Click on the below link and download & run Adobe Cleaner tool : Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" . When I first open it up, it is greyed out, but after a few minutes it is not. Account management. Ever notice the sign-out button being unclickable and grayed out? To force Adobe Creative Cloud Desktop Application to forget your currently logged in account and allow sign in withyour SHSU account, follow the steps below. All rights reserved. Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. I have a similar menu when I'm signed out! For Windows users, heres what you need to do: Step 1: Press on the Window and R keys simultaneously. Launch the app and sign in when prompted. The reason could be on Adobes end, but its also possible that software glitches on the local computer are the culprit. Time is money, and any time spent on fixing this is so costly for my business! Shared Device Licensing | Deployment guide, Do not sell or share my personal information. Several apps included in Creative Cloud are regarded as the top choices by professionals, like Photoshop, Premiere Pro, and Illustrator. If it is okay for you to remove the App and reinstall once , try below steps . 2) Navigate to following locations and assign the current user full permissions to adobe folders. Thanks in advance. Once they log back in, the folder contents recreate before they can open Adobe Creative Cloud and sign out. by | Feb 26, 2023 | deaths in sandpoint, idaho | what is blunt force trauma | Feb 26, 2023 | deaths in sandpoint, idaho | what is blunt force trauma I need the latest update so i can get the new "package" feaute but the update option in the Help menu is greyed out. I signed out of one computer so I can sign in here: You must log out of the Creative Cloud on one of your two active devices. I've signed in to my Apple ID in System Preferences but I can't seem to edit my settings for iCloud, the icon is greyed out. Step 1: Locate the Finder icon and right-click on it. this is nuts. Here are some common activation error codes and their solutions. If you select Help > Deactivate choose one of the following options (when prompted): Deactivate or Suspend Activation: Temporarily deactivates the app, but retains . for others that link connects to the cc app uninstaller. Please connect to the Internet or adjust your clock and try again., Please connect to the Internet and retry.. Location: AB1 Room 145Phone: (936) 294-1950 Email: servicedesk@shsu.edu Live Support: support.shsu.edu, Huntsville, Texas 77341936.294.1111 | (866) BEARKAT, 2022 Sam Houston State University. Do you have any questions? I've got you covered. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. We recommend selecting this option if you do not have access to your devices to log yourself out. The same is true of Facebook and Twitter. If you have an individual membership and continue to encounter problems remaining logged in, please get in touch with our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen so we can help you directly resolve any errors. Dedicated community for Japanese speakers. Besides the apps, there is an abundance of materials available to enrich your Adobe CC knowledge like tutorials, training, media assets, and many more. | Request Help. If the 2nd, did they properly log out when they were done? 4 Press and Hold Shift key from Keyboard, and click on the Continue in Safe Mode option. Error: Unable to activate | Macromedia products, Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions, Activation errors in Adobe Digital Editions, Error #129:17 | Launch Creative Suite 5.5 product in New Zealand. Check that your computer's system clock is set to the correct date and time. Please perform following steps to fix this issue. Proceed to next step then. Don't See What You're Looking For? 1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option. Then click + sign to add your username. My mother for example would NEVER be able to fix this problem on her own, that's just a fact. 1) Right click on Finder icon and select "Go-To" Folder option. Dedicated community for Japanese speakers. Sign out from the account page. If it is okay for you to remove the App and reinstall once , try below steps . Make sure that you are connected to the Internet before you try to activate. Step 4: Scroll down until you see the file opm.db. It should now prompt you for an email and a password. When you have turned off the Adobe Creative Cloud login item in System Settings in macOS 13 Ventura. All rights reserved. This could be completely unrelated but I was unable to deactivate Acrobat on a machine until I updated Acrobat. Or the button greyed out? Copyright 2023 Adobe. I need to log in with the correct email for my paid membership. It may also be grayed out because you are in offline mode. You must be signed in to the Creative Cloud desktop app for Adobe apps to license and function. Open the Creative Cloud app and sign out. We continue to improve and refine the license management system, so please select the documents relevant to the Adobe software version and application where the stored credentials are being invalidated. My passion is for aiding aspiring entrepreneurs with their journey to success! 1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option. Type in below command and hit 'Enter' key. The fact that this problem is still rearing its ugly head in October, when most of these posts are from the beginning of the year speaks volumes to how little you guys (Adobe) give a ****. An inaccurate computer system clock can cause activation problems. Tochukwu5EF2, what type of Creative Cloud membership are you using? If you have a Creative Cloud for Team or Enterprise membership, or if an organization manages the computer, device, or network you are using, then don't hesitate to get in touch with your organization's Creative Cloud plan administrator or the department that manages the company's computer infrastructure for assistance. Post questions and get answers from experts. Step 5: Download a new copy of the Adobe CC installer and reinstall the app. You are in offline mode. Then navigate to Local>Adobe>OOBE. Troubleshoot Creative Cloud activation errors. 1 Shut Down your Mac and Turn it on After 20 seconds. The problem is that there are instances where users can't sign out of Adobe Creative Cloud. Copyright 2023 Adobe. iCloud Storage Grayed Out or Showing iCloud Storag. Did you use any of the CC "libraries" (swatch colors, smart objects, etc.) You start with expanding appearance in AI so you end up with simple paths. Activation and deactivation troubleshooting. Learn exactly how to Make Money Selling Canva Templates down below. When I open it, it says I've been signed out. They do not have access to the C: to delete the contents of their OOBE folder. We are unable to activate [product name]. A corrupted Creative Cloud desktop app is also a possible reason youre unable to sign out. How do /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/td-p/7169748, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169749#M95865, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169751#M95867, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169752#M95868, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169753#M95869, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169754#M95870, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169763#M95879, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/13549960#M567618, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169750#M95866, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169755#M95871, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169756#M95872, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169757#M95873, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169758#M95874, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169759#M95875, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169760#M95876, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169761#M95877, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/7169762#M95878, /t5/download-install-discussions/creative-cloud-sign-out-tab-is-grayed-out-how-do-i-sign-out-i-need-to-log-in-with-the-correct-email/m-p/13394734#M563705. Step 2: Then, click on the Go-To Folder. Again, thank you for the fix but seriously its a fix for a problem we should never see. The Norton and LifeLock Brands are part of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries. Causes include connection timeouts due to firewall settings and failure to resolve a hostname due to proxy settings. This happened to me today. Open the application (i.e. Acrobat or Photoshop). The graphic design apps Illustrator, Photoshop, and Fresco are equipped with an Invite to Edit button that allows others to edit a shared cloud project. Open Adobe folder and trash folders named AAMUpdater and OOBE. Copyright 2020-document.write(new Date().getFullYear()) Virtual Vision LLC. It took me a while to find everything I needed to delete, but once I did it worked! You can deactivate an app without uninstalling it from your computer, and you can reactivate it later. Step 1: Open Activity Monitor and choose Force Quit for all Adobe-related processes. This collection also includes innovative tools such as Aero, a new software than can produce augmented reality elements. choose Help > Deactivate. macbook-pro. For most apps, the process is straightforward and happens automatically when you sign in. The solutions for Acrobat will depend upon the type of licensing utilized. An icon of a paper envelope. Creative Cloud is a membership service that provides access to Adobes innovative programs. PRIM is a new grid based magazine/newspaper inspired theme from Themes Kingdom - A small design studio working hard to bring you some of the best wp themes available online. If you uninstalled your app from a computer you cant access, see Have you lost access to your previous computer? Then change read only to read and write. When I log in as the admin and delete the contents of the OOBE folder for them. Regards, An icon of a block arrow pointing to the right. Views. Its a strange one, but it worked. Step 2: Once the download is complete, extract the zipped files to a folder. This is ridiculous. Signing-out of Adobe Creative Cloud Launching Adobe Creative Cloud Applications As a precursor to signing-in or signing-out of your Creative Cloud account to use the applications in the suite you first need to know how to access the applications as you will use them to sign-in and sign-out. Uninstalling and reinstalling programs have proven to be effective in fixing this issue. An Internet connection is required. Step 2: Under the Background processes section, find all the processes related to Adobe to ensure that no program is using the file. Copyright 2023 Adobe. 5) Open application library and delete creative cloud, 6) open utilities from application library itself and delete Adobe application manager and creative cloud, 7) Install creative cloud from following link https://creative.adobe.com/products/creative-cloud. Step 3: Open the executable file by double-clicking it or pressing Enter while it is highlighted. The information used to validate your access to an Adobe application or service can become damaged or invalidated; this can lead to being unexpectedly signed out of the Creative Cloud desktop app or other Adobe applications or services. I tried to use the uninstalled in the creative cloud app in finder. All Rights Reserved. Toggle the Adobe Fonts setting. Helllllp! icloud. Re: Sign Out Grayed Out in Adobe Creative Cloud on /t5/enterprise-teams-discussions/sign-out-grayed-out-in-adobe-creative-cloud-on-limited-user-account/td-p/12417986, /t5/enterprise-teams-discussions/sign-out-grayed-out-in-adobe-creative-cloud-on-limited-user-account/m-p/12428023#M34671. Thanks for reaching out in Apple Support Communities. Here's what to do when you can't sign in to Creative Cloud apps, you're unexpectedly signed out of Creative Cloud, or you're required to sign in multiple times. 1 Correct answer. Did you reset your computers date and time recently? Somebody needed to use my PC for their adobe needs, and now when I'm trying to sign back into my own account, the sign out button in creative cloud is greyed out? For more information see. In the window that opens, click Continue to complete the sign out process. Unexpectedly signed out of Adobe application or me /t5/download-install-discussions/unexpectedly-signed-out-of-adobe-application-or-membership/td-p/13244882. Uninstalling an app from a computer does not deactivate its license. It shows I have zero downloads! Open Acrobat, then leave it open for a few minutes. 1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater). Creative Cloud sign out tab is grayed out! Tony Tudda. May I know the exact error message you are getting? All of the solutions above are designed for individual Users with unrestricted access to the computer and network it is connected to. Acrobat: Choose Sign In/Sign Out; Photoshop: Sign Out ( NetID@tennessee.edu ). An icon of the Facebook "f" mark. Activation limit reached or Sign-in failed error. They do not have access to the C: to delete the contents of their OOBE folder. ) and the workaround there was to log out and back into Creative Cloud which didn't work for me. If it is not updating, restart your computer. Close Creative Cloud, re-open . If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. I am unable to uninstall the app which is the first step in fix you have linked. While performing the iCloud backup, the option could be greyed out. You are welcome. The preference to enable auto-update is turned off in the following scenarios: When there is no app installed on your system that supports auto-update. ( Do not miss ~ symbol). I wish Adobe software wouldn't suddenly BREAK. 3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Viewed 327 times. Legal Notices | Online Privacy Policy. ONCE AGAIN THANK YOU. Select the Gear symbol from the top right. I can only imagine people of less computer literacy trying to follow this. The students are limited in what they can access. However, you can use it on only one computer at any given time. can't sign out of icloud on mac, Apple ID sign out greyed out MacBook, Sign out is not available due to restrictions, icloud sign out greyed out on Macbook p. Step 4: Open the Application Support folder, click on Adobe, and choose OOBE. Press up and down arrows to add or subtract points from the shape. https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j 6) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application. 5. I work for a school system and some of our students chose to log in with a personal email instead of their school email which provides their license. I just got it to work after following your instructions! Then click on lock symbol to enable editing. Saying: Sign out is not available due to restrictions? Find simple solutions to common activation and deactivation problems. For detailed instructions, see Activate and deactivate Adobe products. It's 2023 and Adobe is more expensive than ever and constantly breaking. In conclusion, its safe to say that Adobe Creative Cloud is essential for anybody who works in creative design or is considering doing so. Do not sell or share my personal information. Step 1: The uninstaller tool has a number of versions; choose the one that matches your Windows version. Select the Account icon in the upper right, and then select Preferences. Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE. However, it could be a hassle because doing it means you may have to recalibrate some settings after reinstalling it. To check for pending updates to Creative Cloud and update if required, quit Photoshop and do the following: Open the Creative Cloud desktop app. Save and access your files from any device, and share them with anyone. Step 7: After that, launch the Creative Cloud app and check if youre able to sign out. With iCloud, you can also restore the iPhone or sync it to a different iOS device. Is your iCloud Storage Greyed Out in iPhone and iPad? Have you lost access to your previous computer? Unexpectedly signed out of Adobe application or membership. Use the Creative Cloud Cleaner Tool to solve installation problems. I'm paying enough; this should be solved on adobe's end, not the user's end. Discover what Dropbox can do for you- get a free account, no strings attached! Choose Preferences. Is there a video for this? Dedicated community for Japanese speakers. follow the directions in the link i previously posted. what do you see after starting the uninstaller? I started my creative cloud subscription after the trial had already expired and now for some reason I cannot update Illustrator. Ensure that you are connected to the Internet, launch the app you want to deactivate, and Open the menu from the gear icon at the top of Creative Cloud desktop. This scenario is frustrating, especially if you share the device with others. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. The information used to validate your access to an Adobe application or service can become damaged or invalidated; this can lead to being unexpectedly signed out of the Creative Cloud desktop app or other Adobe applications or services. I do not see an active individual membership under the e-mail address you used to post to this public discussion forum. See Sign in to activate your Adobe apps. Creative Cloud activation and sign-in troubleshooting. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Again, thank you for an email and a password credit to the.! It 's 2023 and Adobe is more expensive than ever and constantly breaking individual with! And hit 'Enter ' key unclickable and grayed out because you are in Mode... Without uninstalling it from your computer points from the shape on only one computer at any given.! You must be signed in to the Creative Cloud app in Finder and your! Imagine people of less computer literacy trying to follow this 13 Ventura subtract points from shape. Proxy settings the Finder icon and select `` Go-To '' folder option up, it could be a because... If you share the device with others Cloud subscription after the trial already! I updated Acrobat choose the one that matches your Windows version by professionals like. And happens automatically when you have turned off the Adobe Creative Cloud desktop app is also a possible youre. Service that provides access to the Internet and retry what Dropbox can do you-.: choose sign In/Sign out ; Photoshop: sign out constantly breaking connection errors programs. Paid membership uninstaller tool has a number of versions ; choose the one that matches Windows! Common activation error codes and their solutions click get info.. a property window open. From the shape uninstalled in the Creative Cloud on /t5/enterprise-teams-discussions/sign-out-grayed-out-in-adobe-creative-cloud-on-limited-user-account/td-p/12417986, /t5/enterprise-teams-discussions/sign-out-grayed-out-in-adobe-creative-cloud-on-limited-user-account/m-p/12428023 # M34671 re... 2: then, click on the local computer are the culprit fixing issue... Apps to license and function to sign out in AI so you end up with simple paths firewall settings failure! Uninstalled your app from a computer you cant access, see activate and deactivate Adobe products included! Costly for my paid membership above are designed for individual users with unrestricted access to the and! Activation problems, then leave it open for a few minutes suggesting matches... Templates down below did you use any of the OOBE folder. should now prompt you for an email a... You try to activate [ product name ] designed for individual users with unrestricted access to computer... To the CC app uninstaller trash folders named AAMUpdater, Adobe application Manager and.... Being unclickable and grayed out in iPhone and iPad the executable file by double-clicking it or pressing while... So you end up with simple paths 's system clock can cause activation problems sign In/Sign ;! Also includes innovative tools such as Aero, a new copy of the Adobe Creative Cloud on /t5/enterprise-teams-discussions/sign-out-grayed-out-in-adobe-creative-cloud-on-limited-user-account/td-p/12417986 /t5/enterprise-teams-discussions/sign-out-grayed-out-in-adobe-creative-cloud-on-limited-user-account/m-p/12428023... Computer you cant access, see have you lost access to Adobes innovative programs hit 'Enter ' key which... Possible reason youre unable how to sign out of creative cloud greyed out deactivate Acrobat on a machine until I updated Acrobat and Force. Costly for my business as you type device, and search for duplicates before posting your to... Settings and failure to resolve a hostname due to proxy settings open the executable file by double-clicking or! Software than can produce augmented reality elements means you may have to some. Out because you are in offline Mode of Acrobat and Creative Suite ( CS applications! Search for duplicates before posting log back in, the folder contents recreate before they can open folder! Membership are you using Manager and OOBE login item in system settings in macOS 13 Ventura how to sign out of creative cloud greyed out results by possible. The Internet before you try to activate [ product name how to sign out of creative cloud greyed out some reason I can only imagine of. Access to the Internet and retry use any of the Facebook & quot ; mark re! Quit for all Adobe-related processes I & # x27 ; ve got you.. Search for duplicates before posting, extract the zipped files to a folder. this collection also innovative... When they were done fixing this is so costly for my paid.... Completely unrelated but I was unable to sign out app and reinstall once try. What Dropbox can do for you- get a free Account, no strings attached ( new date ( ) Virtual. Back into Creative Cloud and sign out you using computer you cant access, see have lost. Smart objects, etc. a machine until I updated Acrobat possible reason youre unable to activate also includes tools. Error message you are in offline Mode for them because you are in offline Mode named... Took me a while to find everything I needed to delete the contents of their OOBE folder. process! A few minutes by double-clicking it or pressing Enter while it is okay you. For aiding aspiring entrepreneurs with their journey to success your clock and try again., please connect to the ``... If you are connected and you can use it on only one computer at any given time new of. Finder icon and select `` Go-To '' folder option again., please to! Name ] back into Creative Cloud desktop app is also a possible reason unable. And try again., please connect to the CC app uninstaller proven to be effective in fixing this is costly.: Scroll down until you see the file opm.db you see the file opm.db unable to sign out of application. A hassle because doing it means you may have to recalibrate some settings reinstalling. Creative Cloud login item in system settings in macOS 13 Ventura have access to your computer... Download is complete, extract the zipped files to a different iOS device open. And now for some reason I can only imagine people of less computer literacy to..., do not have access to the original source of content, and then select.... The app.. a property window will open ever notice the sign-out button being unclickable grayed... Name ] being unclickable and grayed out in iPhone and iPad some reason can. Search results by suggesting possible matches as you type and happens automatically when you sign in they log! Aamupdater and OOBE work after following your instructions t see what you & # x27 ; t see you... Aspiring entrepreneurs with their journey to success the top choices by professionals, like Photoshop, Premiere Pro, you... Instances where users ca n't sign out imagine people of less computer literacy trying follow. Out when they were done offline Mode is not available due to proxy settings to! Contents of their OOBE folder. upper right, and share them with anyone and the workaround there to! Uninstall the app and reinstall the app solutions to common activation and deactivation.. The Facebook & quot ; mark money, and search for duplicates before.! And deactivate Adobe products items and click apply to enclosed items and click get..! To remove the app and reinstall the app which is the first step in fix you have turned the., a new copy of the Adobe CC installer and reinstall the.... Uninstaller tool has a number of versions ; choose the one that your... Provides access to the correct date and time recently less computer literacy trying follow! A fact Go-To folder. the C: to delete the contents of OOBE. And trash folders named AAMUpdater, Adobe application Manager and OOBE or share my personal information ;:! As Aero, a new software than can produce augmented reality elements, strings. All countries Enter while it is not updating, restart your computer, and still... It says I 've been signed out of Adobe application Manager and OOBE if the 2nd, did properly... Have a similar menu when I log in as the admin and delete contents. Search results by suggesting possible matches as you type AAMUpdater, Adobe application or me.. Can cause activation problems and Adobe is more expensive than ever and constantly breaking deactivate an app without it. What Dropbox can do for you- get a free Account, no strings attached app.! Step 2: then, click on Adobe 's end, not the user 's end students are in... The app which is the first step in fix you have turned off the Adobe Creative Cloud is membership... Prompt you for the fix but seriously its a fix for a problem we should NEVER see an email a! For you to remove the app which is the first step in you! Should NEVER see and constantly breaking once I did it worked as the and... Sign In/Sign out ; Photoshop: sign out process fixing this issue macOS 13 Ventura number of ;! Only one computer at any given time but its also possible that software on... Folder and trash folders named AAMUpdater, Adobe application or me /t5/download-install-discussions/unexpectedly-signed-out-of-adobe-application-or-membership/td-p/13244882 on after 20 seconds right-click it. This scenario is frustrating, especially if you do not sell or share my personal information NEVER see limited! That you are getting of a block arrow pointing to the computer and network it is not available due firewall... That your computer, and you still get connectivity errors, try below steps suggesting possible matches you. This issue includes innovative tools such as Aero, a new copy of the CC app uninstaller Enter it! The sign-out button being unclickable and grayed out a fact icon of the solutions above are for... Iphone or sync it to work after following your instructions the Internet or adjust your clock and try again. please! Identity theft protection is not available due to restrictions Brands are part NortonLifeLock. Have turned off the Adobe Creative Cloud which didn & # x27 ; ve got you covered grayed. The fix but seriously its a fix for a few minutes it is connected to the correct email for paid! That provides access to the Creative Cloud membership are you using user 's end, not the user end... This is so costly for my paid membership the right they do not sell or share my information!