Q. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . 1 0 obj SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. It's not unknown, you received the email from Celebrityit's just not out of the blue. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Royal Caribbean International. I cancelled my June 12 night Canada/New England cruise on the Summit. endobj Captain's Club members may call (844)418-6824. However, FCCs cannot be used to obtain a refund. When I called about my cruise, it only took a few minutes to talk to someone. Celebrity cancelled our stop in Alex. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. All Rights Reserved. Who can I contact about this? Who can I contact about this? Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. =6F; Ni ,h~ Deadline to request a transfer is May 4, 2022. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. I'm a bit leery of clicking on an unknown entitiy. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. :(. Since I may never travel again, I replied that I just want a credit issued to my CC. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. How To Cope With Cruising's Pause? Yes, our Emergency Travel Team will automatically change the flights at no cost. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Feb 27, 2023 6:39 am EST. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. (Applicable to US guests only.). In certain circumstances, a formal amendment to the contract would be required. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. We paid for the trip and had trip insurance. The future cruise certificate will be issued to you within 30 days. Very easy to doand got the same message as Jim in response. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Excursion booking/cancellation. Serenade . From August 2022 Travel + Leisure, published by TI Inc. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. The popular Bravo . If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Unfortunately, no. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Europe For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. CC Help Jenn I guess they have not processed the cancellation yet! Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. endobj I do hope X will refund those in the UK their FCC in a timely manner. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Where does Celebritys original Best Price Guarantee apply? Yes. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. 154. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! Is cruise/vacation cancellation protection available? Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Any promotional onboard credits will be forfeited. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Photo Credit: Wandering views / Shutterstock. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Unfortunately here in the UK, we have no other option. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . The former Top Gear presenter took to Twitter this evening to deny . Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. 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