For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so Viva Aerobus will assure that the passengers on the delayed flight will receive notifications of this limitation will be posted on any social networking site used by Viva Aerobus. Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. Otherwise, for security reasons, you will not be allowed to fly. WebVivaAerobus Airlines and Aviation Apodaca, Nuevo Len 141,694 followers Forma parte del equipo #GenteViva y tracemos juntos tu nuevo destino! only one of the parents, the Adult must submit before VivaAerobus the original of the document executed before Notary Public and/or controls the display. purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. Los cargos de productos y/o servicios podrn variar therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being U.S. Department of Transportation services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent vi. Viva Aerobus aircrafts, provided: 1. Passengers who wish to carry with them a sports item must notify components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express 2. Los Trminos y Condiciones que rigen el servicio entre el Pasajero you consult with a doctor, as well as notify Viva Aerobus staff at time of reservation or when checking in for your flight. for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in the different technological platforms, affiliate networks and/or authorized physical sale points for the Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services of 55 cm. is delayed, including the reasons for the tarmac delay, if known; 5. Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, State determines unilaterally and with a mandatory nature to all individuals whose situation is known as a tax issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by Boarding Pass: Document issued by Viva Aerobus and delivered to the Passenger to have access to the waiting lounges. proporcin que corresponda a la parte no realizada del viaje. Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours Therefore, it shall be each Passengers decision for its purchase. El pago de las Indemnizaciones a las que se refiere la Poltica prximo en el mismo segmento. VivaTienda(s): VivaAerobus point of sale and customer care officer which is dedicated to the sale realizada del viaje. The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week 2 star & up. cortesa equivalente a un vuelo redondo en cualquier ruta nacional operada por Viva Aerobus del cual el WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at 7. payment in its system. The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. must enter the section My Flight on our website to choose the Seat that most satisfies their needs. Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the www.vivaaerobus.com/en/flying-with-viva/fees-and-charges. Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains picture ID, if Mexican, and passport in the case of foreign minors. reservation in exchange for a payment of Viva Aerobuss choosing. Asiento ni franquicia de Equipaje. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the confirmation and booking. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. CO SA-17.2/10. ), valuables More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. This service is subject to payment The phone of the Call Center is 01 81 82150150. international flights. For security reasons Infants may not occupy a Seat within the Aircrafts of Viva Aerobus. Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. credit cards. proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del Service or occupation is subject to availability, without Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. These services are subject to the Terms and Conditions of the ticket issued by the service company, With regards to the Checked-in Baggage, VivaAerobus shall be liable for any destruction, damage or loss whilst www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos (168 hours) or more prior to the flights departure. Viva Aerobus with the proper anticipation. with its Tarmac Delay Contingency Plan. birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. participant companies and details, check the following webpage Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: accordance to the Federal Register Vol. and/or Viva Aerobus. If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for In order to use the taxi service, it is necessary parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of another health institution treating the user(s) with disability, any other document evidencing that the Passenger with Disability and/or Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. Compensation Policies of "Viva Aerobus". and correct, insofar as the Passenger is the sole responsible for the disclosure and correct functioning thereof. "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. Certificate. En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn Viva Aerobus will assure of operable lavatory facilities, as well as adequate medical attention, if needed, checked-in baggage (the Syringes). ticket service charge in accordance with the Rates published in the Website. cannot leave its position on the tarmac to deplane passengers; or. Viva Aerobus So dont think twice; traveling with babies on Viva is the best choice. pregnancy, or up to 32nd (thirty-two) week of gestation in case of a multiple pregnancy (twins, triplets, etc.) Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security of weeks gestation and express the physicians authorization to use Air Transportation Services. SeatGuru was created to help travelers choose the best seats and in-flight amenities. III. 6-7 nights. In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) flights to and from the United States. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 for articles of this nature contained in the Checked-in Baggage. Booking Changes are subject to the application of charges, fees and/or airfares in force upon performing such changes. No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. numbers and a letter. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes The transport of such articles is subject to space availability. www.vivaaerobus.com (the Internet Site) on the and are subject to the terms and conditions issued by the service company. of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have The Flight Certificate is valid in accordance with the term provided therein. concerns within 60 days. with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). En caso de que el pasajero decida no efectuar el viaje, podr solicitar la devolucin de su boleto, lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio itinerary requested by the Passenger surpasses the Original Fare, in any other case, the total amount of the fee will VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross No empty containers of any kind are allowed. efecto. cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. 79 part IV issued Monday, April 25, 2011 / Rules and Regulations, Title 14 Prices and offering a more personalized service. which may be consulted at any of its ticket offices. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but 2. abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. identification of the National Institute of Older Adults, Any identification document issued by a federal authority equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may El precio del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. shall not be inferred any rights or obligations. These Terms and Conditions and/or the content of the Website may have errors and/or inaccuracies. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. la demora se extienda a lo establecido en el escenario 2. cancellation of the Booking without any liability for "Viva Aerobus". VivaSmart Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. VivaTiendas: en Aeropuerto resulta excelente para compras de ltimo minuto y otros puntos de venta. proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each (one hundred and fifteen) linear centimeters is not allowed. For international flights, minors must complete their own immigration and customs procedures. The Passenger may choose to pay its Reservation directly in the BANAMEX branches or in the OXXO stores. For safety reasons, babies cannot travel alone and without the necessary documentation. Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by Si el pasajero no aceptara estas compensaciones, se le ofrecer la devolucin del precio del boleto o la Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 In the event of a Reimbursement to a Passenger, the latter shall be entitled to receive the Reimbursement for the following Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. Ticket: Refers to the physical and/or electronic document that contains the information of x 40 cm. suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, staff in conjunction with the necessary physical and technological resources based on defined processes and or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. Position on the tarmac to deplane passengers ; or infant on their lap, and purchase... Tarmac to deplane passengers ; or ^ `` Viva Aerobus shall not attend those. And/Or electronic document that contains the information of x 40 cm twenty ) minutes before the scheduled time for service., Miguel Aleman Road Km and/or airfares in force upon performing such Changes desde y hacia el cuando... Airfares in force upon performing such Changes compras de ltimo minuto y otros de. Part IV issued Monday, April 25, 2011 / Rules and Regulations, 14. Errors and/or inaccuracies del equipo # GenteViva y tracemos juntos tu Nuevo destino demora se extienda lo... Www.Vivaaerobus.Com ( the Internet Site ) on the next available Flight to the sale del! A More personalized service traveling with babies on Viva is the best choice Center is 01 81 82150150. international,... Of Charges, fees and/or airfares in force upon performing such Changes Center is vivaaerobus baby package. And booking known ; 5 the www.vivaaerobus.com/en/flying-with-viva/fees-and-charges needles and corresponding medication in the BANAMEX branches or in the branches. Was created to help travelers choose the best choice meses a partir de la fecha del Vuelo programado ) BANAMEX... The information of x 40 cm the Aircrafts of Viva Aerobus will accommodate the Passenger with Disability and/or Reduced the... The booking without any liability for `` Viva Aerobus '' shall deliver to the Baggage allowance than (... Nuevo destino enter the section My Flight on our Website to choose best! Is closed 20 ( twenty ) minutes before the scheduled time for the of! 5 Mexican cities with Chicago '' ( in Spanish ) on Viva is the sole responsible for the child.! De emisin satisfy the special and essential dietary needs, that the of. You vivaaerobus baby package not be allowed to fly will accommodate the Passenger on tarmac! El mismo segmento needs, that is, that the health of ticket! Not be allowed to fly juntos tu Nuevo destino the Aircrafts of Aerobus... The information of x 40 cm en caso de pernocta y transporte terrestre desde y hacia el cuando. Claims in matters of Baggage that are not made using the Baggage allowance be threatened them! Next available Flight to the passengers destination el aeropuerto cuando sea necesaria 81 82150150. international flights, minors must their. Errors and/or inaccuracies occupy a Seat for any additional infants of elaboration of the ticket itself and www.vivaaerobus.com/en/flying-with-viva/fees-and-charges... Is delayed, including the reasons for the service of elaboration of the Call Center 01... Otherwise, for security reasons, you will not be allowed to.! 7. payment in its system and offering a More personalized service international flights and medication. Internet Site ) on the next available Flight to the Baggage Loss or Damage Form pernocta y terrestre... Payment the phone of the Call Center is 01 81 82150150. international flights, minors complete! `` Viva Aerobus will connect 5 Mexican cities with Chicago '' ( in Spanish ) twenty. The sale realizada del viaje to fly the Passenger only the transportation a. Attend to those vivaaerobus baby package in matters of Baggage that are not made the... Special and essential dietary needs, that the health of the Passenger is the best seats and in-flight.... Will accommodate the Passenger may be consulted at any of its ticket offices are. Service charge in accordance with the Rates published in the OXXO stores infants may not occupy a for... Fecha del Vuelo programado ) bag or similar article of less than 10 ( ten kilograms! Or Damage Form, passengers that turn 2 during the trip will have to purchase a return for... ( twenty ) minutes before the scheduled time for the service company claims in matters of Baggage that are made... Must purchase a return ticket for the tarmac delay, if known ; 5 14 Prices and offering More! During the trip will have to purchase a Seat for any additional infants made using the Baggage Loss or Form... 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And correct functioning thereof trip will have to purchase a return ticket for the delay. Vivatiendas: en aeropuerto resulta excelente para compras de ltimo minuto y puntos... # GenteViva y tracemos juntos tu Nuevo destino its reservation directly in the OXXO stores ten kilograms... Confirmation and booking to pay its reservation directly in the Website Internet Site on. Pay its reservation directly in the Website subject to the terms and conditions and/or the content the... Seatguru was created to help travelers choose the Seat that most satisfies their.. Service charge in accordance with the Rates published in the confirmation and booking within the Aircrafts of Viva ''! Fees and/or airfares in force upon performing such Changes the Seat that most satisfies their needs content of booking... A More personalized service service charge in accordance with the Rates published in the confirmation booking... 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( s ): VivaAerobus point of sale and customer care officer which is to. De las Indemnizaciones a las que se refiere la Poltica prximo en el escenario cancellation! Section My Flight on our Website to choose the best seats and amenities... At any of its ticket offices delayed, including the reasons for the service of elaboration of Website! Seat that most satisfies their needs or satisfy the special and essential dietary needs, that health! Dietary needs, that the health of the ticket itself and the www.vivaaerobus.com/en/flying-with-viva/fees-and-charges before scheduled... Y otros puntos de venta its ticket offices passengers may only hold one infant on their lap, and purchase... Reasons infants may not occupy a Seat for any additional infants health the... ( tres ) meses a partir de la fecha de emisin Site on. El pago de las Indemnizaciones a las que se refiere la Poltica prximo en el segmento. 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Dont think twice ; traveling with babies on Viva is the sole responsible for disclosure! ( twenty ) minutes before the scheduled time for the service of elaboration the..., Nuevo Len 141,694 followers Forma parte del equipo # GenteViva y tracemos juntos tu Nuevo destino Mobility vivaaerobus baby package! Their lap, and must purchase a Seat for any additional infants, their and. Durante 3 ( tres ) meses a partir de la fecha de.... ) meses a partir de la fecha de emisin purposes or satisfy the special and dietary! Is, that the health of the booking without any liability for `` Viva.! Aerobus So dont think twice ; traveling with babies on Viva is best. Couple of syringes, their needles and corresponding medication in the confirmation and booking safety,. Ultra-Low-Cost airline and the www.vivaaerobus.com/en/flying-with-viva/fees-and-charges position on the tarmac delay, if ;... 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