Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. Software Version: 3.1.1.28 Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I have had this problem since the day I received the device last summer. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Since I didn't see a thread yet, post your experiences here. You may need to first push down on the SIM card for it to pop out of it's compartment. This online tool will help you identify and resolve problems with your device. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. "We hope you're enjoying your 5G Home Internet service. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. on your Verizon Internet Gateway(ARC-XCI55AX). Software Version: 3.2.0.14 Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. WPA2 will now be the lowest Wi-Fi security setting / option available. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. To view the SKU, refer to View Device SKU. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. I have had Verizon Home 5G for about a month now. Software Version: 222146 I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. To check firmware version. Learn about set up, advanced feature use and navigation. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Every time I run a software update through the admin portal I get the error "check for new update failed." My GL.iNet router which flagged the NAT issue before shows all clear. Firmware 3.1.1.17 was installed out of the box. Software Version: 3.2.0.5 Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Please escalate. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Improving signal quality has a huge impact on your data rates. How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. There doesn't appear to be an option to update it in the web interface. Verizon 5G Internet Gateway - Support Overview. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. What's changing: There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. The gateway will automatically restart once the update is complete. Due to inactivity, your session has expired. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). From the T-Mobile Internet App, select MORE > Gateway information. Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Due to inactivity, your session has expired. Congrats, that device supports the use of external antennas! for your 5G Internet Gateway. Removed My FiOS reference in webGUI Parental Control section (not applicable). You also need to ensure that your router is plugged into LAN 2. However, many of the higher frequency bands aren't able to penetrate into buildings. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The layout and advanced router settings will see several changes. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Access the router admin page then click Status . Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to perform a signal test for your 5G Internet Gateway. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Enthusiast - Level 3. Here's how to back up and restore the current configuration for your 5G Internet Gateway. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. The router arrived with a 1.04.00.10 firmware, which doesn't have any option to update it in the UI. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile This User Guide can help you get the most out of your 5G Internet Gateway. and our This helps increase data rates, but only up to a point. Extend your session by clicking OK below. For the Spring-Contacts to meet and enable the system to recognize Wifi and Cellular Antennas, the enclosure must be fully reassembled. Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Extend your session by clicking OK below. I still cannot update to the latest version. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Due to inactivity, your session will end in approximately 2 minutes. Please sign in again to continue. Release date: 09/13/2022 This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". Up to 1 Gbps. Have a phone you love? Removed myFiOS reference as it is not applicable for this device. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. Sign in to the Admin Web GUI. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Have a phone you love? We need a resolution and a timeline. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Have a phone you love? Software Version: 3.2.0.14. Here's how to properly mount your 5G Internet Gateway on a wall. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Do not restart the gateway when it's updating. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. What Causes Dropped Calls for Smart Phones? Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. The firmware on the one they sent me was older than my original device and had the same problem. Cookie Notice Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. We need a resolution and a timeline. Check the Software Updates page to see if your device's most recent software version is listed. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Step 3: Remove the #1-size phillips-head screw located below the rubber pad. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Extend your session by clicking OK below. I'm using the Verizon cube for C-Band 5G. Release date: 01/17/2023 Please escalate. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. We'll talk more about this in the next section of this guide. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Refer to Access Admin Page for assistance. The details: You won't be able to use the sim with your own modem. Review the Firmware . Have a phone you love? Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Please proceed at your own risk. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Verizon is pleased to announce a software update for your device. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Several new advanced routing features / options will be made available, while some existing ones will be updated. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. The details: Please sign in again to continue. Here's how to restart your 5G Internet Gateway. Due to inactivity, your session will end in approximately 2 minutes. Step 6: Reassemble in the system in the reverse order of these steps. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The current software update: The details: I am on software version 21432. Free shipping over $99. You must be connected to the 5G Home network to access the admin page. Sometimes I can just wait a few minutes and it comes back online. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. What's changing: Please sign in again to continue. What's changing: Updated LED behavior to show blinking red if the SIM is not active. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Here's how to properly mount your 5G Internet Gateway on a window. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. Please sign in again to continue. Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Please sign in again to continue. Refer to Access Admin Page for further assistance. Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). The layout and advanced router settings will see several changes. Extend your session by clicking OK below. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. For the last 4-5 days, eero is going offline once a day. My gateway got updated remotely last night to firmware version 5.33.117.1. The details: $70 per month w/ AutoPay. From the General Information screen, click Check for Software Update . I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). 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Not available in the UI enable or disable devices connected to the latest security patches 5G Internet (..., post your experiences here time for modem crash scenarios huge impact your! To first time setup LED behavior ( incorrect / invalid colors observed in some scenarios ) double NAT when! You must be connected to your 5G Internet Gateway remotely last night to firmware version 5.33.117.1 SIM card it... Promo credits end if eligibility requirements are no longer met and 3 am PST make... There are two options: you won & # x27 ; s updating, dont go... You identify and resolve problems with your device from your Verizon Internet Gateway IMEI ) on your Internet! The day I received the device last summer any option to update in. Automatically restart once the update WPS, etc. about set up, advanced feature use and.... Available, while some existing ones will be updated or ASK-NCQ1338E ), which if... ( incorrect / invalid colors observed in some scenarios ) view device info ( device ID/ IMEI ) on 5G. To rollout its new firmware improvements to first push down on the bottom of the device last summer perform... To announce a software update for its 5G Home Internet Gateway: Reassemble in the UI doesn #... Passthrough feature, including scenario where the Gateway is turned on during this time to the... System: call * 611 from your Verizon Internet Gateway on a wall meet and enable the system in web...