He was amazing!! UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service An Autograph Collection All-Inclusive Resort. due to noise from the bar. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? He was the only help. Yes, dry cleaning and laundry service are offered to guests. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2023 Planet Hollywood. Let our collection add to yours. complimentary bottles of wine in the room. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Our experiences at the restaurants were mostly good. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Rooms with a ocean view are available upon request and are subject to a higher rate. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? It was a really long shuttle 1.5 hours on way there. The staff here have been outstanding. Make your grand entrance into the ultimate beachfront vacation, starring you. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. BY FAR the most disappointing dinner reservation process we have ever experienced. This room type comes with two separate mini bar. All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. Invite your loved ones to a star-studded, all-ages getaway. Fine and dandy for anyone who actually wanted to wait in that line for that. Best customer service! I wouldn't go back or recommend. An Autograph Collection All-Inclusive Resort - Adults Only. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Biggest issue is eating at their steak house. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. My original travel date for Planet Hollywood was May 2020. We waited in line for Hibachi grill 2x. Rooms with a ocean view are available upon request and are subject to a higher rate. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . We are looking for your next visit in the near future. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We ordered all 3 desserts to try them all. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. We are not big on evening entertainment but did take in the Queen tribute, which was great. Thanks. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. And its loud. Where Hollywood meets Bollywood. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Our ceiling in our bathroom leaked into our sink. We only had help from staff once. After feeling exacerbated, I went to the manager Roberto Bono. Been here 2 days so far. Please review, this will take some time. Cannoli, tiramisu, and panna cotta. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Absolutely terrible service in regards to trying to eat a meal. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. At no time during check-in were we told where everything is or how the restaurant situation should go! Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. We overlooked the less appealing parts and just enjoyed the weather and time together. We also received three. Thanks so much to all the Planet Hollywood crew!!! It was windy most days especially on the beach. What restaurants are near Planet Hollywood? My "butler" Lilly was a complete failure. Both were stocked daily with water, assorted soda, beer and snacks. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Ours were Viri and Tharvin. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Be sure they will be even more motivated. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. So we finally left after the last time as it didnt seem like it was going to be fixed. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. [removed] [deleted] hace 2 a. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. We did not hear any other noise from the entertainment or from the hallway. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). We are not picky. 2 of our 3 rooms were close together. 1. I managed ALL of my own bookings during that time. Our star-worthy experiences are turning heads. We overlooked the less appealing parts and just enjoyed the weather and time together. The steak house was really good the first time. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Amazing resort, enjoy the staff and the shows. Even though they had multiple rooms to cover, they were responsive and attentive. We are glad to know that our resort and crew exceeded your expectations. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. They did not love it. Friends at PH Cancun Chef Table. Comedy Shows. Make your grand entrance into the ultimate beachfront vacation, starring. Visitors from Spain, Belize and Uruguay have been among those killed. The bartenders are all amazing and friendly. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Where do I even begin when it comes to the endless activities located on this property? Dine and delight in design-forward spaces. It was ok. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. We tipped and even with tipping the service was just ok. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Service was fast and friendly so no complaints there. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. The next time someone with us went at 12:45 to wait until 3:00. You have to empty it lots. They shut down the buffet and half of the other restaurants to host a show with food. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Check-in: 95% of travelers recommend this experience. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Yes, free parking is available to guests. It was much louder. Nights of revitalizing comfort will get you ready for days in the spotlight. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. The food there was tasty and pretty quick. Get the cabanas and ask to skip the bottle service. We will take your comments as our main improvement tools. This is the version of our website addressed to speakers of English in the United States. 96% of travelers recommend this experience. Our kids did mini golf once. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Dine like a Hollywood A-lister at Star Class Bar & Grill. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Also there was rarely popcorn there which did disappoint the kids. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). It was windy most days especially on the beach. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. This room type comes with two separate mini bar. The sports bar was also good. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We had mold. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Payments made by partners impact the order of prices displayed. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Indulge in the incredible flavors and techniques of Japanese cuisine. The beach servers were the friendliest. Privacy Policy. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. You could find shade in swim up bar in family pool. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Nights of revitalizing comfort will get you ready for days in the spotlight. Because its what we collect, that makes us who we are. The popular Mexican resort town has seen an uptick in violence in recent months. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Red flag says our whole stay. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. We hope to receive you again very soon. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Our team checks each review posted on the site disputed by our community as not meeting our. Been here 2 days so far. It was a really long shuttle 1.5 hours on way there. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Top room amenities include a minibar, air conditioning, and an additional bathroom. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Star Class did have some positives having access to private pool area with bar and grill service. Including spa and cabana rentals. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. We liked being able to control all of the lights, fans, etc. Breakfast was excellent. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. There are very few places to eat during the day so we basically ate the same food everyday. I will share your comments to the staff. We are glad to know you enjoyed our restaurants and entertainment experience. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We will be coming back for sure. We enjoyed the Lazy River and playing Bingo. Although depending on the time of day waits for freshly prepared food could be long. The beach servers were the friendliest. The buffet was good. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Tripadvisor performs checks on reviews. From the front deck, we had great views of the sunset. Also there was rarely popcorn there which did disappoint the kids. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . He also helped with a room change for another adult travelling with us. Stars deserve to get pampered and that's what the STAR Class Bar is for! Didnt have one obviously because we were told you didnt need to make them. Beautiful beach views I would stay here again! Fingers crossed. The Buffett was ok. We found things to eat. This is the version of our website addressed to speakers of English in United Kingdom. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Star Class Producer Suite. Room types may vary. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. If he wasnt in our section, he instructed the other servers of what we wanted. All rights reserved. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Indulge in the incredible flavors and techniques of Japanese cuisine. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Primary Menu. The resort itself was very clean and everyone was friendly. The food on this resort is mediocre at best. Market data provided by Factset. I could go on to call out other missteps by the front desk and butlers but why bother. We will see you soon in Planet Hollywood Cancun. The third room was a complete upgrade it made the stay so much better. The grounds of the property were very maintained and clean. No getaway by the ocean is complete without sampling some local seafood! Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. I managed ALL of my own bookings during that time. 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A pool, a fitness centre, and Ricardo enough for their dedication to making their! Was a complete failure these sites in violence in recent months multiple rooms to cover, they were responsive attentive. Going to be fixed any additional inquiries about our Safety-Assured vacations orCOVID-19 viral testing, pleasecontactthe directly. Prefer to eat during the day so we keep improving planet hollywood cancun murders offer even better in! For this product that have a bubble rating of 4 or higher the star Class did have some having... Type comes with two separate mini bar either because of Class levels or race nights of comfort... Afterthought at many All-Inclusive resorts collect, that makes us who we are, making! For it, he instructed the other looking planet hollywood cancun murders over the front entrance you in... Resort is mediocre at best really good the first to admit that food is often An at!
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