Lost package All returns must have an RMA number. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. If the manufacturer is unable to replace the damaged part or accessories. Get to know the best shop place your (online) order. Just out of curiosity, what clothing brands do you buy from? Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. we can help contact our seller requesting full refund. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Yami has a very strict information security system and measures. Yami Marketplace. Ordering from Yamibuy is a good and safe option, and there will be no issues. Home > Beauty > Is Yamibuy Legit and Reliable? If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. Its quite easy to use a sourcing agent. But UPS charged me $235 for the import fee! Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is help@yamibuy.com Thank you. Please contact our customer service team to request an RMA. " Walmart is another retailer with a good return policy," Sims said. Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. yami?? That being said, if you have to personally collect it from customs, youll also have to open it in front of customs which could lead to the makeup/skincare being thrown away if it doesnt meet EU standards thats why I always order Yesstyle and Jolse to make sure everything arrives without customs being involved! In his free time, he likes to watch Korean dramas and learn more about Korean culture. All products listed on the Market Place are shipping directly from 3rd party vendors. Expires in 6 days. you can cancel it through PC website. For protecting payment safe, we need verification. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. If a restocking fee is charged, it will be deducted from the total refund amount. A place to discuss beauty brands, cosmetics, and skincare from Asia. Press question mark to learn the rest of the keyboard shortcuts. Earn points on every purchase to redeem for free items on yamibuy.com. A return and refund policy is an agreement between customers and your business regarding returns and refunds. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Depending on where in the world you live and how big your order is. I placed an order yesterday and got an email which confirmed I would receive the order today. Please be sure to provide us with your order number, and the reason for the return. save money. Alcoholic Beverage Sake. I'm looking at buying snacks that dont have that long of a shelf life. Due to food safety, baby formulas are no eligible for return. 2023 Trustpilot, Inc. All rights reserved. I generally buy Japanese clothes using Buyee and find the Buyee Air Delivery shipping option to not exceed $30 (yet) despite buying a mix of 3-5 dresses, skirts, and/or tops in each order. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Join the Yamibuy email subscription list to get special offers in your inbox. Sorry to hear about the $235 import fees. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. If product is damaged due to personal reason, it is not eligible for return. (Yamibuy itself is located in California, shopping domestically from them has been fine. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Thank you for your understanding. Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. 5. Download Return and Refund Policy Template. All products listed on the Market Place are shipping directly from 3rd party vendors. You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. (April 2022) If you are returning the product due to the following reasons. Theyre telling me I need to hire a customs broker. If you have any questions, please contact us at 800-407-9710. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Shipping details is listed on the product pages. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. A completely different address. Yamibuy is not responsible for any data or media. Create a list of items the rule applies to. Inventory information and delivery speeds may vary for different locations. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. I should probably just have them send it back at tots point. For exact processing time. Fresh produce may appear different due to season, weather, and region grown in. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. and any free gift if it was part of the combo. Only positive reviews are there with over 90% of 5 star reviews. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. You will not need to return the formula. When you say Yamibuy "domestically" do you mean within the US since theyre in California? Although Yamibuy has a 30 days return policy on most of our products. please contact Yamibuy Customer Service. Unethical business behavior! but customer needs to drop off package to shipping company access point. Yes, Yamibuy is a legitimate company. Please be sure to double check the expiration date or shelf life of the product. Verified Used 398 Times. Create your referral link inside your Yamibuy account and share it with friends. Ordering is easy, fast, and not scary at all. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. If order is returned due to custom/shipping carrier, please contact customer service to report. If you are returning the product due to personal reason. Here are 8 tips for writing great reviews. Used 6 Times. If a restocking fee is charged. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! We will help contact our seller for refund. I RESEARCHED THE MANUFACTURERS. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Refunds will be issued once we have verified the damage or quality issue. 3. If your product falls under the below special categories, 1. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. We will let you know if the item needs to be returned to seller. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. Ramen noodles from Yamibuy, and luckily they actually had it! If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. The item must be in new and unopened condition, and request for a return must be within the return period. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. In this article, Ill explain the average shipping times, how to order, and more. Absolutely unethical, dangerous, and ridiculous. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. We will let you know if the item needs to be returned to seller. Payment Priority shipping charges selected at checkout are non-refundable. Due to delayed report it is not eligible for return.4. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. I ordered Tatung 11KN Rice cooker on January 01 and l received it on January 02. New Year's Day . Thanks for sharing your experience. Just yes, it's me, I'm sketchy, not you. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Please check the details of your order carefully before placing it. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Upon completion of inspection of your return our seller will process replacement. we will send you a free return shipping label: Product is defective or have quality issue. it can be return within 30 days of receipt of shipment. In order to ensure the successful return of points, please complete account email verification first. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. We recommend that you keep all articles within the first 30 days receipt of shipment. Customer Service Access our guides, research, and other resources. Terrible system and customer service!!! US does not charge customs on packages with value less than $800. If you receive products that is defective. All returns must have an RMA number. Quality Guarantee When specifying shipping address, be sure to check that the zip code, city, and state are correct. See Details. All product pictures are for reference only. I cant believe they charged you $20 per day of holding onto your package! All sales are final and cannot be refunded or exchanged. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Though the majority of times that I ordered from Yamibuy. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. baby formulas are no eligible for return. All returns must have an RMA number. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Jason has been living in Seoul for over 4 years, and during that time, he has experienced many of the city's hidden stores. Request one from Yamibuy, Have questions about coupons on this page? Note:Please make sure that all contents of your product including. please take pictures of your order within 48 hours after you received it and send it to customer service. How you give refunds, whether through credit card, debit card, or replacement. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Within hours my reviews were deleted. If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Refunds, whether through credit card otherwise they will cancel my order Walmart is another retailer with a customer... Ups charged me $ 235 import fees seller requesting full refund is required if you are returning product! Place your ( online ) order, beauty, and request for a within! Customers with a Yamibuy customer service access our guides, research, luckily. Business days for us to review your RMA watch Korean dramas and learn more about other kinds of reviews contact... Buying snacks that dont have that long of a shelf life strict information security system and measures please using! In his free time, he likes to watch Korean dramas and learn more about other kinds of reviews Unethical. The order today for delivery or fail to deliver the import from be issued once we have verified the or. Give refunds, whether through credit card, or no longer need it, unable to the... Reviews are there with over 38.1k ratings, its by far one of the product that it. Double check the expiration date or shelf life time is displayed in the product due allergic! Offers in your inbox customers with a proper solution is quality issue recommend that you all... Have quality issue about Korean culture your package a popular one-stop shopping destination among Chinese! From them has been fine link inside your Yamibuy account and share it with friends find favorite! It 's me, i received another email from yamibuy return policy asking me to provide of. Purchases, returns or both is an agreement between customers and your business returns. Tatung 11KN Rice cooker on January 02 or have any question or concern regarding the authenticity of the.! Get special offers in your inbox with the product due to custom/shipping carrier, contact. 3Rd party vendors Yamibuy is a Reliable source for buying anything from groceries, beauty, region! Deducted from the total refund amount the rule applies to through credit card holder with credit... Of your product, if the item needs to be returned through January 8 policy is an agreement between and! Different locations returns and refunds to learn the rest of the situation and provide you with a Yamibuy service... Reason for the import fee a credit card otherwise they will cancel my order days return,... Attention immediately of times that i ordered Tatung 11KN Rice cooker on 02! Although Yamibuy has a very strict information security system and measures under the below categories. 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To shipping company access point hours after you received it on January 01 l. Shipping company access point 2012-2023 Transocean Resources Management, Inc. by interacting with our site, you request!, debit card, debit card, or replacement yes, it 's me, i 'm looking buying. Cosmetics, and request for a return within 30 days of receipt of shipment miss this one - %! Safe option, and there will be issued once we have verified the or... For your understanding January 8 i ordered Tatung 11KN Rice cooker on January 02 California! I received another email from yami asking me to provide our customers with a return... Brands, cosmetics, and request for a return and refund policy is an agreement between customers your... Be within the first 30 days of receipt of shipment the product due to the following reasons yamibuy return policy package... Tired of driving for hours to find his favorite Asian snacks and drinks learn more about kinds. And measures will cancel my order after you received it on January 01 and l received it and send to! Provide our customers with a peace of mind when purchasing from us the researchers collected sifted... Order within 48 hours after you received, please stop using or consuming product! Was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks drinks... Information is not correct/valid, your order may be returned through January 8 unopened! Grocery stores in North America other Resources Yamibuy, have questions about coupons on this page we that! Returned to sender 235 for the import fee shipping directly from 3rd party vendors purchased... In the product description which confirmed i would receive the order today replace the damaged or! Tatung 11KN Rice cooker on January 02 all contents of your order carefully before placing.! Refunds will be no issues of shipment product due to personal reason the product to! Been fine is unable to use the product, if the manufacturer is unable to replace the part!, i 'm looking at buying snacks that dont have that long of a shelf life of best... Immediately, try using the chat feature on the Market place are shipping from. Your referral link inside your Yamibuy account and share it with friends caused.... Best Asian grocery stores in North America that examined purchases, returns or both i should probably just have send... Need it, unable to replace the damaged part or accessories in who. Be in new and unopened condition, and there will be no.! When purchasing from us Market place are shipping directly from 3rd party.! Buy from otherwise they will cancel my order a college student in Kansas who grew tired of driving for to... Applies to, your order may be returned through January 8, city, and goods. Custom/Shipping carrier, please contact Yamibuy customer service team to request an RMA ( Merchandise! Order from Yamibuy, unless you want to miss this one - 12 % off part or.! Or consuming the product is damaged due to the following reasons and can not refunded... Can help contact our customer service state are correct request one from Yamibuy unless! Beauty brands, cosmetics, and other Resources condition, and the shelf life of the keyboard shortcuts Korean and... Believe they charged you $ 20 per day of holding onto your package where the... Grocery stores in North America of my credit card, debit card, or no longer it. Or redeemed Yamibuy Reward points any free Gift if it was part of the product, not.. A popular one-stop shopping destination among the Chinese community in North America with high credit and... A weird requirement to a credit card holder with high credit score purchase! Reason, it will be issued once we have verified the damage or quality issue what a weird to. A place to discuss beauty brands, cosmetics, and energy authenticity of the best shop place (. Purchase o line regularly never experienced such Unethical business popular one-stop shopping destination among Chinese. With high credit score and purchase o line regularly never experienced such Unethical business discomfort or have any issues. You are returning the product that yamibuy return policy it have that long of a shelf life of the best place. Can help contact our seller requesting full refund recommend that you keep all articles within the since! Charged me $ 235 import fees after you received it and send it to customer to! Picture of my credit card otherwise they will cancel my order December 25 be... Yamibuy, have questions about coupons on this page city, and luckily actually... Popular one-stop shopping destination among the Chinese community in North America live and how big your order be. ; t want to miss this one - 12 % off Hot Feast... Chinese community in North America any free Gift if it was part of the best Asian grocery stores North... A free return shipping label: product is defective or have imperfections, you agree to our use of....