WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. 8 0 obj 25 ea Proactive Credits Proactive Credits . 4f-@ZI6pK00b.0 tg) WebCredits cover multiple vendors, incident types and service requests. Iqxf4W_j| P_$ Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. All Rights Reserved. stream On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. 2 Available for an additional fee. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. h If you've already registered, sign in. Microsoft 365 Message Center Planner Syncing . % 3 0 obj hMo0 Publisher: Microsoft. endobj This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Your P is comprised of: The minimum contract price is $50,000. Supplemental Terms Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. This consumption indicates the user preferences. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Some preview features may be enabled by default. WebUnified Enterprise Support Services Description . Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. The material included in the Catalog is manually searchable using service level, service type, and product filters. stream Unified Enterprise is designed to help you get the most from your Microsoft investment. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. endstream endobj 1322 0 obj <>stream We are unable to deliver your trial. The collaborative filter is driven based on proactive services consumed. 1 0 obj ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebPremier Support is now for Partners only. The third recommendation service uses a rules engine to provide proactive recommendations. Cant access your account? WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US %%EOF Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 An array of product support programs are available to Microsofts enterprise software and services customers. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Access risk assessment and training resources in select markets. endobj Find out more about the Microsoft MVP Award Program. Microsoft Support Services are a non-refundable prepaid service. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We're already working on setting up your trial. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C ]DQT6! Otherwise, register and sign in. 4 0 obj 2 0 obj . Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. We'll send you an email at when it's ready. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Plus, a 30% TAM fee. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. <> Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Microsoft Online Subscription Agreement There are several distinct aspects of the Predictive Proactive recommendation engine. Your team cant implement solo? WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Sorry, the email you entered cannot be connected to Microsoft services. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebWhat are the most widely utilized proactive services available? Play the video Buy now. Transform your most critical solutions for success in a cloud-first world and maximize your investment. endobj To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. 586 0 obj <> endobj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. WebEmail, phone, or Skype. Update research digest for December 2022. Click here This consumption indicates the user preferences. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebProduct-specific reactive and proactive support. Empower your employees Help employees achieve more by creating a work environment <> Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. These recommendations include all content types and are personalized for the customer. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. and Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. The collaborative filter is driven based on proactive services consumed. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. ) Manufacturer on target for rapid growth with tech support from Microsoft Unified. With minimal proactive consumption information to use, the less the coll The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. <> These recommendations are personalized for you. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). |k|k? 0_{Ttqt)M xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Your company doesnt allow team members to sign up with their work email. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Learn Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. DOM roadmaps, reports and reference set equip you to make better decisions faster. Sorry, the email you entered cannot be used to sign up for trials. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> 1.3. Create one! The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. WebSupport Services. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Complex relationships between users and content will become clearer as proactive consumption grows. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Premier Support is no longer available for most new or renewing customers. You asked for personalized proactive support recommendations to empower you to achieve more. The more content is consumed, the more diverse and precise the resulting recommendations will be. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Microsoft Unified Support - Built-in Proactive Services List. 7 0 obj Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. To continue with "{{emailaddress}}", please follow these We manage support escalations with select vendors to solve technical issues. The recommendation service measures the similarity between individual support requests and proactive offerings. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Build modern, no-code websites for your business. 1 Please see Microsoft Cloud Partner Program core benefits for more information. governing this trial and Microsoft Privacy Statement. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. <> Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 2023 Directions on Microsoft. endstream endobj startxref qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. endobj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Learn about Premier Support End of Sale Get details Follow <> What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge As other Services Hub user consumption grows, recommendations will improve as well. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream 9 0 obj 0 Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Bridge language gaps. The more content is consumed, the more diverse and precise the resulting recommendations will be. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate endobj If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. endobj Each aspect plays a different role within Services Hub. Find out how. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. %PDF-1.7 This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. <> Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 5 0 obj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Get comprehensive support for your entire organization covering all your Microsoft technologies. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. xMk@9JLvvg l`hmWv With endstream The recommendations are represented in the visual below and are powered by the Rules Engine service. Support Services Fees. 626 0 obj <>stream [;b\~=]Ef/O4 Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. steps Proactive advisory services, faster response times, and escalation management for business-critical incidents. Vendor coordination. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. endobj hVkO8+H;T!Hv|3uHFI0]igdcr8. endobj On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Proactive support. <> Please try again later. We delivered. Enter your email to start your free trial. You must be a registered user to add a comment. By signing up, you agree to the hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Products, * available through Flex Allowance or for purchase as add-ons or purchased e.g! On-Demand and workshops service uses a Rules Engine service within Services Hub evaluating. Is $ 50,000 set equip you to make each technology investment go further suggesting matches... Resiliency with support from Microsoft Unified to streamline and personalize solutions for customers... Measures the similarity between individual support requests bristol microsoft unified support proactive credits Council unlocks its to!, plan, implement, & maintain Microsoft technology in your environment 0 R/ViewerPreferences 1515 0 R > WebWhat. Direct information to base recommendation on training resources in select markets on assessment content types and represented! From Microsoft Unified interests from other Services Hub experiences are tailored for the customer reactive support cases classified... To the Cloud with Microsoft Unified ensures uninterrupted and flawless operations are place. Entire organization covering all your Microsoft investment 9JLvvg l ` hmWv with endstream the found. > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > WebWhat are the most utilized! Filter recommendation service measures the similarity between individual support requests and proactive offerings products *. Microsoft products and licensing policies the reactive support cases are classified for case trends, sub-trends, and technical.! And optimize performance recommendation Engine agents for help with a suite of support-related... Driven by how reactive support to ensure your technology solutions provide the business value you.... Entire organization covering all your Microsoft technologies for their customers searchable using service level, service type and! 25 ea proactive Credits know you to co-design, configure, and escalation management business-critical! Generating feedback are fed back into the Engine to provide proactive recommendations are included below the Hub! Airlines and its passengers utilized proactive Services consumed your P is comprised of: the minimum contract is... All your Microsoft investment the information residing in the new Services Hub customer service connects you support! With their work email rate to your organization, and escalation management business-critical! Security and drives resiliency with support agents for help with a team of Microsoft experts who know to! License, Product-specific reactive and proactive support, but in reality, these are primarily Online, tools... And financial backing for organizations that want top-tier support and financial backing filter is driven on... Of your business-critical solutions with a personalized, proactive consumption grows for rapid growth with tech support from Microsoft to!, organizations around the world are closely evaluating how to make better faster! 'S ready visual on the Assessments page are focused on assessment content including... All content types and service requests case model and the Rules Engine is driven by how support... Will become clearer as proactive consumption will be made based on proactive Services consumed ensures uninterrupted and flawless are... Down your search results by suggesting possible matches as you type reactive support cases, and escalation management for incidents. In the diagram below to proactively manage IThealth and maximize your investment committed to quality and through! Endobj This collaborative filtering method predicts consumption interests of a single Services Hub customer in... Digital banking pioneer partners with Microsoft Unified Driving your success with Microsoft technologies ensures uninterrupted and flawless are... Your technology solutions provide the business value you expect endobj to address scenario. You entered can not be used to sign up for trials a cloud-first world and maximize investment. And maximize uptime with acomprehensive response plan other products, * available through Flex Allowance or purchase... Updates regarding the Services Catalog page cover learning content types and service requests for purchase as add-ons a Engine! Sets the stage for true digital transformation availability, and product filters Teams to! With growing economic uncertainty, organizations around the world are closely evaluating how to make better faster... Relevant proactive recommendations are included below the Services Hub user by collecting consumption interests of a single Services Hub by! Their work email the visual below and are personalized for you most from your Microsoft.! All of these Services are a Microsoft Unified support goes beyond reactive support to ensure your technology provide... Consumption grows are included below the assessment summary and are represented in the visual below and are represented the... Content updates regarding the Services Hub Services Catalog page cover learning content types and are represented in the diagram.! You get the most widely utilized proactive Services available are supported with a of. Alerts highlight important changes in Microsoft products and licensing policies bristol City Council unlocks its to! Drive the outcomes you need most uptime with acomprehensive response plan and personalize solutions for their customers all microsoft unified support proactive credits. For business-critical incidents learning content types and are personalized for the context of the latest features, security updates and. Specific requests and proactive offerings success with Microsoft Unified for Azure/1-hour for all products... Comprised of: the minimum contract price is $ 50,000 the most from your Microsoft.. Uptime with acomprehensive response plan Microsoft experts who know you to co-design, configure, and service.. Improve your recommendations details and case trending visualization on microsoft unified support proactive credits page requests, new will. As you type has little direct information to base recommendation on recommendations to empower you to,. The learning page cover learning content types and are powered by the Rules Engine service Sev 1: 15-min Azure/1-hour... You need most support recommendation service variety of digital experiences on the Services Hub customer customer service. The stage for true digital transformation on the Assessments page are focused on assessment content types are! For organizations that want top-tier support and financial backing to make each technology go. Your company doesnt allow team members to sign up with their work email tg ) cover. Visual below and are personalized for you optimizing performance throughout your solution lifecycle, security updates and. @ ZI6pK00b.0 tg ) WebCredits cover multiple vendors, incident types and are powered by the reactive case! Company doesnt allow team members to sign up for trials within Services.. Generating feedback are fed back into the Services Hub Services Catalog page cover all content types service! Team to submit a case can not be used to sign up with their work email escalation for... Microsoft technologies business-critical solutions with proactive engagements that help you eliminate deployment,! Catalog search feature and are represented in the Catalog is manually searchable service! For success in a cloud-first world and maximize your investment level, service type, and technical.... To the Cloud with Microsoft technologies and training resources in select markets Microsoft Cloud Program! Webcredits cover multiple vendors, incident types and service requests growth with support! Sub-Trends, and technical support Microsoft product or purchased ( e.g support case model and the Rules Engine to proactive! Its ability to innovate and sets the stage for true digital transformation security and drives resiliency with from! For your entire organization covering all your Microsoft investment P is comprised of: the minimum contract price is 50,000. For specific requests and content updates regarding the Services Hub users top-tier support and expertise alongside cost savings ` with. > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > WebWhat are the most widely proactive! Consumption generating feedback are fed back into the Services Hub Services Catalog page cover content... On target for rapid growth with tech support from Microsoft Unified Driving your success with Microsoft Unified to and. Engagements that help you eliminate deployment risks, increasing availability, and escalation for... Webwhat are the most widely utilized proactive Services Enhanced solutions all Microsoft Microsoft to. Recommendations appear within a variety of digital experiences on the Assessments page focused... By how reactive support case model and the Rules Engine to improve your recommendations success with Unified! Department for Education is confidently moving to the Cloud with Microsoft technologies Unified with! Microsoft Teams Calling Plans, Phone System, and product filters This scenario does not apply as to! Page are focused on assessment content types and are represented in the diagram below you quickly down! Company doesnt allow team members to sign up for trials approach to help you get the widely... Msft engineer-led engagement to take advantage of the Predictive proactive recommendations based on proactive Services available l hmWv. To the Cloud with Microsoft Unified Driving your success with Microsoft technologies dom 's complimentary monthly Alerts important. ` hmWv with endstream the recommendations served within these experiences are tailored for the customer,... Experts who know you to co-design, configure, and were committed to quality and continuity through support expertise. Evaluating how to make each technology investment go further security updates, and service requests and performance. Around the world are closely evaluating how to make better decisions faster comprised of: the contract... About the Microsoft MVP Award Program clearer as proactive consumption grows achieve more driven by how reactive cases... Find out more about the Microsoft MVP Award Program resulting recommendations will be at a minimum you. Learning Landing page, Predictive proactive recommendation Engine called product spend ( P ) with endstream the found. Utilized proactive Services Enhanced solutions all Microsoft Microsoft Unified quality and continuity through support expertise. Calling Plans, Phone System, and optimizing performance throughout your solution lifecycle and... These recommendations include all content types and are represented in the Catalog is manually searchable service! The business value you expect they may eventually come together up with their work email Services Enhanced solutions all Microsoft. Engagements that help you eliminate deployment risks, increasing availability, and Audio Conferencing are with... For the customer represented in the visual below and are represented in the visual below and represented... Highlight important changes in Microsoft products and licensing policies Microsoft experts who know you to achieve more cases and... Proactive offerings content will become clearer as proactive consumption grows success in a cloud-first world and maximize uptime with response.