If the cardholder is not going to be present at check-in, a credit card authorization form is required. There are changing rooms, lockers and showers available for you. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Please leave a comment on the reservation booking screen with your suite location preference(s). At this time we offer deals on rooms. The women's room was utterly disgusting. We do not offer any hook ups or dumping stations. Please note that inflatable toys are not allowed in the water park. What do I do? Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Points can be redeemed when bookingthe room portion of a future stay. Larger items, such as luggage, will need to be kept in your suite or vehicle. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Why not buy 3? Love DD. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Learn More About Great Wolf Resort's Privacy Policy. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Keep in mind it's a resort, so things are gonna be Walmart cheap. You must provide a valid photo ID along with the credit/debit card used to make your reservation. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Our web site is secured by TLS and Go Daddy. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. The resort will close on Sunday, March 15 at 2 p.m. Who can use mobile check-in and how does it work? However, you are welcome to play in the water park as early as 1 p.m. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Debit cards are strongly discouraged. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. "It was our 3-year-old's birthday," she said. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Can I move my Bonus Deal to a different stay date? Guests are permitted to bring their own life jackets. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Cookie Settings/Do Not Sell My Personal Information. Please note that inflatable toys are not allowed in the water park. The hotel and indoor . We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Lowest Rate Guarantee! We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. You want to play a game? In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Debit cards are not recommended and will be authorized and held to company policies and procedures. Local calls are included in your stay. This can be paid by credit card. We recently went to GWL for a mini family getaway-- and it was our first experience. This is the version of our website addressed to speakers of English in the United States. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. However, you are welcome to play in the water park as early as 1 p.m. Get browser notifications for breaking news, live events, and exclusive reporting. Disappointed once again. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. It refunded many customers, but some fell through the cracks. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. What happens if there is inclement weather? This is customer service at its best. We got our wristbands and proceeded to the pool area. I have brought my kids to this location many times in the past and they love it. for detailed information on our cancellation policy. Towels are provided for your family in the water park as well as bathing towels in your suite. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. How secure is the web site when I'm booking online? she said. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. "We have had no reported positive COVID-19 cases within our guest or pack. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. I booked a stay over 60 days in advance as part of a running promotion. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Have questions about our suites or need help planning your stay? Some of the staff were wearing masks though - about 25%. Let your imagination soar and design an experience you know they'll love. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Walker tried and failed to get a refund; getting all kinds of conflicting stories. This is the version of our website addressed to speakers of English in the United States. While the water park is included in the price, it is not all that spectacular. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Great Wolf Lodge plans to reopen on April 2. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Afterwards I chatted to try to cancel the reservation #32780018. The shower handle was semi-broken and hard to turn on and off at times. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. What can I do if someone gets sick before we arrive? Bonus Deals can be added before redeeming points. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. You do have the ability to dial out from suite phones. For the safety of our guests, we have to limit the number of people that occupy a suite. The entire place is original from when it was built im sure. Yes! I left something at Great Wolf Lodge. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. For information on water park hours, please view our Indoor Water Parkpage. We look forward to welcoming families back to our resorts and creating more howling fun moments. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The room was clean with modern, full kitchen comfy bed and so much space to play. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Am I able to charge things back to my room? Always keep your child within arm's reach and if your child is in the water, you should be too. This place is not worth all the money you spend to get a room and book activities for your kids. No thanks! However, you can arrive as early as 1:00 p.m. to begin using the water park. How can I use my points on a room booking? The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Bonus Deals can be used with deal codes. There was a line to wait in order to get into the arcade due to covid capacity limits. Do I have to add children under the age of 2 to my reservation? The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Yes, there are long waits for the restaurants at peak times. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Coast Guard approved life jackets are available on a first come, first serve basis. Points can be redeemed when booking with a Deal and/or Bonus Deal. Do you accept prepaid cards and debit cards? The waterpark giant thanked us for. Uno de los miembros en mi grupo tiene alergias. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. I took the kids again in Sept 2020, after lock down began. Members must complete their profile and set a password to have access to all benefits. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Upon check-out any unused funds will be credited back to your account. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Book your resort stay, today. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Tripadvisor performs checks on reviews. Where do I go when I arrive at the lodge? Casts are allowed in the water park. Expiration is subject to change. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. We got the kid cabin and the kids loved having a separate area with their own TV and table. Swim caps are allowed. What is included with the cost of the suites? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. ContactCustomer servicefor further assistance. 1 minute read. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! The other on site activists were less than impressive as well. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! A month later, she's still waiting for her money more than $500. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". The only reason i would ever return is because there are no other options in this area. (513) 459-8885. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . There is something for everyone. No es permitido traer comida de afuera del hotel, al parque acutico. If my family has food allergies, how can I let the resort know? Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Gross.- Staff was very friendly. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Trash, food and feces all over the ground. 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