We decided were going to spend that extra money and take advantage of everything they have to offer! Yes, the service all around the resort is great. Our family has been coming to moon palace for 5 years now and we will be back for many more years. Its really easy to travel between the resorts. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. There is a map online of which trolley can take you where. Thanks for your AWESOME review ! Lastly when you odered room service for breakfast was it timely or a long wait. Every thing i read on your post was dead on. You can order drinks and food while you enjoy a few rounds of bowling. All beach resorts should follow this example! Some of the hotel rooms have a pool directly in front of the patio. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. and well make sure to visit you again soon. I would suggest you speak to Palace Resorts about Diamond Status. Extremely friendly and connected with the audience. deep tissue massage is not). The interactive games are very cool. There are no annoying towel cards required. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Then they ask if anyone has a food allergy. The beds, pillow and linen are very comfortable. We tipped at the a la carte restaurants. It did offer more so we feel the difference in price is worth it. Can you recommend some idea of what a family can do in the area until 5pm? This is the Diamond Elite Pool. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. The grand will be hosting many music festivals. The grand has something similar for kids but its a larger play area so I think youd be happy with it. And I would bring a smaller packable stroller, in case you want to take the shuttle around. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Your review was amazing! Hi Patricia! Water slide at the Sunrise resort. We are going in January 2019, have been going since 2001. This is one of the only areas we found that is not all-inclusive. It was nice seeing a formal system around food allergies. Hi anyone booking should check what events are going on. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. So youll be able to leave your 5 year old, but not your 3 year old. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We are just trying to figure out how much to bring in US dollars, with tips included. We still had plenty to do at the resort even though the big slides werent open yet. Allergies are a big concern for us. This is the seafood fettuccine with black ink pasta. How was the wifi at the grand? We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! This is an exclusive section of the Moon Palace Resort. And, no we didnt swim with the dolphins. This area is out by the pools. You sign them in, and they have space to play but its not really supervised. Do you recall which swim up building is closest to the lobby? Thank you for this review. Are there activities for that age? We have teenagers, so no adult-only pool time. The pasta bar and tepanyaki bar are also made to order by a chef. with our boys! Thanks for taking the time!! Can you help us with the costs.? Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Had a fabulous time and could have stayed longer. Thank you Mitchel. Theres no charge to leave your kids who are 4 and above at the kids club. If you plan to take a day trip, consider visiting at Xel-Ha. These seafood mini-tacos were incredible. One night, Connor wanted chicken nuggets. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Plus the extra $4634 for the 2 singles in studios. Thanks for the thoroughness of this. My son will definitely like that. Enjoy! We did not spend a lot of time at the beach. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Im glad that youve found the review helpful. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. The brand of the water bottle is Epura. Im not sure if theres an additional charge for these rooms, but I would assume so. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. How much was the cost of everything that wasnt included? Should you add Sayulita to your travel short list? See photo above as evidence. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. . Learn how your comment data is processed. Delicious. Would definitely return to the Grand again in the future, but will never buy a membership. When we book all-inclusive vacations we want to make sure the resort is family friendly. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. It was very helpful! Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Thanks Our family is having a reunion in Dec. We booked through Interval International. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Hi, This 3-level jungle gym was such a big hit with our boys. Its extremely thorough & makes an upcoming trip very exciting!! My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. Hi, thank you for your review. Hi! Save time after the massage to use their amazing whirlpool or relaxation rooms. The restaurants offer a variety of wines from around the world. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Thanks, Mitchel. We stayed and watched in awe His name was Gabino Martinez. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. . He was absolutely wonderful every single day, at every single hour. The Los Tacos pool is quiet, cool, and refreshing. AMAZING RESORT. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. We spent most of our time at this pool, which is located near the beach. For your review it was fantastic!!! Anyone know how many slides are available for toddlers? Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Thank you!! just one question, does the grand have an elevator? Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. more. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS They can also explore the sister resorts too. Just looking at all your pictures of the amazing food. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. We could eat this all day long. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Yes there was seaweed on the beach. We just walked up to the restaurants and were seated instantly. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. They will also like the shows in the evenings. This was the only decent photo of him after 10+ attempts on the lazy river. Totally wonderful. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. 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