Heres what youll need to do if youre having problems with the app. another box replacement I'm sure. Weve all experienced slow internet with Cox Cable. Take a look at your routers Wi-Fi light and modems downstream light. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Technology, Apple Be aware of the following information before completing a connection reset. Your TV and cable box should be connected to a power strip and be powered on. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Slideshows It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Box randomly restarts and get stuck in this Welcome menu. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. The Internet is working perfectly. Can you get into your modem and post your modem levels? Then, plug it back in. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Thank you for being a valued customer and thank you for using the forums! Its nice to have all your streaming services in one place, ready to watch. After signing in to your account, you can locate the option My Services in there. Bienvenido. Good luck, and hopefully we helped you fix your home internet, TV or phone. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. That message means theres not a usable signal. the amp you showed is probably two boards in one unit. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Call Cox for help because most of the quick and easy tips didnt work. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Then, you have to wait 48 hours or longer to hear back. Same problem the past month since I've returned to Comcast. Wait for about 60-90 seconds before plugging it back inside. Does your internet performance feel slower than normal? There are two ways to do this: Press and hold the Power button for around 10 seconds. Outages can be caused by bad weather or Cox technicians that are working in your area. @CCAndrewThank you for the reply. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. For doing this, you could use your email, phone number or user name. Dont use the old white coax cables in your house. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Sometimes Cox cable and phone use the same modem. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Voila! All is working now. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. They promised me that it would not but my monthly bill is now $5 higher per month. Press the right arrow once and then the down arrow once and press Select. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Powered off, restarted, still on the "Welcome. Is the local Xfinity store nearby? Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Apparenly their box is garbage and their service is worse. The answer is simple. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Either Cox TV is having an outage or something is wrong with your account. The Contour or MiniBox receiver has a frozen screen or is missing guide information. macOS You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Its just basic cable programming, plus some extras. Cox Technology Persons tell me all is good with cables connections & signals. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Locate the reset button on the back of your gateway device. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Editorials Once you do that check out all of your cable TV alternatives, or read our Sling TV review. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. You can also restart that specific device. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. I could get the Internet working, but not the cable TV. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. About four days ago, my X1 DVR box died. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. If you do get another box, one thing to keep in mind is that your bill may go up. My telephone and internet works but not the X1 box or the auxillary box. For bigger issues, you can also contact Cox Communications customer support. Sanyo, about four or - Answered by a verified TV Technician . Remote Settings. Your set-top box will be rebooted in a few seconds. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Heres a quick guide from Cox themselves. At times, other than resetting your cable box, you can also try to reset your WiFi modem. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. I work with communications and computer networks and as you know, it happens. This is exactly what I feared. This means the same phone number will get you help for any potential problem. I've unplugged each and restarted. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. First of all, restart your router. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. If youre like me, you probably have a Cox home phone too. was that outlet working? Settings Preferences. Good luck all. Its not unheard of to have multiple bad boxes, so much for QA. Perhaps, AT&T would even help me pay my penalty for cancelling. No joy. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Cox Cable or Advanced TV problems are very similar to internet problems. Bienvenue" loop. It refreshes the system entirely and gives it an extra boost of speed to function. If you have a Flex device, connect it using the WPS button. The reset process usually takes up to 15 minutes. 2021-07-17 05:07 PM. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. (81-1031) User Guide - Blue Cox logo. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. Select from the below issues you are experiencing. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. It is so hard with this company to get to a knowledgeable tech. We might sound like a broken record, but the same rules apply here. I removed it and put in an EVO1-9 (all I had). It's now back to displaying the time but also again stuck in the welcome screen. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Go on and create your Xfinity ID here. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. It will not move past that. I don't want to have to do that again to get somebody to check the feed at the street. The network would now be re-established. This time on the clock, the first digit is brighter than the rest. The reboot process will be finished once your routers lights turn back on. This lack of TV but good Internet is a new issue that we have not seen before. But it is 'working'. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. This will show any problems with your Cox Mini box. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. 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