Also the backsplash was not installed propertly since it is warping at the wall. So it was very expensive for me. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. No mauling by casual browsers. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. It's rougher and grabs everthing dirt and oil. He first said that 1. his mother was ill, 2. his truck was not working, 3. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: This is confusing? Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. A product from Italy that is making its way in the our market is called lapitec. Silestone of Atlanta. CAN YOU believe it? If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Buyer beware. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Highly hygienic. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. 2. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. on it and left overnight. This review was chosen algorithmically as the most valued customer feedback. Check that the back of your surface is marked with the Cosentino and Silestone logos. Silestone Countertop Installation Pricing. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. On trend whites, greys, and dark tones or pastel tones are available. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. David S. Oehmsen The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. The customer is always right -unless you buy from Stilestones! i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. It is possible, however, to permanently damage a Silestone surface. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. When spills happen, get rid of them immediately. No need to wipe or scrub hard. I see why the "25 year" warranty is not given until after you have already paid and install completed. Not only does this take time and work but its an added expense. It has grown since. etc. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? If you didn't manufacture my Silestone, who did? I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Bathrooms are another area in the house that can benefit from customization and use of color. Thats how I found out that Mr. Smith was having "problems". I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Heres how to know if its the right choice for your home. Water stains show but do wipe off. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. I continued to complain and finely they sent two representatives to look at it. In fact, the material itself has antimicrobial properties to fight off bacteria. cracks and chips. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. Or give my money back. That durability transfers to Silestone countertops making the material difficult to scratch or chip. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Some municipal water supply lines contain water that is slightly acidic. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. When you choose your new countertop, making the right decision comes down to doing your research. I have to decide between Suede and Polished. And for Silestone it's "Suede." Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Its likely that youll be able to find a great fit for your kitchen. Or give my money back. (301-251-8800; architecturestones.com) said that if anyone were to. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. This will surely increase the credibility of your complaint. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Advantages and Disadvantages. If can melt if you place hot items on it without a protective heat pad beneath. Suede is the new sensation for your senses. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. Still, the company was not truthful about its product and warranty. I won't even have a housewarming party until I get this $8, 600 monstrosity out! Would like to know how its holding up. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. I remodeled my kitchen and installed Silestone ET. I tested a sample: put mustard, oil, wine, catsup, etc. This site uses Akismet to reduce spam. Does anyone have experience with Silestone countertops in suede finish? I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. ADVERTISEMENT George Taliadouros If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. 4. It is composed of 94% quartz. Im installing suede for the first time for a client and would love to get feedback. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. It's bound to find designers taste and will get attention soon enough. In most cases, regular wiping with water and soap is enough. Guess thats changed with the bad economic times. Unfortunately I do not know any further information about Mr. Smith. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. I received an entirely different pattern/style and it is extremely ugly! Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Then, polish the repair to match the . I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Chips and pieces are coming off. Bella counter tops. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. I guess a crack in an expensive counter top stone is normal after 20 months? Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Avoid placing hot items on it. I cant find any guidance on their website for the sealers, for the matte. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Sounds like the company learned alot from the banking industry. From design ideas to hiring a contractor, we hope this blog Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. I purchased my countertops last year in march it has been just over a year and my countertop cracked. CLARIFICATION: Wow, three different states. Is it holding up okay ? All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. When . I guess they should know ? For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. With Silestone, you can eliminate that annual job. And many manufacturers will not warray matte stone at all, if they even make it anymore. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. It's hideous I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. Aesthetically, both granite and quartz are nice to look out. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. my questions yet. Ethics well thats another argument. I'd stear clear. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Silestone countertops are vulnerable to having visible seams. In truth, natural stone introduces risk into your home: radon. The matte was ingrained with smudges and dirt. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Suede is the new sensation for your senses. Hmmwouldn't you think that the CSI means they are certified by Silestone. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Silestone countertops start with raw granite. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Every single reputable fabricator will require a waiver acknowledging that. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Your email address will not be published. The tips above can help you decide if Silestone the best countertop for your home. However, Corian is easier to repair than Silestone. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Cannot recommend Silestone! For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Polished It's the original Silestone polished quartz surface. Silestone is the only brand that incorporates antibacterial protection system in its composition. The edges of the Silestone surface is also customizable. It is easy to clean and has high scratch, stain, and heat resistance. I wasn't a fan of suede Silestone until I saw it in a customer's home. It's made by binding small pieces of quartz together in a hard resin. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. The idea is to play with different colors, textures, finishes and style to create visual interest. The Silestone countertop surface is non-porous. And if there is a problem, Home Depot will fix it. This was according to Mr. Oehmsen the second time this CSI defrauded his company. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. cracks and chips. Absolutely wrong. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: Write me on this website or contact me at Facebook, etc. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Silestone surfaces therefore provide extra hygiene. helps you in the process of remodeling your home. " Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. 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