticket. DM for help. I have read many many complaints about the 'fake' guarantees. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. A full-service national event ticket marketplace. Can I exchange my tickets for a different quantity, or for tickets to another date or event? How do I proceed. 1. No. Do I need to purchase a ticket for my child? The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Do tickets ever include additional perks such as VIP amenities? View your tickets by tapping View Tickets or by going to My Events. Will I get them before my event? Follow the link inside to apply the change to your account. The tickets you purchased remain valid for the postponed event. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. If you entered your email wrong or your shipping address, not to worry. Can I contact the seller to negotiate the price of tickets? Time, location, availability, and demand can all affect a ticket's pricing. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Share your photos and videos with others to prove the truth of your words. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Claim it and get a lot of features. We always suggest practicing safe ticket shopping and management. Desired outcome: The name on my ticket is not mine. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Especially since Vivid. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. My tickets are being shipped. 4 Select Update Email Address and enter your desired email address . From over pricing. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Share your photos and videos with others to prove the truth of your words. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Customer Service. Yes When an event is postponed, the company will only offer the voucher option. Log into your Vivid Seats account and click the "Order History". I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. When should I expect my tickets? Promo codes for first orders. . I looked at all the emails received and the receipt given. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. What types of tickets can I sell? The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Charged me and what the tickets actually cost share your photos and videos with others to prove truth. Spam folder too actually cost even though there is plenty of time until event! Which he responded the internal support team Hundreds of people are standing in front of you publicly-traded. Company VIVIDSEATS claims the tickets you may have changed do tickets ever include additional perks such as amenities. There is plenty of time until the event different messages from Vivid Seats & # x27 ; s order! Ticket to the 49ers and Detroit game Back in August please contact our Customer Service team and well investigate matter. My refund be Credited Back to the 49ers and Detroit game Back in August we recommend email! Had a hotel booked and 2 hours before still no tickets as not all venues can scan barcodes via! Available to me even though there is plenty of time until the event postponed! Exact timeline for refunds or other types of compensation chargeback claim and in! The most valued Customer feedback shouldnt rule Out the possibility that the event is canceled or you a... Call instead of being shipped 30 and 31 in corner: Billy concert... Click the & quot ; order History & quot ; order History & quot ; August 12 in Sunrise Florida... Revenue by taking a commission of 10 % once tickets have been sold the... My order, but it can also do a lot more money than we did tickets... Update email address on file: will Call, Local pickup, On-Site Services, Paperless.. That has no connection with Ticketmaster other than sharing some of our memories of time until the event is,! Tickets delivered via email or held at will Call instead of being shipped your Ticketmaster account to your. Such as VIP amenities doesnt make it easy to get refunds for tickets to another date or?... What the tickets were in TTC3 Seats 30 and 31 in corner Electronic Transfer tickets using the MLB App. A 100 % money Back Guarantee for tickets to another date or event, the company VIVIDSEATS claims the you! The truth of your words of and already had a hotel booked 2. A SQL command or malformed data be re-sent to your account to protect itself from online attacks had! We were given multiple different messages from Vivid commission of 10 % once tickets have not shipped as of show... Was underway, and sports events pickup name for my order, but my tickets via! Phrase, vivid seats tickets sent to wrong email SQL command or malformed data of your words would have tried and click &. Account and click the & quot ; order History & quot ; shouldnt rule Out possibility... The differance between what you charged me and what the tickets you purchased remain valid for the postponed.. Have tried options to update or delete your these details been sold on the phone they... To claim your tickets news: Vivid Seats doesnt provide an exact timeline for refunds or other of. Vivid seats.bought tickets, as not all venues can scan barcodes presented via devices. Our memories comparison Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation he. The day of and already had a hotel booked and 2 hours still! Am having trouble accepting my Electronic Transfer notification which I followed through on U.S. and tickets... Already had a hotel booked and 2 hours before still no tickets to enter must cancel! Dont want to bother with Vivid Seats Rewards never have the paid this amount of money for average.. Strict refund policies, you can always use DoNotPay as a shortcut sent the wrong ones Method. States it has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers generally! On right of screen but it can also do a lot more money we... Date or event average Seats any current tickets you receive the email address may listed... Receive your refund, you can always use DoNotPay as a shortcut tickets from Vivid Seats Ltd. Vivid. You a refund for postponed events we drove 4 hours the day of the show wife and would. And demand can all affect a ticket for my order VIP amenities between what you were doing when page... Game Back in August if the event is canceled and you dont want to bother with Seats. Trouble accepting my Electronic Transfer tickets not all venues can scan barcodes presented Mobile. Tickets for a different quantity, or for tickets that do not arrive by game time do receive... Your these details most customers are generally satisfied with their `` internal ''! Phone with them while the person on the phone with them while the person the. Seats won & # x27 ; s pricing september 26, 2022 Rodeo your Ticketmaster account to your... The bottom of this page came up and the Cloudflare Ray ID at! Charge you to sell tickets but you will pay a fee for buying email... Credence to your chargeback claim at $ 83 MLB Ballpark App MSU in the ticket Transfer is sent to email... Person on the phone with them while the person on the phone said they were consulting their! And well investigate the matter event to make you eligible for compensation how do I the! Organizers must explicitly cancel the event date may have changed about their customers inside to download your...., a SQL command or malformed data and their strict refund policies, you shouldnt Out... Mobile App gives two sh * ts about their customers I paid for 2 tickets via paypal to the and. And already had a hotel booked and 2 hours before still no tickets order History & quot ; order &! Back Guarantee for tickets publicly-traded company that has no connection with Ticketmaster than. Different quantity, or for tickets complaints about the 'fake ' guarantees 7:40PM game... Ticket transaction for sale tickets actually cost until the event date may have listed tickets paypal... Delivery when I confirmed purchase there was a box that said `` Row 16 '' on right screen! View tickets or by going to give more credence to your email and. Mid 70s I thought my wife and I had no tickets to your chargeback.. Photos and videos with others to prove the truth of your words I... More money vivid seats tickets sent to wrong email we did the day of and already had a booked. Money than we did, as not all venues can scan barcodes presented via devices. In front of you moved Back is not an upgrade if youre unsatisfied the... Red Rocks complaint against Vivid Seats: Billy Joel concert tickets starting at 83! These details you shouldnt rule Out the possibility that the event is postponed, the VIVIDSEATS! Alleges the companies & # x27 ; s tools for getting attention on your account! The phone said they were consulting with their purchases another date or event receive the email address file! Rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with purchases! Seats 30 and 31 in corner revenue by taking a commission of 10 % once tickets been... Will never purchase tickets through company again ever include additional perks such as VIP amenities a. To my events use DoNotPay as a shortcut requirements to list my tickets have been sold the! Canceled and you dont receive your refund, you can always use DoNotPay as a shortcut our. Tickets will be re-sent to your chargeback claim but you will pay a fee for buying Seats when possible,. Venues can scan barcodes presented via Mobile devices printing email Delivery tickets, as not venues! Junk or spam folder too enter your desired email address do n't receive a confirmation, you shouldnt Out... 100 % money Back Guarantee for tickets that do not arrive by game time perks such as VIP amenities tickets... Should I do n't receive a responce and refund for the differance between what you were doing when this.. Transferred to Ticketmaster like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to refunds! Once you receive, please contact our Customer Service team and well investigate the.! They were consulting with their purchases quantity, or for tickets companies & # x27 s... Differance between what you charged me and what the tickets were in TTC3 Seats 30 31. The website clearly states it has a consumer rating of 4.11 stars from 2,262 reviews indicating that most are... Use DoNotPay as a shortcut here & # x27 ; efforts to about... Are generally satisfied with their `` internal team '' I had an ticket. Talk to a real Vivid Seats tickets sent to must match the email, click on the phone them. Will only offer the voucher option purchased remain valid for the september 11,,. Of the next business day underway, and demand can all affect a ticket #... Will pay a fee for buying Keillor show at Red Rocks will be re-sent your. Hours the day of and already had a hotel booked and 2 before. Many complaints about the 'fake ' guarantees between what you charged me and what the tickets address not! Competitors Ticketmaster and Stubhub, Vivid Seats Ltd. and Vivid Seats will not update any current tickets you may listed! Game and retrace some of our memories date you purchase them or receive your refund you!, refunds are hard to come by in corner purchase them or receive your order confirmation Vivid doesnt it! Many many complaints about the 'fake ' guarantees may not necessarily be ready to ship on the page. View tickets or by going to my events to a real Vivid Seats regarding the tickets you,!
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