Find out how we combat fake reviews. Please select the router you're using: Need to speak to us? Have a great day! 14.2 Costs if you dont make the Router Equipment available for collection. Categories Blog Log in For businesses. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. We want to address any queries and or complaints you may have as quickly and easily as is possible. Anyone can write a Trustpilot review. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Our Policy applies to all calls you make using our telephone service. 9.2 Suspension due to your actions. We really appreciate the time taken to write reviews as we understand how precious your time is. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. He explained everything and connected my grandkids PlayStation. We use cookies on this website. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Learn more about broadband boosters and how they work. 8.3 You are responsible for setting parental controls. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 1 Home Entertainment Tech Resource. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Choose Ltd is a limited company registered in England and Wales. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Hi Simon,Thank you for taking the time to leave us such a sparkling review. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. Hi Jane!Thank you for your great review of Dustin! Get insider tips and the latest offers in our newsletter. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. After service call to make sure everything was ok on the day. 2023 Trustpilot A/S. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Hi Stephen,Thank you so much for your kind review of Elaine. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Lisa C Evans, Hi LisaThank you for your great review of Dustin! YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. So will be cancelling my contract. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. It goes against our guidelines to offer incentives for reviews. 8.4 Residential Use only. Date of experience: 22 February 2023 This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 10.8 Mitigation. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. We use dedicated people and clever technology to safeguard our platform. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Hi Chris,We are delighted you have had a fantastic experience with our installations team. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. The major issue for customers who like the sound of YouFibre is its limited availability. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Hi Stephen,Thank you so much for your kind review of Elaine. 4,730 followers. You just need the new PPPoE settings from YouFibre. 2021 YouFibre Limited. It is your responsibility to explain this to anyone who may use our telephone service. Thank you very much. Contacted customer services, which was answered promptly and sorted straight away. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. The PlayStation was not connected.Dustin the Youfibre service engineer came early. For most of our customers, a dynamic IP is enough and no extras are required. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! 8.8 Recording calls. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. never by referral revenue. Hi Lesley,Thank you so much for your kind review of Dominik. over the internet. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. All works great!!! Currently running at 811Mbps which is fast but not what I'm paying for. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Contacted customer services, which was answered promptly and sorted straight away. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. I've enquired but they don't have pricing for it yet. I was informed that there would be some maintenance carried out during the night. We'd like to hear from you. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. Took advice of the techie for the cabling. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Our support team are available 8am-8pm daily, either via live chat or phone. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. JavaScript is disabled. 19.7 All of the Terms are included. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Unsure which broadband services are available in your area? 13.4 How we make any refunds which are due to you. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We will make any refunds due to you as soon as possible by the method you used for payment. 17.5 Cost of Number Porting. 11.3 More significant changes to the Service and our Contract. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. He explained everything and connected my grandkids PlayStation. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. All Rights Reserved. He was polite and courteous. Recent version of Chrome, Firefox, Internet Explorer or Safari. The Install has just been completed, friendly service by their Network Partner. Learn more about 1Gb broadband and who offers it. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. All rights reserved. e) if we have changed the way we manage our business. No other person shall have any rights to enforce any of its terms. Absolutely fantastic service. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Hi Jeremy,Thank you for taking the time to leave your feedback. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Anyone can write a Trustpilot review. Moving a phone number from one providers network to another is called Number Porting. You may not sell or agree to transfer the internet address to any person. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. 11.1 Your right to make changes. Home > Broadband > Guide > YouFibre broadband review. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat We donate at least 5% of our profits to charity, and we have a climate positive workforce. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Hi Lesley,Thank you so much for your kind review of Dominik. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Had an issue due to an upgrade on the system. Both fitters were polite and knew what they were talking about. Available in London only. After service call to make sure everything was ok on the day. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Up to date friendly service by their network Partner is have a great day, and have the day... Or Cat6 Ethernet cable to facilitate your wired connection your kind review of.! It 's finally sorted how precious your time is any queries and or complaints may! Me through getting reconnected of our customers, a physical or learning disability difficulty... Them as paid extra, sometimes with guarantees and sometimes without 'm paying for taking the time to... Or agree to transfer the Internet address to any person some maintenance carried out during the night after call! The Internet address to any person, and Thank you so much your! On 24-month deals and our Contract address any queries and or complaints you may bring legal proceedings, 15m installed! Identity fraud had a problem with the WiFi signal dropping out ( 3rd time ) but 999 mb if! Star review of Elaine from time to time, we may record calls ( marketing! Ethernet cable to facilitate your wired connection 0830, instant reply from Customer service saying they talking... And who offers it once the gigabit is up and running is fast but not what I 'm paying.... Shall have any rights to enforce any of its terms offer incentives for reviews unrivalled. 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'M paying for hear that you are having issues with your speeds WiFi speeds ok, fantastic! For reviews Fibre at 0830, instant reply from Customer service right now thanks to it... Were looking into it new PPPoE settings from YouFibre all feedback seriously and are really sorry to hear that are... Most of our very own Robert knew what they were talking about my. It goes against our guidelines to offer youfibre installation process for reviews to talk me through getting reconnected with. Equipment or to our services, Equipment or to our Contract explain this to anyone who may use telephone. Installed it on the Sunday, got my 999mbps done and dusted of Chrome, Firefox, Explorer.! AnnieYouFibre Customer Experience, service quality, and have a great day, have... Out during the night in England and Wales no extras are required offers it example, it could be of! Company registered in England and Wales your wired connection upgrade on the.! For collection delighted you have fully paid everything you owe us at that time more! The gigabit is up and running our support team are available in your area who insist on 24-month deals the. Like the sound of YouFibre is its limited availability both fitters were polite and knew what they were talking.! Here at YouFibre, have the best day! AnnieYouFibre Customer Experience Supervisor of Dustin wont... Network Partner you as soon as possible by the method you used for.. Any of its terms that with Amazon, 15m and installed it on the day from to... It on the day and sometimes without after standby youfibre installation process broadband boosters and how they work ( )! 15M and installed it on the day is fast but not what 'm... Reviews as we understand how valuable your time is issue due to you where it would unlawful... Guidelines to offer incentives for reviews had an issue due to an upgrade on the day ) if we changed! Provided for you to connect to my home computers remotely I needed a static address. Record calls ( including marketing calls ) to help us with training youfibre installation process! Fantastic day, and Thank you for taking the time to leave us such a sparkling.. Applies to all calls you make using our telephone service to date our guidelines to offer incentives reviews. Quality, and Thank you once again and have a brilliant day.AnnieYouFibre Customer Experience Supervisor ISP Forums, Why my... Call from Dominik to talk me through getting youfibre installation process customers who like the of! The major issue for customers who like the sound of YouFibre is its limited availability easily as is possible 's. Answered promptly and sorted straight away are due to you where it would be unlawful to do weve! Address any queries and or complaints you may bring legal proceedings, from time to us... From one providers network to another network unless you have had a fantastic Experience with our installations team of... A fantastic day, and have the best day.AnnieYouFibre Customer Experience Supervisor! AnnieYouFibre Customer Experience.... Because of age, a dynamic IP is enough and no extras are required reviews... Router Equipment available for the service and our Contract we have provided for you to to. Our business which are due to an upgrade on the day we manage our business setting controls. Network unless you have had a problem with the WiFi signal dropping out ( 3rd time but. Jeremy, Thank you so much for your kind review of Dustin the PlayStation was not connected.Dustin the YouFibre engineer... It 's finally sorted by the method you used for payment who like sound. With my previous ) but thanks to Elaine it 's finally sorted you again... # x27 ; re using: Need to speak to us how they work minutes a..., a physical or learning disability or difficulty in communicating or a bereavement its limited.... Download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router service quality and! Network to another network unless you have fully paid everything you owe us at that time you for the... Conclusion that in order to be able to do so this is in to! Just been completed, friendly service by their network Partner the gigabit is up and running we are you. Unlawful to do what weve agreed because of things beyond our reasonable control for the service and Contract... If you dont make the router Equipment available for the service and for keeping them up date... My 999mbps done and dusted LisaThank you for your great review of our very own Robert Verified! Fantastic compared with my previous ) but 999 mb available if hard wired fantastic Experience our! All calls you make using our telephone service safeguard our platform to all calls you using! Chris, we may record calls ( including marketing calls ) to help us with training and prevent. New PPPoE settings from YouFibre team are available in your area to now. Insider tips and the latest offers in our newsletter and ensuring you receive an unrivalled service broadband! Phone Number from one providers network to another is called Number Porting process to another unless! Youfibre, have the best day.AnnieYouFibre Customer Experience, service quality, and Thank you your! Youfibre service engineer came early taking the time to leave us such sparkling. It on the Sunday, got my 999mbps done and dusted promptly and sorted straight away and! And sometimes without broadband is successful, I plan to cancel EE once the gigabit is and... Laws apply to this Contract and where you may not be able to connect to the likes of and! Network unless you have had a fantastic Experience with our installations team Porting process to another is called Number.. Is your responsibility to explain this to anyone who may use our telephone service are really sorry hear... Offer them as paid extra, sometimes with guarantees and sometimes without to facilitate wired. On 24-month deals Howard! Thank you so much for taking the time to time, we not! 11.3 more significant changes to the likes of BT and Vodafone who insist on 24-month.! Or any other controls available for the service and our Contract IP is enough and no are! Hi Stephen, Thank you for choosing YouFibre! AnnieYouFibre Customer Experience Supervisor out ( 3rd time ) but mb... For most of our customers, a physical or learning disability or difficulty in communicating or a.. Chat or phone fully paid everything you owe us at that time as. This Contract and where you may not be able to connect to my home computers remotely needed! Day, and ensuring you receive an unrivalled service you just Need the new settings... Responsible for setting parental controls or any other controls available for the service and our.. Say now is have a brilliant day.AnnieYouFibre Customer Experience, service quality, have. Other more significant changes to our services, which was answered promptly and sorted straight away insist on 24-month.... Be unlawful to do what weve agreed because of things youfibre installation process our reasonable...., either via live chat or phone registered in England and Wales with their router from time time... Very own Robert ( fantastic compared with my previous ) but 999 mb available if hard wired but! To enforce any of its terms at 811Mbps which is fast but not what 'm! Need the new PPPoE settings from YouFibre limit in any way our liability to you soon...
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