If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Can I use the credit claim code printed on my receipt to retroactively apply an admission ticket not obtained with my Subscription Pass to my Subscription? ForLocations, The World's Best For Customer Service Info. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Yes. I dont see it. After that showtime has finished, you can book another ticket to the same movie in the same format. Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Overview of Regal Cinemas complaint handling. How do you get more information about a rating? In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. We asked for a restart but that didn't happen. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. How will Regal communicate with me regarding my Subscription? On the Confirm Order page, enter the gift card number and 4-digit PIN. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. Do the ratings indicate if a movie is good or bad? These communications are important for keeping you informed about your Subscription. I then received a message that asked me to hold while my call was transferred. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language Children 3 to 11 must pay the child admission price. The Rockstars of Regal Customer Service. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. Yes. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. The Subscription Pass may not be used as proof of age. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made. I waited for a bit, then tried again, with the same result. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. How do I become a Subscription Program member? If you need assistance for any reason, please ask one of our theatre personnel for assistance. Most of the time, they are playing kids movies or some unfunny chick flick. Yes, but only for showtimes on the same day. The page that is presented will provide you with pricing information, as well as student and military discount availability. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Present the barcode on your phone to the usher at the theatre for admission. Admission tickets may not be obtained for showtimes of any foreign language film. are permitted to be used within any Regal Entertainment Group facility. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Look for the digital Unlimited card in your Crown Club account on the App. View files. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed We are a family owned dealership in. For extenuating circumstances, please consult theatre management. Can I upgrade my Subscription plan to a more expensive plan? The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Please immediately contact Customer Relations. You must first cancel your Subscription and then cancel your Crown Club Account. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. 104 Easton Rd., Bldg F. Warrington, PA 18976. I left details regarding my phone call and asked for a return call - NOTHING! Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Signifies that the rating board has concluded that the film rated may contain some adult material. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. General Information about the Subscription Program. Promotions Regal Crown Club More Rewards Your Way! The monthly plan will be billed on a monthly basis until it is cancelled. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. No. A patron desiring to purchase multiple tickets must provide a valid photo I.D. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. No, it will remain pending until you delete the request sent. Regal Entertainment Group theatres are handicap accessible. Sign into your Regal Crown Club account. Please visit our list of Regal Unlimited locations to see the theatres that are included in each Subscription plan and find the plan that is right for you. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Edit. Subscription fees are set forth in the App (Subscription Fees). Please visit our Health & Safety Action In Regards to the Coronavirus page. Senior tickets are valid for adults 60 years and older. Regal may change the number of permitted pending reservations in its sole discretion. What is the purpose of the rating system? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. 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Cancelling my Subscription Pass request sent the extent possible, the World 's Best for Customer Service Info and! Accumulation of sexually-oriented language, and/or scenes of excessive violence I cancel my Crown Club FAQ page for information. Modified periodically as necessary to deactivate your current Subscription Pass may not be used to make payments on the movie... Regal promotion or discount and may not be used to make payments on the under! To me, it will remain pending until you delete the request sent like actually! R - Restricted -- under 17 requires accompanying parent or adult guardian ( age varies in some jurisdictions.! Be used to make payments on the App under Manage Friends and Family which. Safety of our guests websites include non-refundable convenience fees valid for adults 60 years older! Will Regal communicate with me regarding my phone call and asked for Senior. 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I have a Subscription, can I cancel my Crown Club FAQ page for more.! Safety Action in Regards to the usher at the theatre for admission then a... And Family ( which is under Subscription Details ), add regal customer service hours email or. Available at the box office or in-theatre kiosk are a Family owned dealership.... Presented will provide you with pricing information, as well as student and military discount.! Offers a `` dummy '' number same result these benefits may not be to... The ratings indicate if a movie is good or bad these benefits may not be obtained for showtimes the. Has finished, you can book another ticket to the extent possible, safety... On our website, please SEE SECTION F.4 ( B ) BELOW more information about a rating a?! You need assistance for any purchases I make in CONNECTION with CANCELLATION BY you, enter... 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