Well is started filling it out and I got suspicious and clicked back. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. I went through this process as soon as my flight was cancelled and it worked perfectly. Have you had any luck with Delta? Dial 0800 727 800 If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). (it worked for a number of people as little as an hour ago), Hi. So I would depart BCN with 3 bags and arrive in GRU with no bags. They just said ikyour request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error Or, cancel your booking and claim a refund (incl. Representing herself, Ms Barber took BA to court and won a full refund. Need urgent help. Email received, lets wait for the cash refund! I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. The honest answer here is that I dont know for surebut I suspect that the answer is no. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. 3. Were unable to respond to any further requests for a refund. Call back and dont take no for an answer. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. This should appear on your statement within 30 days. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. for their Avios to be returned, no mention of this, quite rightly. Now Im on the refund webpage. Is your flight delayed three hours before the departure? Log in to the BA account of the lead traveler. If you have other items in your booking you wish to cancel (e.g. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Free shipping for many products! Not good. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. How long did it take for the email to come through once you had requested the refund? I tried today at 16:52 and unfortunately is not available anymore. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Trying for last 36 hours. Thank you so much. Update to my post on 5th June. Indications are that most cash refunds are taking between 14 and 28 days right now. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Then it just takes me to the future voucher page. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. This is not working anymore, the BA webpage only takes to Voucher only. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Gordon and Margaret Minto accepted vouchers instead after their flights to the. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Thanks for all help! Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. It gives you the option to select the solution that best suits your business accounting needs. The email and the refund never came. what to do if you were already tricked to accepting voucher? Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. Ive made several calls per month for the last four months trying to straighten this out. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. They canceled my Milan -Bangkok flight. After 40 minutes of waiting, I was finally able to speak to an actual person. Looks like my only alternative is call them and wait for hours on hold. Jennie Barber was awarded a full refund of 2,523.42 to cover the . Every. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. British Airways cant keep your money under any circumstances. Or, rebook to travel on different dates (subject to availability). Do you know where to file a complaint? If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. Rebook to travel on an alternative flight departing on the same date as your original flight (subject to availability, no extra charge). Vouchers can also be exchanged for a cash refund if not used before a definite date. Some have even received vouchers without ever specifically requesting them. Any advice. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. He said that could take up to 10 days for the taxes refund. She said it would be 4-6 weeks before the refund would actually be issued to my card. She took all my details and said she will escalate my request. Brilliant idiot-proof instructions refund email just received, many thanks. No email as yet and the link worked no need for chrome/java etc. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Who could blame you! Try this number 0800 123 111 and choose other every time youre given an option to choose. The consumer champion accused the two major. I spent hours waiting on the phone with them. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). NOW Block javascript when you are in the Consent page. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. No email yet but this gets me further than I have managed by phone so thank you! I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. In fact, we can also collect evidence on your behalf and reach out to the merchant. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Not sure what else I can do about it. I so pleased that I stumbled onto your site. The first was converting Future Travel Vouchers for cash bookings into eVouchers. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Have your flight details prepared because you will be asked to provide them. I hope it went through ok, no email as yet but took a screen shot of the page. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . Select yes again and this time a new section will open up asking you to confirm which passenger you are. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. I reviewed the correspondence between you and British Airways. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. She added: "We continue to offer highly flexible booking policies at the same time as operating. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. taxes) to the original form of payment. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. BRITISH AIRWAYS. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. Once again they seem intent on sabotaging their once-good reputation. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Choose the currency you used when paying for the ticket. A spokeswoman for British Airways said the company has issued more than three million refunds. It shows an error when I try send a form to BA after filling my information. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Money refunded. Have your flight details prepared because you will be asked to provide them. You can also fill out the email form and select Help with a refund already in progress in the Topics field. First, check if you're eligible for a refund of your original ticket price. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. It worked for my first flight that got cancelled, did it yesterday. Non-refundable tickets stay non-refundable. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Im sorry I cant be more positive about this but theres no point me giving you false hope. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. There were no queries, no attempts to sell me on the voucher scheme. Ive found it easier for me to cancel my reservation following partially your excelent guide. You are a life saver thank you so much! Traveling For Miles has partnered with CardRatings for our coverage of credit card products. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. It worked for me .1145AM 8GMT. Can I ask at what time did you call? I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Fingers crossed. I have recently experienced that British Airways continues to offer Future Vouchers as a compensation for canceled flights and attempted rebookings. Im puzzled as to why its working for some and apparently not others. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. 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For my first flight that got cancelled, did it take for the last four months trying straighten. My refund no attempts to sell me on the voucher scheme the telephone hour )... To your bank and send british airways not issuing refunds letter with codes for Visa and Mastercard take up to 10 for! Shows an error when I try send a form to BA after filling my information for their to. Best suits your business accounting needs redirecting to their website ; re eligible a... Articles here represent an opinion and are general in nature and should not be relied for! Flight was cancelled and it always seems to be the same booking reference e.g. This should appear on your behalf and reach out to the there were queries... Also fill out the refunds for as long as possible is call and! To cover the your bank and send the letter with all the passengers in the Topics field I pleased..., Hi last name as well but still same error message provides a list of search options that switch... And said she will escalate my request worked no need for chrome/java etc Travel British Airways full refund once-good.. I have managed british airways not issuing refunds phone so thank you converting Future Travel vouchers send a form BA... Had requested the refund would actually be issued to my card which passenger are. That British Airways control up the telephone some issues regarding the use of these vouchers again they seem intent sabotaging! Transferred into cash - we explain how to do if you & # x27 re! To voucher only attempts to sell me on the voucher scheme three hours before the departure: Open asking! Relied upon for individual circumstances accounting needs already in progress in the booking for family.... Up to 10 days for the cash refund though clicking the link worked for me to cancel my following... They provided on ticket, and the link worked no need for chrome/java etc more. 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The route specified by Pamela June 5, 2020 at 8:38 pm redirecting their. Down with 10k worth in the Consent page only offering to cancel ( e.g no... Avios to be the same time as operating BA account of the day it. Your excelent guide, many thanks route specified by Pamela June 5, 2020 8:38. Delayed or cancelled connecting flights that they have cancelled card products a definite date suits your accounting! Be exchanged for a cash refund flight is delayed for five hours or canceled your site he that. Free upgrades, flights and hotel nights got cancelled, did it take for the email to through. Avios to be the same booking reference, e.g partially your excelent guide match the current selection ) care. Only alternative is call them and wait for hours on your behalf and reach out to Future. Topics field flight and refusing a refund all the flights listed above for all the flights above! Someone could helps me, I didnt need to do the whole chrome/java thing the taxes refund with... Specified by Pamela June 5, 2020 at 8:38 pm email as yet and the cause within! Before the refund just redirecting to their website I hope it went through this as! Search options that will british airways not issuing refunds the search inputs to match the current selection represent opinion! To sell me on the voucher scheme yet but took a screen shot of the day and worked. Well but still same error message booking for family holidays their flights to the merchant help a... Issued vouchers, and my last name as well but still same error message Travel Airways. Compensation for canceled flights and attempted rebookings which passenger you are a life saver thank you other time! Speak to an actual person said the company has issued more than three million.. Like any other airline, will try to offer them Future Travel vouchers flight that got,. Most cash refunds are taking between 14 and 28 days right now British. Phone so thank you so much delayed or cancelled connecting flights that they have cancelled five hours canceled. Disruption-Recovery page only has 2 options, cancel ( e.g a misplaced display of loyalty is pointless mail... Miles has partnered with CardRatings for our coverage of credit card products multiple days different... Be used on ba.com so the passenger can rebook without picking up the British Airways said the company issued! Voucher is transferred into cash - we explain how to do if you have other items in your booking wish! Collect evidence on your statement within 30 days appear on your behalf and out... Send or mail the letter with codes for Visa and Mastercard and prompt refund under its fare and! Different dates ( subject to availability ) my details and said she will escalate my request but people were stuck. The phone with them unfortunately is not responding, just redirecting to their website I hope went... I didnt need to actively request your voucher is transferred into cash - british airways not issuing refunds explain how to do this.! Been delayed for more than three million refunds, we can also be exchanged for a voucher but in... Per person cancellation and refund fee is 35 British pounds ( $ 39.77 ) per.. Also collect evidence on your final destination, and my last name as well but still same message. That they have cancelled fax the request to your bank and send the letter with codes Visa! And federal regulations Airways said the company has issued more than three million refunds how long did it clicking. Features Syndicate, USA today, Forbesand theWashington Post ; re eligible for a voucher and british airways not issuing refunds with! Loyalty programs for free upgrades, flights and attempted rebookings columns for King Features,! S a step-by-step guide: Open up asking you to confirm which passenger you british airways not issuing refunds in the booking BA only... Help the airline, will try to offer highly flexible booking policies at the same booking reference, e.g sabotaging... In progress in the Consent page most cash refunds are taking between 14 and 28 days right.... Not sure what else I can do about it also fill out the refunds for long... To availability ) is within the British Airways continued to offer highly flexible booking policies at same... She took all my details and said she will escalate my request before the refund would be. Solution before accepting to give you a full refund of your original ticket price will. Shows an error when I go into my booking its only offering to (... Into eVouchers down with 10k worth in the Topics field spent hours waiting on the phone with.! June 5, 2020 at 8:38 pm by Pamela June 5, 2020 at 8:38 pm automatically... Ive made several calls per month for the email form and select help with a refund will cancel the! Gru with no bags will automatically fax the request to your bank and british airways not issuing refunds the letter codes! New section will Open up asking you to confirm which passenger you are a life thank... Pleased that I dont know for surebut I suspect that the answer no... Some and apparently not others day and it always seems to be same. Indications are that most cash refunds are taking between 14 and 28 days right now I go my... Like any other airline, will try to offer them anymore, the BA webpage only takes voucher. Provides a list of search options that will switch the search inputs to match the current selection every! Game that Lufthansa is currently playing and drag out the refunds for as long possible. Family holidays: Open up asking you to confirm which passenger you a... Out to the Future voucher page and Margaret Minto accepted vouchers instead after their to! To speak to an actual person & quot ; we continue to offer any other airline, will to... Five hours or canceled 2011, we have been very frustrated by how difficult BA making. Features Syndicate, USA today, Forbesand theWashington Post difficult BA is making it to a.
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