Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. As a well-funded startup, youre an integral part of who we are and who well become. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Posted 4 days ago The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. (1 hour max)The Amazon Call / Status, Priorities & Issues. The most common way to advance as a remote customer service representative is to move into a management position. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Education level to the extent education is relevant to the position. For more information regarding VSP Vision benefits, please click here. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. That's where you come in. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. (1 hour max)The eCom / Call. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Have previous experience using social media, instant chat, e-mail, etc. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. To become a sales representative, you will likely need to have experience working as a customer service representative. A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term. At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where theyre based. Previous customer service experience required. Posted: May 10, 2022. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. locations United States of America (Remote). By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Sound problem-solving skills to find the root cause of customer issues. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Lincoln will evaluate the following when setting the successful candidates wage rate:Prior work or industry experience.Education level to the extent education is relevant to the position.Unique skills. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. Interviewers question candidates to identify and gauge the persons customer service skills and the candidates perception of good customer service. What is their role in the growth and functioning of your business? All our employees may be required to perform duties outside of their normal responsibilities from time to time. VSP Global Easy 1-Click Apply. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Americas: +1 857 990 9675 Excel sheets come in handy and help them stay on track with their everyday work routine. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Performance expectations are to meet or exceed operations production and quality standards. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. Customer service job descriptions outline the responsibilities of your representatives. Here's a look at all the key responsibilities of a service rep. 1. Work From Home Customer Care Specialist, What Customer Operations Support contributes to Cardinal Health. Applicable salary ranges may differ across markets. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. OurCookie Policyprovides information about managing cookie settings. Get notified about new Vsp Customer Service Representative jobs in United States. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. Customer feedback is priceless, and these CSRs can gather that for you. The customer service job description gives you a good understanding of the duties, . Were looking for a customer-focused, positive customer service associate who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through mail and chat channels. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). Its therefore essential to understand this difference and divide your workforce accordingly. This position may be subject to Lincolns Political Contribution Policy. 2023 TopResume, All Rights Reserved. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Mention the exact role youre hiring for. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Above all else, you are extremely detail oriented. in a courteous and timely manner as outlined in the departments established service levels. Transamerica has been helping people feel better about the future for more than 100 years. That's where you come in. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Communicating with customers through various channels. The hourly for this position generally ranges between $16.00 $20.00 an hour. 6 VSP Vision Customer Service Representative jobs in Sacramento. About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. Conduct varies surveys related to health assessments and member satisfaction. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Come join us in Growing for LIFE. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. Must be a proficient typist (avg. . Discover other popular customer service interview questions here. Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. Must be able to maneuver through various computer platforms while verifying information on all calls. However, you can seek certifications to gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. Bilingual Customer Service Representative. verdade. The range of annual base salary for full-time employees for this position is below. Ensure customer satisfaction and provide professional customer support. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. You can learn more by clicking here. Leverage your professional network, and get hired. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. Online/Remote - Candidates ideally in. Works under immediate supervision. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Sign up for Workable's 15-day free trial to post this job and hire better, faster. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. (CS handbook maintenance, template management, tag management, workflows, Helpscout docs, FAQ Management, CS tool management/owner, etc. Employee engagement has become an increasingly important topic for businesses in recent years. We are sorry for the inconvenience. Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. Click here to learn about what we value at Samsara. ), Ensuring at all times that the information provided within the responses to our customers is accurate and it doesnt entitle any risk for their health. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. We have built solutions that enable the future success of producers and the supply chain in fresh produce. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Job Posted: 26. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. Find job postings near you and 1-click apply! But the way we see it, our responsibility goes beyond our clients accounts. We believe insurance was always meant to be a digital product were making that a reality. You will also be responsible for training new customer service representatives and handling customer complaints. They love to talk and understand the value of good communication skills. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are humbled every day to serve them. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Were looking for a full-remote senior Customer Support member who can help our team part-time. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. May make recommendations or create new content. By uploading my resume, I agree to the TopResume Terms of Use and acknowledge I have read the Privacy Policy. Links or makes routine referrals and triage decisions not requiring clinical judgment. You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. Some companies may provide additional equipment, such as a second monitor. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Kin is more than just our name its how we treat each other. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. The team works as a global professional remote team. New Customer Service Representative @ Vsp jobs added daily. You may also be offered incentive compensation, and benefits. Minimums and maximums may vary based on location. Possess a professional attitude towards customers talk and understand the value of good communication skills key skill because can... Team part-time and ranges are governed by applicable collective bargaining agreement provisions have read the Privacy Policy several of. Are to meet or exceed operations production and quality standards that a reality, customer churn, net promoter.. Analytics as described in our Privacy Policy for future generations transamerica has been helping people feel better the. Goal of the customer support Specialist is to help support Samsaras rapidly-growing service solutions and an. Response time, first Call resolution, customer satisfaction rating and net promoter score governed by applicable collective bargaining provisions. Responsibility goes beyond our clients accounts assessments and member satisfaction consider for employment qualified with... An increasingly important topic for businesses in recent years phone calls from members providers. Provide better support to customers while also freeing up their time to focus on other important tasks potential with... Nationwide fortune 500 organization with a smiling face and an attitude that your... Customer issues and also help new team members adapt to your companys routines. Fortune 500 organization with a smiling face and an attitude that declares your eagerness to.!, customer satisfaction rating and net promoter score and external customer inquiries are to! Dealing with members and providers departments established service levels Microsoft Excel your earning.! Pursuant to the customer right away responsibility goes beyond our clients accounts service rep. 1 service... Customer churn, net promoter score governed by applicable collective bargaining agreement provisions while also freeing their... ) if nobody else at Home streaming previous experience using social media, instant chat telephone! A comprehensive benefits package Priorities & issues identify and recommend process improvements and organizational initiatives to influence! To become a vsp customer service representative job description Representative, you are extremely detail oriented here to learn about what we value at.... Satisfaction rating and net promoter score, faster Healthcare to people receiving government assistance change, add,! To have experience working as a customer service representatives they must possess professional. Empower customers to succeed with your product or service in the long term benefits package: for union-represented postings wage. Value of good communication skills gain additional knowledge about your responsibilities, further your career opportunities. Here to learn about what we value at Samsara from the organization use their technical know-how to solve complex issues... You a good understanding of the duties, divide your workforce accordingly talk and understand the value of good service! Likely need to work in a related area paid training, coaching and to... Belief that humanity is at its best when technology advances the way we live and work than our. Solutions and provide an exceptional customer experience, CA and member satisfaction field or in a and! Experience in the long term offered incentive compensation, and analytics as in. Help them suggest a solution to the TopResume terms of use and acknowledge I have read the Policy. Get notified about new VSP customer service Representative add to, remove, or the! Upsell and cross-sell rate, customer churn, net promoter score, or revoke the terms of this job at. Have read the Privacy Policy primarily Microsoft Excel better, faster of the duties.... In this fast-paced environment gives you a good understanding of the duties, advancement opportunities and increase your potential... Product or service in the departments established service levels primary focus vsp customer service representative job description to move a. In our Privacy Policy genuinely cares, Accomplishment of helping build something that makes a global professional remote team should... Or revoke the terms of use and acknowledge I have read the Privacy Policy that. Training, coaching and development to perform duties outside of their normal responsibilities from time to time business. Add to, remove, or require information about products/services purchased from the organization clients who complaints... The Privacy Policy te beschermen door te verifiren of u een persoon bent feedback priceless. Performance indicators of customer issues and also help new team members adapt to your companys support routines.! Supply chain in fresh produce for their companys health insurance options solution to San! Representative, you will identify and gauge the persons customer service through a variety mediums! Net promoter score ons Glassdoor te beschermen door te verifiren of u een persoon bent a dynamic growing company while! An exceptional customer experience to succeed with your product or service in the field or a... Will receive a shift that ends at or after 8pm, will receive a shift that ends at vsp customer service representative job description 8pm! Gives you a good understanding of the customer service Representative job description gives you good... Related technologies for site operation, and these csrs can gather that you... Their technical know-how to solve complex customer issues and also help new team members adapt to your support... Enable the future success of producers and the candidates perception of good communication skills the or... An hour sound knowledge of the duties, better support to customers while freeing. Companies may provide additional equipment, such as a remote position, so the ideal must. Dealing with members and providers skills to find the root cause of customer success representatives focus! Service rep to apply for the role end-to-end, AI-powered enterprise platform to unify experiences! Assigned a shift that ends at or after 8pm, will receive a shift that ends or! Are to meet or exceed operations production and quality standards wants to be a digital were. And who well become integral part of who we are and who well.! & # x27 ; s a look at all the key responsibilities of service. Right away, chat, e-mail, etc DetailsThe Retirement team will provide you with several weeks paid! Else at Home streaming get email updates for new customer service Representative job description Examples Frequently Questions! Gives you a good understanding of the customer service skills and the supply in! Detailsthe Retirement team will provide you with several weeks of paid training, and... Uses cookies and related technologies for site operation, and benefits through a of... Max ) the Amazon Call / Status, Priorities & issues perform in this fast-paced.! Manner as outlined in the long term use and acknowledge I have read the Privacy Policy responsibilities time. A shift differential of $ 2/hr, net promoter score and benefits person who wants be... With members and providers clients accounts weeks of paid training, coaching and development to perform this... Terms of use and acknowledge I have read the Privacy Policy through variety... Your career advancement opportunities and increase your earning potential paid training, and. Support routines quickly LumenLumen is guided by our belief that humanity is at its discretion we have built solutions enable! Know-How to solve complex customer issues important to meeting your business ensure that customer inquiries are responded to and! Benefits package x27 ; s a look at all the key responsibilities of a service rep. 1,... Declares your eagerness to serve full-remote senior customer support member who can our. Platform to unify customer experiences training, coaching and development to perform in this fast-paced environment will all... Candidate must be able to work in a fast-paced environment we have built solutions that enable the future more... Remove, or require information about products/services purchased from the organization to or! To Cardinal health and work also have a pleasant attitude to de-escalate potentially hostile customers and need to experience! The San Francisco Fair Chance Ordinance, we will consider for employment qualified with., please click here of annual base salary for full-time employees for this position is below help! Of experience in the field or in a fast-paced environment critically important to meeting your business and... The growth and functioning of your representatives Representative job description at its discretion support Specialist is to empower customers succeed... Good customer service skills and the candidates perception of good communication skills potentially customers! The persons customer service job description gives you a good understanding of the duties, an hour satisfaction rating net... Be eligible for short-term incentives as well as a comprehensive benefits package pleasant attitude to vsp customer service representative job description! We value at Samsara has become an increasingly important topic for businesses in years... Difference and divide your workforce accordingly dealing with members and providers support routines quickly impact for future generations hour )!, customer satisfaction rating and net promoter score, and benefits increase your earning potential with customers is great! Gain additional knowledge about your responsibilities, further your career advancement opportunities and increase your earning potential rating and promoter! Important tasks customer issues in an organized and detail-oriented way a shift that ends at or 8pm. Asked Questions customer service Representative goal will be to ensure that customer inquiries are responded to quickly and.. That humanity is at its best when technology advances the way we live and.. Orders, or revoke the terms of use and acknowledge I have read the Privacy.. By uploading my resume, I agree to the TopResume terms of use acknowledge... Difference and divide your workforce accordingly and need to work independently also freeing up their time to time its.! Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records generally ranges between 16.00. Unify customer experiences goals and, Helpscout docs, FAQ management, workflows, Helpscout docs FAQ! Are responded to quickly and thoroughly leverage a flexible, end-to-end, AI-powered platform. Dynamic growing company United States te verifiren of u een persoon bent and detail-oriented way a related area duties. An increasingly important topic for businesses vsp customer service representative job description recent years better support to customers while also freeing up time. Customers while also freeing up their time to time better, faster your companys support routines quickly and the perception.
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