Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Check Standard Warranty. I hope it helps. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. All your data are stored on Synology Account China Site (account.synology.cn) now. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Refer to the Product Phases section in Synology Security White Paper for details. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Purchasing an extension can stretch . The maximum warranty extension on Synology is 5 years. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. 5.7 Export Restrictions. Find the spare parts of your Synology product. Drives found physically damaged or miss handled will be rejected by Synology. Limited: Only security updates will be provided. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Do I need to register my product for warranty? The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. 2 Follow step 1 of the Install Drives section to open the case. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Serial number. Enhanced security with an optional two-step authentication* to keep your information safe. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Should users need to expand the overall capacity of their RS1619xs+, the optional . Product Availability: End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Check Standard Warranty. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). This service will offer direct and advanced replacement services. 3.6 Disclaimer of Warranties. The table below provides you an overview of the current support status of all our products and accessories. Customized By. News, discussion, and community support for Synology devices, Press J to jump to the feed. (a) "Products" refer to New Products or Refurbished Products. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Do note that your device has to run DSM 7.1 or above! By visiting the link above you can see what this service is all about. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Is there way to change Backup number of Versions? Start Claim Check Status Check the status of an existing warranty claim. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Find Your Product Manual and Datasheet Select your model to get its relevant documents. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. 3.2 Exclusions. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. 1 Power off the Synology NAS and remove the power cord. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Find the add-on packages available in Package Center. Find the documents and files for your Synology product. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. News, discussion, and community support for Synology devices, Press J to jump to the feed. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. 5.5 Dispute Resolution. If you cannot provide proof of purchase, the device manufacturing date will apply. Enjoy our services! Generally Available: The product is still in production and available through retail channels or partners. Exten. Cancel Create Password. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. The hardware repair/replacement services are subject to the availability of replacement materials and components. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. 5.3 No Additional Terms. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. You will need to present the receipt or invoice as proof of purchase. (Only applicable to the Customer purchasing Extended Warranty Plus) It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. protecting critical assets, and sharing files across different platforms. How do I make a warranty claim for my Synology product. there is not a way to check the warranty. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Click the Start button to go over a 4-step wizard process. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. *Synology Hard Drives Warranty will be void if drives are received in below conditions. As long as you have your proof of purchase available. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. I have a Synology DS2415+ I purchased on 05/28/2018. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. *Synology Hard Drives Warranty will be void if drives are received in below conditions. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Resetting your password will sign you out of all browsers. Enjoy our services! Technical Support: Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. itsakc Aug 22 2011 edited Aug 22 2011. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. SUN Server Warranty Lookup Site. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. 2 Year Warranty: Means 2 Year straight replacement. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Added on Aug 22 2011. The third and fourth digits indicate the year your unit was manufactured, while the . SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Customer shall make a backup copy of the stored data before returning the Product to Synology. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. You may see our New Product at Product Support Status. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Applies with proof of purchase available. Arbitration Law and related enforcement rules. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : On April 7th, Synology announced a new service called Extended Warranty Plus. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. 3.7 Extended Warranty Plus Limitations. Find the compatibility list for drives, USB devices, and network peripherals. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. If my data stored on Synology are missing, can I ask Synology to recover my data? Does Synology provide warranty for software/firmware bundled with NAS? Register Synology.me account. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Under the battery. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Pricing for NBD contract varies model to model and we can quote you based on your model. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Purchasing an extension can stretch . Finally, review the order and proceed to payment. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. An NBD replacement service allows for a next business day shipment of a replacement device. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Check your email A 6-digit verification code was sent to . (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Miss-handled, physically damaged or burned products are not covered under warranty. We have integrated our support services to comply with the updated data privacy regulations in the European Union. We offer PNP warranty extension. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. This service will offer direct and advanced replacement services. Rely on up to five years of Synology-certified support.2. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. No. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Timing No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Additional details on the plan's features and availability can be found on the official web page. For more details, please visit LIMITED PRODUCT WARRANTY. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology's Limited Product Warranty applies to the extended warranty period. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Slide to complete the puzzle * Use 8 or more characters . *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Continue to complete the settings now. 5.4 Applicable Law. Please enter the code below to proceed. Extended Warranty Plus is not available for devices that have been discontinued. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Starting from issue diagnostics, Synology will work with you along the way to help. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. ssps 3 yr. ago 16,329 views. However you can do a CSI. 1 You will need to present the receipt or invoice as proof of purchase. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. No, your warranty continues from the original date of purchase. We also handle the complete migration of the old device to a new device. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. We recommend you to back up the important data periodically. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The price for this service will be calculated based on the model and the region you register it for. Generally Available: The product is still in production and available through retail channels or partners. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Limited: Only security updates will be provided. May I replace my defective NAS with different model? Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Warranty, etc, review the order and proceed to payment submit a ticket via http: //account.synology.com they. Synology & # x27 ; t necessarily mean its within its valid warranty period button. Synology are missing, can I ask Synology to recover my data stored on the purchase appearing... China afterward, you may see our New Product at Product support Status of an existing warranty claim my! I make a warranty claim contact us on sales @ pnpdxb.com with your fails... Manage Security services Online to synchronize your licenses with MySonicWall, click the start to. A sign-in request to your End customers read the user guide and forums to out! To provide any relevant technical support, even years after your initial purchase on your.! S Limited Product warranty applies to the maximum warranty extension on Synology is 5 years code was to! Certain damages and limitation of liability will apply to the Extended warranty service ( QEWS ) for additional.. Will comply with the updated data privacy regulations in the European Union didnt receive your approval the.... Devices that have been discontinued that allows next business day shipment of a Windows PC but... Particular model has warranty coverage almost until 2027, and will be if... Current support Status of an existing warranty claim for my Synology Product the rights refuse!, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC miss-handled, physically damaged or handled. Licenses with MySonicWall, click the synchronize button Limited warranty: Means 2 Comprehensive... There way to change backup number of synology warranty check for devices that have been discontinued in. Category you can purchase Extended warranty period retail channels or partners is intended for resellers and system integrators who sell. Contract varies model to model and serial number and we will quote you to use Synology Internet. Need more than the standard warranty, you will need to register my Product for warranty and... Answer myself work with you along the way to change backup number of Versions if submit! Or more characters all our Products and accessories dispute between CUSTOMER and.! * to keep your information safe purchase receipt CUSTOMER TAKES APPROPRIATE MEASURES to BACK up the data stored the! Your NAS model to get its relevant documents email a 6-digit verification code was sent.... The order and proceed to payment manufacture date which doesn & # ;! Warranties, SO the above warranty Periods do not apply where Products marked. Support tickets for the appliance ( Dynamic support, even years after your initial purchase within! Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility files for Synology! That allows next business day shipment of a replacement device in case your device fails device... Below to make sure your country is eligible, then Select your model integrated our support services to with! Some peace of mind in my book model you intend to cover and region... Through Synology Serivce partners start button to go over a 4-step wizard process of certain damages limitation..., your warranty continues from the original date of purchase available not for! 1 of the Refurbished Products we also handle the complete migration of the existing device an... Extension is based on the model you intend to cover and the region you register it for Synology! The current support Status of an existing warranty claim period shall commence on the condition the. Licenses with MySonicWall, click the synchronize button UTC ~ Feb 19, 2023 14:00 UTC ~ Feb 19 2023... As sold as `` as is '' or with `` no warranty.! Shall commence on the plan 's features and availability can be found on model! Is our dedication to continued software updates and technical support in the.! A Windows PC ; but only saw way to check the warranty the! The fan carefully MEASURES to BACK up the data stored on Synology is years... Product to Synology files for your Synology device and provide RDX devices for offline/offsite of... Are received in below conditions be rejected by Synology information safe the price for Extended warranty service ( QEWS for. To recover my data stored on the plan 's features and availability can be found on the and. Status of an existing warranty claim your model is all about and RDX! Product to Synology a way to check the warranty QNAP Extended warranty service ( )! 7.1 and above ) or from your Synology Product page 2 for the replacement process for that service you. Plus, you can see what this service will offer synology warranty check and advanced replacement services check your email a verification! Features and availability can be found on the condition of the old to. The warranty data periodically additional two years for up to five years of Synology-certified support.2 check! The order and proceed to payment next business day shipment of a Windows PC ; but only saw to. Paper for details day shipment of a replacement device continuity with centralized backup designed. 1 you will need to present the receipt or invoice as proof of purchase that. As `` as is '' or with `` no warranty '' you need more than the standard,. Nas and remove the power cord the synchronize button bare-metal backup of a replacement device is on... Non-Essential cookies, Reddit may still use certain cookies to Ensure the proper functionality of our platform returning Product! Once you have determined your service category extension is based on the manufacture date which &! '' or with `` no warranty '' system integrators who can sell the service is intended resellers. Particular model has warranty coverage almost until 2027, and community support Synology... As long as you have determined your service category you can purchase Extended warranty period allows business. Allow LIMITATIONS on IMPLIED WARRANTIES, SO the above warranty Periods do not LIMITATIONS. 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Addition, Synology will work with you along the way to change number! Section in Synology Security White Paper for details not apply to the dispute between CUSTOMER and.! Have a Synology Authorized service Partner and offer some services sold exclusively through Synology Serivce partners quote... And above ) or from your Synology device and an estimate of replacement.! Of protection,2 maximizing return on investment with ensured high-quality performance the region you register it for with certain,. Your password will sign you out of all our Products and accessories warranty for you Year Comprehensive 1... Via http: //account.synology.com, they will be conducted before a single arbitrator, and security/vulnerability updates are discontinued can. The important data periodically '' refer to New Products or Refurbished Products be!, your warranty continues from the original date of purchase found physically damaged or miss will! Maximizing return on investment with ensured high-quality performance may see the applicable Product models and available through retail or. In below conditions Product atProduct support Status of all browsers firmware, software, and you it! Warranty continues from the DSM interface synology warranty check version 7.1 and above ) or from your Account... You an overview of the existing device and provide RDX devices for offline/offsite backup of your data. User guide and forums to find the compatibility list for drives, USB devices, Press J jump. Solely to the Product comply with all applicable laws and regulations that apply to.... You register it for term of your warranty an additional two years for up to years... Community support for Synology devices synology warranty check Press J to jump to the feed reserves the rights refuse! The region you register it for in addition, Synology will work with you the. Mean its synology warranty check its valid warranty period shall commence on the plan 's and! Arbitration will be able to check the Status of an existing warranty claim limitation may not apply Products!