good quality. You'll need to pay an administration fee of 10. taken against a white or pale background. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Designed and powered by If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. A letter from GP/Consultant confirming the loss of use of both arms. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. If you change yournameyou must take your pass and proof of your new name to a, . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Online is the quickest way to apply and receive your card. Further information on the disabled persons bus pass. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. How do I check and how do I get it back. . Trains in Wirral are operated by Merseyrail. colour. For more information, you can read our Customer Feedback Policy & Guidance Policy. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. You must tell us if your pass does not arrive within 60 days from the date of dispatch. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Lost Property. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. We aim to have normal service resumed as swiftly as possible. Changes to the older and disabled bus passes - times of travel. This could be a free bus pass, a discounted bus pass or help with travel . This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. You can apply for a bus pass up to 8 weeks before it is needed. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can apply for your English National Concessionary Travel Pass up to three months before . . Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. There may be a 10 charge for the replacement of a pass sent to an out of date address. Plan your cycle journey on the Cycle Streetswebsite. For information please call 0151 330 1000, tweet @Merseytravel or. stream /OPM 1 You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Please send photocopies, not the original documents. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool We may contact you to ask for more details about your disability or you may be asked to attend an assessment. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Liverpool Lime Street is currently closed to the public due to a security threat. If your bus pass is stolen, we'll arrange a replacement free of charge. It must be dated within the last 12 months. Plan your journey with the Merseytravel Journey Planner. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. You can renew your bus pass up to 8 weeks before it expires. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). ME14 1XX. I have lost my pass/it has been stolen. merseytravel birkenhead bus station phone number Tatko na pesmaricu. Your supporting evidence must be dated within the last 12-months. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Get weekly Wirral View updates in your inbox. There is no need to send your old pass - we only need proof of your new address. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. /Type/ExtGState However, if you receive Universal Credit you will not have to pay the fee. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. We are sorry for any inconvenience caused. You can find out more information about the DVLA standards onlinehere. Your transport needs will be included in your support plan. can i use my greater manchester bus pass in blackpool The changes, announced by the . If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. Liverpool Lime Street is currently closed to the public due to a security threat. A similar bill which shows your name and address. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. All applications received more than 30 working days ago have been processed and the travel passes issued to school. You will need to book yourself an appointment in a participating Surrey library. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Have you moved home since you received your last concession travel pass? In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Why must I now pay 10 for an Over 60s Travel Pass? We will accept a marriage certificate or letter from a solicitor as proof of your new name. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. February 26, 2023 . Travel concessions for people with a disability. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Write by: . Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Best . If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Please ensure you have signed and dated the form below and have included copies of the documents requested above. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. << I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. . The easiest way to apply for Merseylink membership is online here. We will accept the following: To apply online you must be able to provide proof of age and photo identification. If it is a school bus pass not issued by Arriva, we suggest you start by . If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. /Height 596 Check when you qualify by visiting GOV.UK. My pass does not scan on buses within Merseyside. Merseytravel are also in charge of the bus stations and shelters across the borough. We will charge you to replace a damaged pass. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Typically, this will be the confirmation email . We normally send Wirral View on Fridays so please look out for it. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Apply for a disabled persons bus pass. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Our Customer Services Contact Centre is available to support with your queries 7-days a week. You will be asked to enter you card numbers, expiry date and year. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Select the Payments option followed by Request Refund. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Book a library appointment to replace your free bus pass. ck3 alexander the great dna. We aim to have normal service resumed as swiftly as possible. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. We aim to have normal service resumed as swiftly as possible. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Please contact us on 0300 303 4240 or . Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. What to do next will depend on where you lost your item. We will charge you to replace a lost or stolen pass. We will not charge you for a replacement pass if you have changed your name. We will charge you to replace a lost or stolen pass. 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