The airport environment is complex and has become even more challenging due to @ Participants on the call represent the four largest companies in the North American concessions industries, but they all have a stake in the health of smaller, Airport Concessions Disadvantaged Business Enterprise-certified companies. The list below highlights the key legal issues that need to be considered in relation to Airport Concessions (assuming single site airport project), covering both due diligence issues regarding the host countrys laws, as well as commercial and regulatory considerations. In addition to the traditional duty free mix of liquor, tobacco, confectionery and fragrances/cosmetics, we place a tremendous emphasis on fashion and luxury. While unprecedented, disruptive, and at times, overwhelming, the year demonstrated that with drive, leadership, and ingenuity, Hudson can overcome almost any constraints or challenges. 0.31% Mexico. Herman J. Russell's commitment to excellence will forever guide us as we continue to build upon his legacy. Absorbing this information and combining it with decades of airport concessions management experience, Unisons team at OHare implemented airport-wide safety measures in each concession location, immediately composed action plans in each Unison function from operations to marketing, to the financial administration to general management. 5 0 obj From aesthetics and traffic flow to environmental sustainability in mind, we consider every detail to ensure that not only the service and experience is exceptional, but that the space is especially welcoming. Kurtz regularly gives speeches and appears on TV and radio shows to discuss Maryland politics. Airports would also have to establish supply lines for products that they have not procured in the past. 5VN[' S_XI@85(`S#$z333y#L{V]s+3x[wS^BPi[~m]cx"jsu! As a result of the partnership, IND installed ten large-scale murals created by local artists on the concessions barricade walls in Concourses A and B. Mashgin machines are four times faster than regular self-checkout units, encouraging more sales and customer visits. It generated sales of 3.7 billion and profit of about 454 million, more than 182 million passengers in 2019 used airports around the world in which Fraport has at least a 50 percent stake and it welcomed more than 70.5 million Airports should carefully consider how they structure deals and their business modelsto ensure more flexibility to respond to potential future shocks. (Adobe) %-?&mDHZf5=C6uo}X[{ Questions of authority, standing and fairness at issue. There are a few limitations, however, that make this a less than optimal solution. She made herself accessible to the General Managers and has rallied behind them with rewards, recognition and a listening ear to keep them going when the Airport was empty and employees were scarce. ATL Strong was developed by the City of Atlanta to promote public health, safety, and resilience during the pandemic. Ricky Smith, the executive director of the Maryland Aviation Administration, said the state is confident that the month-to-month lease for Fraport wont adversely impact the retail and hospitality tenants at the airport. The I AM TPA Concessions Recognition Program is intended to applaud, recognize and encourage concessions employees who showcase Tampa International Airports service values and exceed customer expectations. A MAG, as currently developed, is unsustainable in anything but relatively normal times. Our in-house design team focuses on creating fresh, inviting new looks with great functionality. She has worked tirelessly with the internal Airport team to provide meaningful passenger information to partners. WebThe airports concessions are mostly awarded through an RFP (Request for Proposal) process. Get Food Managements annual list of the 50 largest contract management foodservice companies, including the latest news on companies including Compass, Mori is a third-generation leader of her family business, Concessions International, which was started 40+ years ago by her grandfather. WebAirport Concessions Inc. Airport Concessions, Inc was founded in 1986. Nine candidates showed up. The Airport provided clear yet fair requirements, including a successful opening on September 15, 2020, for the Parking Garage, Terminal, and Concourse A-west outlets; and October 27, 2020, for stores on Concourse B-west. The concessions bid is one of the largest opportunities available to private companies at Kansas City International Airport, the citys largest ever infrastructure project. We advise airports in designing the contracts for master concessionaire, developer, and hybrid concession models as well as contractual agreements in the rental car arena.We work Crystal continued to reassure the passenger she would make her flight, but also offered to personally drive her home in the event the customer was unable to reconnect with her family. WebThe ARN show features the largest gathering of airport decision makers and concession executives at any conference throughout the year. It may be necessary for an airport to close concession locations as they may close portions of the airport to reduce their operating costs. CI navigates this industry with the goal to make deals and form partnerships that are financially successful, good for the people involved, and that benefit the community. When passenger traffic does come back, airports should rethink how their concession contracts work. Proposed legislation seeks to enshrine abortion rights in the states constitution, but it must first be approved in the 2024 election. We adhere to the same values today as our father stood for: Integrity, Respect and Hard Work. } nqls_\aetw}&? Since the beginning of the pandemic, the IAA has prioritized the health and safety of the public and employees, including developing the IND Cares campaign to promote social distancing and mask-wearing in the terminal. COVID-19 has sent shockwaves throughout the world. Her laughter, kindness and thoughtful tokens to others showed her strength and heroic abilities. Nonpartisan. Davis wondered whether Fraports short-timer status at BWI would impact companies that lease retail and restaurant space at the airport. Since the very beginning of the pandemic, Kate has been intentional about making sure every frontline employee sees her gratitude and her smile. As a result, airports may wish to consider going a step further. WebThis robust industrial partnership between GIL, the flagship company of the GMR Group and Groupe ADP, a leading international airport operator, aims to create the largest and most responsible airports alliance globally with a key focus on setting up highest industry standards in terms of sustainability, passenger experience, operations, While this methodology is feasible, it does not get to the actual number of passengers who see a concession location. $188.27. Airports 100% owned and operated: Aena operates 46 airports and two heliports in Spain including Adolfo Surez Madrid In response, we set a course for a new, collaborative and pragmatic approach to operating and serving guests, with a focus on making everyone safe, comfortable, and calm. That will, in turn, harm the concession program. Our $22 million Airport Improvements Project Airport includes airport infrastructure expansion, personnel training, new services, equipment upgrade and many other improvements. Approximately 80 percent of the airports that we Our bread-and-butter is serving airport passengers with exceptional local, regional and national concepts. A by-location per passenger MAG may be too complicated for widespread implementation at this point. Italy. Our airport locations include: JFK, Boston Logan, Dulles, BWI Airport (Baltimore, MD) and our newest location - George Bush Intercontinental Airport (IAH). It's portfolio of companies spans four continents with activities at 31 airports worldwide. When someone made a mistake or forgot to do a task, she used the opportunity as a teaching moment with grace, which in turn motivates people to meet her expectations. "Herman and I were born within a month of each other, and within three miles of each other, but the two worlds could not have been more different. Crews is always looking for friendly faces to provide great service to our customers. At Smashburger, we take pride in our people! The current decline dwarfs those of the recent past, as enplanement levels have dropped by upwards of 90%. Alliance is one of several the campus dining program has with area vendors. Grupo Aeroportuario del Pacfico. @ The competitive landscape may beby necessityaltered. This and a list of 22 companies driving tech innovation in the food industry are some of the tech-related developments you may have missed recently. @ rm{q0\2N[gFhtdwoAa|k}:4%@}2xiP=O ~{Ot@ Bb i9|{OhK^)f'&, f2b$RzF:1htHU 4 v`I1h72L|X-48?4()IeGk+~EReHIx&_vHHHzHHHIjAI@ These benefit packages may make the cost of employment significantly higher than the all-in employment costs for most concession operators. First championed by Martin Moodieone of the stalwarts of the concession industrythis model has airports, retailers, and suppliers cooperate in developing concession operations. WebVINCI operates in over 100 countries worldwide and has a strong reputation for delivering high-quality projects for clients in the public and private sectors. Master ConcessionAir is a family and minority-owned hospitality company that successfully operates airport concessions and retail businesses. Nor do we know whether travel habitswill change permanently because of new practices learned during lockdowns. The Locals original letter highlighted Host International, Inc., the largest concessionaire in North America. Having been hit particularly hard, airports are searching for answers to problems on a scale that simply wasnt imaginable six months ago. : OSHA, SBA, Illinois Restaurant Assoc., industry leaders ACI and AMAC. There are means of counting passengers who pass a concession location, but few airports have installed such technology. @ $9.51 B. Thisfederal funding will be put togooduse in Maryland to improve passengersexperience and convenience at BWI.. Competitive Pay Without this expertise, the concession will almost certainly fail to operate at an optimum level. We work very closely with our subtenants on contract modifications, and I think theyre pretty confident in the administration, he said. Alan has over two decades of experience in commercial/concession management, facility planning, financial analysis, and government procurement. Owner: BERNARD M. ELSNER. This means that every time you visit this website you will need to enable or disable cookies again. With more than 300 food and beverage locations inside North Americas busiest airport, Hartsfield-Jackson Atlanta International Airport (ATL) sought to encourage travelers to return to the skies with three campaigns: ATL Strong: Safe, Clean and Ready, Yes, We are Open, and the inaugural ATL Skypointe Restaurant Week. Airports would have to offer benefit packages to these employees in line with those provided to other employees of the airport. Its clear that fixed MAGs are unable to provide the flexibility necessary to deal with severe occurrences. Crews has been an innovator of the Hospitality Experience since our humble beginnings in 1972. Since the very beginning of the COVID-19 pandemic, airports and their stakeholders have taken proactive steps to help ensure the health and safety of passengers and airport workers. Airports should consider alternative methodologies for managing and operating their concession programs for concessions to remain viable business options. Monthly WOW Card: Up to 100 employees per month receive a WOW card, which is a $5 voucher card that can be used on food and beverage or retail items. Crystal then remembered the passenger mentioned having a son as well and asked for his name. Send inquiries about vendor opportunities to concessionsopportunities@mspmac.org . This training is what has helped CI retain its employees. Davis asked Sean Powell, the states deputy Transportation secretary, if he could estimate how long Fraports temporary contract would be in effect. WebMaster ConcessionAir is a family and minority-owned hospitality company that successfully operates airport concessions and retail businesses. Where abatement results in shifting costs between various classes of airport tenants and users, the airport sponsor is encouraged to consult with all affected parties. And Herman, in his lifetime, overcame all of that.". WebWho We Are. She is the owner of Olle Fit, a wellness company focused on mind, body, & The single factor most tied to concession success is the footfall past the concession locations. Fraport sued the state in December, but agreed to hold the suit following pledges from state officials that the procurement process would begin anew. /Filter /FlateDecode "*>R" 3c&y53%33{kkmVffff.kenmV{fFk_ss=; 0B( WebAs the operator of Germanys largest airport, Fraport AG has extensive knowledge and many years of experience in all areas of flight and terminal operations, including ground handling. The airport human resources function is likely not ready to handle that, as the annual turnover of concession employees often approaches 150%. WebSilver Star Industries specializes in delivering exceptional store interiors, millwork, displays and retail fixtures to top retailers all over North America. If an airport operator closes a concourse or a terminal, it would need to eliminate some concession spaces from its contracts, which may render some deals no longer viable. A different methodology is required to ensure that vendors are allowed to earn a fair return on their investments, are able and willing to reinvest to improve and grow, and still provide a reasonable return to the airports. Wes Moore (D) on Wednesday pledged to include a labor peace agreement when the state next awards a contract to run the concessions operations at BWI Thurgood Marshall Airport. As a result of the COVID-19 pandemic, the primary food and beverage provider for Greenville-Spartanburg International Airport (GSP) ended operations. From menu QR codes to being able to have guests pay at the table, the technology we choose improves our efficiencies in the back of the house in an effort enhance our customer-facing experiences in this unique, fast-paced environment. Pre-COVID, the monthly awards event also included breakfast for all recipients. Our employees are the reason were regarded as one of the friendliest airports in the world, and we want them to know we appreciate them. Free Parking for Full Time However, it is unlikely that most airport operators have staff with specific expertise in concession operations and management. When you think about the work at the airport, when you think about BWI Marshall, its absolutely critical that it be an economic engine for our state and also our region, Moore said. These are operated through lease agreements between the Airport and approximately 60 different private companies. The grant will be used to support an improved passenger experience at BWI through a planned upgrade to the airports largest baggage-handling system, new terminal concessions space, improved restrooms and more. This years recipients are just some of the many examples of how the airport and concessions industry continues to work in partnership through challenging times, said ACI-NA President and CEO Kevin M. Burke. EVEN BETTER PEOPLE. ordered the Maryland Aviation Administration to go back to the drawing board, the states bidding process had been designed to favor one of the companies, that the new contract be awarded to a new company, Lawmakers push transit agenda with an equity lens, Senate committee considers constitutional amendment on abortion rights a year after measure stalled in chamber, Biden student debt relief plan met with skepticism from U.S. Supreme Court conservatives, Opinion: A safe and just Maryland requires equitable funding for all justice partners, Wind and whales: No evidence links projects to deaths, Brown pursues a more expansive scope for attorney generals office with civil rights, pattern-or-practice legislation, Moore pledges labor peace for new airport concessions contract, Moores controversial nominee for the Public Service Commission withdraws, Lierman transition team recommendations: improve customer service, boost minority business participation, Moore administration halts Hogan attempt to scale back states vehicle emissions testing, Notes: Senate Republicans release priority list, Cassilly nominates brother to Ethics Board, another glass ceiling shattered and more, Maryland House majority leader sets sights, again, on new plan for rail management in the state, As controversial concessions contract stalls, BWI chief touts airport growth, says he expects to remain on, Battered by spike in fuel costs, commuter bus operator and diesel provider face possible MTA lawsuits, Families are taking a hit as pandemic aid ends, inflation continues, Commentary: Maryland has a hunger emergency. Alternatively, different percentages could be charged for varying levels of sales or by assigning either fixed or variable rates to different product categories (e.g., one percentage for food and non-alcoholic beverage and a separate percentage for alcoholic drinks only). We must come together to help, Key component to Moores minimum wage proposal faces legislative hurdles, High costs of three-year delay complicate efforts to move forward on Pimlico, Laurel Park redevelopment. He also provided objective plans for operations of stores and restaurants that minimized disruption of service as much as possible. One of the keys, however, to the success of this model is the realization that each partner brings particular strengths, skills, and abilities. The integrity he lived every day is a great gift he gave us., Herman J. Russells commitment to excellence will forever guide us as we continue to build upon his legacy. Roxie Herbekian, president of UNITE Here Local 7, which represents about 300 food and retail workers at the airport, hailed Moores pledge. Airports Council International North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the winners of the 2021 ACI-NA Airport Concessions Awards, which celebrate the resilience of airports, concessionaires, and business partners. In our people millwork, displays and retail fixtures to top retailers all North! That, as the annual turnover of concession employees often approaches 150 % has a largest airport concessions companies... -? & mDHZf5=C6uo } X [ { Questions of authority, standing and fairness at issue theyre! Concession operations and management BWI would impact companies that lease retail and space. Stood for: Integrity, Respect and Hard work. BWI would impact companies that lease retail restaurant! 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