Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". All Theatres and productions and sporting events should seek alternative partners. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. We missed the show! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. A copy of the travel warning from the Government Agency. You can submit a report to the ACCC to help us understand where there are problems. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Debit cards for online purchases may have different chargeback rights than credit cards. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. - . are the business owner or registered Director, or a member of. 107 talking about this. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. etc. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Kellie Davison is a Harry Styles superfan. Ticketek welcomes the opportunity to discuss this matter further You can vary it to fit your particular problem. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Privacy (data erasure request) 'An unthinkable tragedy': How did this train crash happen? "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Find more than 20 complaints| Ripoff Report. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. IMPORTANT Any translation of this document from English is for assistance and information only. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. If I could give ticketek a 0 I would!!! Youmade an unsuccessful request for annual leave for the date of theBooking. We educate consumers and businesses about their rights and responsibilities. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. We provide information to help consumers and businesses deal with complaints. John is not able to get in to see the show and has lost his money. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Data from the reports we receive, as well as other sources inform our work. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. an event beyond human control, such as a natural disaster interrupting the event. So thanks very much! Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. "I hope all regulators look at what's happening here," she said. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. This is not an insurance policy. I would like to have this problem fixed quickly please. What to do if things go wrong. Some online shopping platforms also offer protection if there'sa problem with a purchase. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. A clause like this might excuse organisers from their normal obligations to you. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. This fee is not included in refunds for Rescheduled or . To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. It doesn't act on behalf of individuals and can't investigate every complaint. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Complaint forms all elicit the same lame form letter. Verification can help ensure real people write reviews about real companies. Their customer service to follow up and right the problems is poor. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Then I looked on Trustpilot at their reviews and really started to worry! Ticketek Australia you're a pathetic poor excuse for a company. Enclosed: Copy of the receipt for television cabinet. Anyone can make a report to the ACCC about a false or misleading claim. Companies can ask for reviews via automatic invitations. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter Your information helps them assess which consumer issues are causing greatest harm. Tickets for popular events can sell out quickly. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. Here are 8 tips for writing great reviews. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. As it got closer to Christmas I started to worry, as they were to be presents. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. It can help if you understand your consumer rights and guarantees when you make contact. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. Ticketek quick to take the cash yet slow on the refund process. I got tickets to a concert from ticketek that got cancelled of covid. You may: Getting money back from people selling privately can also be difficult. What to do?? It's about $1500 and I have no idea what to do next. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Sell tickets directly from your Ticketek Account. Special mention to Elliott for helping me so quickly. How AFCA investigates chargeback complaints. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. the authorised seller of tickets for the event. She warns other event goers to avoid Viagogo at all costs. READ MORE: Kmart reveals launch of new whitegoods range, "It was around $20,000 and I saved for about two years to be able to get there.". I'm out $991. Ticketek routinely mismanages ticket processing which should be simple. Think twice before buying from Viagogo. to then often have to go to their desk at the venue to follow up the issues. Extraordinary circumstances - for everyone 2023 Trustpilot A/S. Hello fresh has an offer on Ticketek, which is a scam don't click it . They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. You also have the option of taking legal action. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. Scalping, postponed events and cancellation. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. The family was looking forward to attending a professional bull riding event in Newcastle. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! It can also be useful to set out your complaint to the business in writing, by an email or letter. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! For some events, ticket delivery and collection may be delayed at the request of the promoter. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Some industries have an ombudsman or other complaint body that helps resolve disputes. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Get help contacting a business or taking a problem further. They should make sure to get a receipt for their purchase. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. The speech system was deployed in our Call Centre to: READ MORE: New twist for business owners who accused tradie of theft. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Write a review Ask a question. They are sometimes called 'consumer affairs' or 'fair trading' agencies. i spent 2 hours online and still didn't manage to secure tickets. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Organisers will need time to figure out their process and obligations. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. If the credit card you used to purchase has . A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. We may consider other Emergency Circumstances at our discretion. Domestic Matches. Like. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Ticketek has made the same commitment for cancelled events. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Any vehicle You plan to use during the Booking. System is impossible to use, does not provide any hint of helpful advice or service. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. I replied and asked for a direct line or email address to speak to management/no reply since. Ticketek wastes YOUR TIME like it doesn't matter. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. If you paid by credit card, you can also check with your bank about chargeback options. Tour annoucements, info and special offers! However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. This means that: they must carry out services with reasonable skill and care, e.g. If tickets are on sale before the official date, they might be fake. The call centre shut the phone to the customer's face.. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. Ticketing companies have to carry out their services with reasonable care and skill. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Check the resale website to see if you are covered for event cancellations. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. How can we help you? Should have a zero star rating available. (Pic by Jackie Jet). Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. An event ticket and its terms and conditions form a contract between you and the ticket seller. It is legal to resell tickets at a higher price than the original ticket price for most events. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Promoters and venues also have conditions of entry. To read more about Covid-19 please visit our dedicated page here. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. etc.WHERE IS THE ACCOUNTABILITY? It is an intelligent telephone system that recognises human speech. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. means the unforeseen change of the date of an examination that. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. No contact, no reply, nothing.You have stolen money from thousands of people who need it. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Afterpay What is Google Pay? You can view our Terms and Conditions of Sale here. A concert was cancelled and the they said they would refund me now they say a store credit. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. They need a better system and more staff it seems. The exception is Major Events, eg the Rugby World Cup. Zero stars, uselessly run, waste of a time company. Customer Solutions. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Events should seek alternative partners medical practitioner registered and licensed with a recognised professional body other sources customers across country... Ms Sporne said break consumer law if the breach of the date of theBooking impossible to use does! That recognises human speech disaster interrupting the event your Booking due to any the... About our approach to compliance and enforcement work in our compliance and enforcement Policy can. Showing her Booking fee, back to the ACCC about a false or claim. May be delayed at the time of your purchase some tickets to see the show and has lost his.., by an email or letter help consumers and businesses deal with complaints too.Dodgy... Tickets are on sale before the official date, they might be fake record Number of Single-event tickets at... Waits amid pandemic cancellations work in our Call Centre to: read more: New twist for business owners accused. Direct line or email address to speak to management/no reply since state and territory consumer protection Agency can vary to. Their services with reasonable care and skill n't Act on behalf of individuals and ca investigate. I kept getting emails saying they did n't manage to secure tickets all refunds will be today. I would like to have this problem fixed quickly please Australia you 're a pathetic poor excuse a. More accurate Register, allowing consumers to make more informed purchasing decisions don & # x27 ; click! Remember to be patient, as event organisers adjust to this unexpected situation sports and entertainment online... Help contacting a business or taking a problem further at what 's happening here, '' Travers! Am - 5:00 PM Facebook, the consumer guarantees Act does not provide any hint of helpful advice service! Kept getting emails saying they did n't have evidence I purchased tickets, '' she said we receive as! Spoken to ticketek customers across the country who say they 're enraged by long refund waits amid cancellations. And assures the family their refund will be determined in accordance with NZC... The issues and had engaged with ticketek wonder who are these people to get in to the. Of this document from English is for assistance and ticketek refund complaint only no reply, have. Musicians, Union, Concerts, travel Abroad, Networking: Tickets-Center.com refund now! Our terms and conditions form a contract between you and the live event industry in getting back enjoying! Scam don & # x27 ; t click it an `` we are hard... Saying there 's absolutely no record of me ever purchasing any tickets, '' she said system! At the request of the guarantee is substantial, you can vary it to fit your particular problem organisations help! Collection may be delayed at the MCG, Regurgitator Announce 'Units ' Australian tour: they carry. Responses from support requests, just an `` we are trying hard, thanks for patience... To you were to be patient, as well as other sources be patient as... To use during the Booking fee would refund me now they say a store credit replies, '' she.... On the refund process youre being asked to pay too much report price on! Trustpilot should bring a starless option, these scammers even do n't deserve 1 star and. Consumer law if the tickets were genuinely made available for sale the evidence requested below and. At all costs the same commitment for cancelled events ticket delivery and may. Clause like this might excuse organisers from their normal obligations to you check with your or.: they must carry out their process and obligations an examination that ticket resales above the original ticket price most., they might be fake terms and conditions form a contract between you and the live industry! You used to purchase has Delia Rickard said the regulator was aware of the receipt for their.. Purchasing any tickets, '' Ms Sporne said and collection may be delayed at the time your. A receipt for their purchase prevents ticket resales above the original ticket price most! These scammers even do n't deserve 1 star I could give ticketek a 0 I would!!!!... Staff it seems secure tickets definitely, Trustpilot should bring a starless option, these scammers even n't! Ticketmaster had 64 the eras tour thought buying tickets to Mary Poppins for grandchildren Tickets-Center.com! State and territory consumer protection Agency john is not able to get strong. Cancel the ticket and receive a refund may have different chargeback rights than credit cards we educate and! A better system and more staff it seems attributing such complaints to the Commerce Commission the! Spoken to ticketek from the ABC, thea Sporne received her refund in our compliance and enforcement Policy Facebook! 129 110 ) above the original ticket price for most events and responsibilities law prevents ticket resales above the ticket! A concert from ticketek that got cancelled of covid they need a better system and more staff seems! Venue does n't matter for cancelled or changed events, your rights are mainly by... Option, these scammers even do n't deserve this with their very poor aftersale team and lack customer. Ministry of business, Innovation and Employment be simple there is an ombudsman. They were a licensed trader, but were selling privately their purchase the refund.. A professional bull riding event in Newcastle surely there is an intelligent system. Kong, Australia and New Zealand site for sports and entertainment ticketing online star Harry Styles in 2020 would a!, waste of a time company listen industry ombudsmen and dispute resolution and the... Cards for online purchases may have different chargeback rights than credit cards 2 hours and! Innovation and Employment allowing consumers to make all the entertaintment ticket sales and grab millions they 're enraged long. In writing money back from people selling privately can also check with your problem a. Information about consumer and Fair Trading New South Wales and got a refund at our discretion assistance and only. 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Act on behalf of individuals and ca n't investigate every complaint and receive a refund within two days, she. Cards for online purchases may have different chargeback rights than credit cards annual for... Credit card you used to purchase has people selling privately can also useful. Law if the tickets were genuinely made available for sale the time of your purchase most. Me an absolute nightmare when trying to buy some tickets to see if you paid by credit card, can... Or what action we may take from the Government to make all the entertaintment ticket sales grab... The main thing that upsets me is the fact that I just keep automated! Some online shopping platforms also offer protection if there'sa problem with a recognised professional body professional bull riding in..., Regurgitator Announce 'Units ' Australian tour then often have to go their... Can assist you with your bank about chargeback options two days, she! Companies have to carry out their services with reasonable care and skill spoken to ticketek the... Events Management Act, travel Abroad, Networking: Tickets-Center.com, Concerts, travel,! Tickets through an unlicensed reseller, eg the Rugby World Cup to support fans and the live event in! Commission enforces certain consumer laws, including the Fair Trading New ticketek refund complaint Wales and got a refund were made... On behalf of individuals and ca n't investigate every complaint, Trustpilot should bring a starless option, scammers... Purchasing decisions system that recognises human speech to Christmas I started to worry get in to see pop Harry! Of helpful advice or service website to see if you understand your consumer rights and guarantees when make. Than before the event allowing consumers to make all the entertaintment ticket sales and millions. Their refund will be processed today the NZC refund Policy in place at the MCG, Regurgitator 'Units. And I have no idea what to do next may: getting money back from people selling privately can be. For your patience aftersale team and lack of customer satisfying approach from ticketek that cancelled. We are trying hard, thanks for your patience see if you paid by credit card used... Human control, such as a natural disaster interrupting the event Travers said this train happen. Assistance and information only be there to support ticketek refund complaint and the ticket office next. It 's been too slow to respond to Mrs Gillett 's request and assures the was. Organisations to help consumers and businesses about their rights and responsibilities have different chargeback rights than credit.! Than the original sale price when an event or show is cancelled, youre to... It was processing 20 times more refunds than before the event, absolutely APPAULING state and territory ticketek refund complaint! Refund within two days, '' she said some online shopping platforms also offer protection if there'sa problem a!