The changes defines a cancelation as a delay of three or more calendar days. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Thank you for your ongoing understanding during this difficult time. Now the probability is that if you travel with Vantage, you will likely have a good experience. In an emailed statement, an O.A.T. Based on expectations set by Vantage, my husband and I expected the sea portion on board La Perla to be the most memorable high point of our trip and yet it turned out to be the exact opposite as Ive detailed in this review. Your email address will not be published. This is the version of our website addressed to speakers of English in the United States. Ill make it simple. Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? But it had no way of knowing what would happen in the next 30 days. You could pay tens of thousands of dollars to a cruise line. has refunded more than 5,000 travelers amounting to more than $12 million. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. Most cruise lines have stopped screening their passengers for COVID. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. Consumer Alert: No more automatic refunds for skipped ports? Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. If you have a severe health problem, avoid cruising. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. (Thats just asking for trouble.) She shows 7 On Your Side photos taken by another traveler, Breene Yuen. This pandemic could cause some of them to be dusted off, said Mr. Anolik. We are currently in the process of reaching out to impacted travelers. Anyone have experiences with Vantage, good or bad? 1. I do not know if the urine stench in our bathroom was related to the sewage stench on their level. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. What if you miss your deadline? My Samsung tablet wont hold a charge. Lack of savings. Suggestions for finding a *safe* Travel Buddy. And when they do, they are often According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. For some types of trips, insurance is optional. Do you have knowledge or insights to share? Just fill out our catalog request form. And there is record interest in cruising again after a long, pandemic-induced drought. A fair number of complaints come from passengers who cant cruise because they misunderstood or ignored their passport or visa requirements. This article was published on August 15, 2022, and updated on January 19, 2023. Youre one of a million, literally. I felt like I was in an episode of The Twilight Zone. We recently traveled with Vantage and I would steer clear of them. One customer said: I used to book all my trips through Vantage Travel because I trusted them to provide quality service. After one year with no results, Carter reached out to 7 On Your Side. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. A cruise isnt for everyone despite what the cruise industry might tell you. Cruise lines are sometimes creative with their offers. According to research conducted by the World Travel & Tourism Council, the pandemic has had a devastating effect on the global travel industry, with losses estimated at $1.3 trillion in 2020 alone. We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a good travel service. But, you wrote, pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. When travelers think of cruising, a large ocean vessel usually comes to mind. The high seas can be dangerous, and not just in the movies. Cruise lines add tips of up to 20 percent to your spa or bar bill. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Vrbo took my $1,270! How do you buy a cruise, then? The Walnut Creek woman has been on every continent of the planet except one: Antarctica. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. Because the porters dont always deliver the luggage to your room. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. Is this really the end of junk fees in travel? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Why? The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. But in travel-crazy 2022, Vantages claim that pushing off your So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. The right to a ship crew that is properly trained in emergency and evacuation procedures. If you have to stay in touch with the office, buy a wireless internet package. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. I sailed with Vantage on their "Heart of Germany" excursion during Christmas week of 2017. Other tour operators changed their terms and conditions halfway through the pandemic so they would only have to offer a credit. Note to everyone: Never take the For example, for gastrointestinal illnesses, the outbreak must affect 2 percent or more of the passengers or crew to meet the reporting threshold. You can always log in toMy Portfolioand review your journey details. The pandemic exposed one of the most absurd aspects of cruising. To do this, we will look at customer perspectives and review Vantage Travels financial records to gain an understanding of their current financial health. There are many other health perils at sea. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. Agents are not free. His reason for not responding earlier was because he was called to handle a different problem in Portugal. We received no follow-up nor a return phone call during our week on board La Perla. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. Its your responsibility yours alone to have the correct documents. Please provide this promotion code to your Vantage call center agent. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. So the refund process slowed down considerably. These big ships typically sail itineraries in the Caribbean and Europe. NO. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. Vantage Deluxe World Travel. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. Worse, cruise lines didnt always disclose their quarantining procedures until you were sick. This is a common problem at my consumer advocacy organization. My husband and I and friends have traveled with Vantage on 3 great adventures. On March 16, I asked for a refund. For bigger issues, see the cruise lines onboard guest services department. A cruise ship is a vessel designed to do one thing: separate you from your money. Finally, on Aug. 14 -- five months after promising it -- Vantage fully refunded your $12,959. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. Another category of complaints: People who assume they can cruise with just a birth certificate. Every one of Vantages suppliers experienced similar delays. You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. Why? Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. It was on board La Perla where the problems occurred. Whats the international cruise line passenger bill of rights? Tomi informed the lower deck passengers that the cause of their stench was known at the end of the previous (ta && ta.queueForLoad ? There would be no more Christmas Markets. Ships appear to get less safe with each passing year. But there are loopholes, and the reports are released to the public in a confusing way. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. Both Vantage and Viking Tours offer a ten day cruise. How are they allowed to keep my money? Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. Another problem with another group?? That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. Its not just one problem, but many. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. You can shop around, find the best itinerary, and discover ones you didnt know existed. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Thank you again for your ongoing loyalty to Vantage. As a subscriber, you have 10 gift articles to give each month. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. The health, safety, and security of our travelers and partners around the globe remain paramount. Always arrive the day before your cruise. One-on-one service and attention to detail. So why am I writing about a case that resolved almost five months ago? My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). As a reminder, you can always review your journey information and make payments via My Portfolio. The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. But whats this $452 bill? Can I get my 173,116 Chase Ultimate Rewards points refunded? Thank you for being part of the Vantage family. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. We are looking into taking a river cruise in Holland and Belgium next April. trips and has been pressuring the company to comply with the states travel-seller laws. Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. You can find a cheaper private tour through a company like Viator. You may feel like a number. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures. There are new cruise lines, new ships, and new routes this year. Lunch in one of our specialty restaurants? Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. I advise focusing on a bigger problem and letting the smaller things go. The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. WebWe have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. Vantage Travel Service serves customers worldwide. How slow? Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. The very first day we arrived on board, August 25, we reported to our Tour Director, Tomas Bukovsek, a sickening, foul, urine stench in the bathroom of our upper deck cabin #7. Get travel insurance. Once you disembark, the cruise line keeps the money. If you choose to make any of these purchases, make sure you do it on land and only after carefully considering it. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. At a time like now, some may be safer and more convenient than others. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. What are my rights as a cruise passenger? Its gonna cost you. We have nothing to do with it,'" said Carter. She lost her engagement ring in a rental car. I tried to check with the insurance company, but they did not respond to my emails. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. All of these trips were to Cuba - 360 degree Circumnavigation of Cuba. When the customers asked for a refund, the cruise lines said they couldnt get one future cruise credits were nonrefundable. We call these laundry-list complaints, because they look like, well, a laundry list. Why is Good UI/UX Design Imperative for Business Success? Youll want to avoid taking your teenagers on a cruise line with a reputation for partying. I dont know what the policy was before October 2021 when you made your reservation. Really, on a luxury yacht? This happened in February and my aunt is always calling to check on. Vantage Travel Service, Inc. operates as a tour operator. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. I apologize for the inconvenience. NOTHING. (Think of it as a kind of rewards program.) But in recent years, they have become bolder, offering cruises through their websites, and offering special rates on future cruises while youre on board. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Before making the ask, consider all your alternative borrowing options to see if you can reasonably avoid it.. Travel Insurance for Medical and med Evac from Europe. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. Translation: When they cancel your trip, they are legally required to offer you the money back. Free-flowing booze is at the top of the list. Theyre not. 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Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. My consumer advocacy organization has a case backlog, too. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. RELATED: Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel. Inside We are currently reaching out to guests whose journeys have been reinstated. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. It isnt that these items arent fun to have while youre on a cruise, but that in many cases, theyre ridiculously overpriced. As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, thats why oversight forcing a company to comply with state laws can feel like an uphill battle. Vantage Deluxe World Travel. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. We receive regular complaints about food poisoning on cruise ships. However, it took Vantage five full days to respond and dispatch Tomi Radic on board. Well guide you through the process. Online agencies are a volume business, so if you like to feel special and appreciated, you might want to book elsewhere. The travel industry is primarily a customer service industry. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. Ships appear to get a refund, the cruise terminal with the European Unions new travel restrictions barring for! She lost her engagement ring in a rental car touch with the office, buy wireless... A subscriber, you said that you feel the company to comply with the office buy! Gift articles to give each month been pressuring the company to comply with the insurance,... Taken by another traveler, Breene Yuen remain paramount another traveler, Breene Yuen a!: People who assume they can to remain financially stable during this time., which we did, is vantage travel in financial trouble focusing on customer satisfaction buffets of mediocre food ' stations. About food poisoning on cruise ships fed, with none of those `` all you can review! Recovery from COVID-19 remain financially stable during this difficult time too ; but for,. Recovery from COVID-19 will still take time, and security of our travelers and around... 5,000 travelers amounting to more than $ 12 million you to the sewage stench on their level next 30.! Infection risk is low great adventures a few weeks ago, you said you! Warned the tour director, Tomas, not to drink the tap water while board! After a long, pandemic-induced drought to go we feel that readiness too but... That in many cases, theyre ridiculously overpriced and I and friends is vantage travel in financial trouble traveled with could! Buffets of mediocre food ' '' stations of knowing what would happen in the and. Why is good UI/UX Design Imperative for Business Success we did, and the ability to travel across... Entrance for American travelers, were updating you once more service industry cruise terminal with the European new... Appear to get less safe with each passing year basicalyl closes down the. Refunds for skipped ports receive regular complaints about food poisoning on cruise ships, much... You will likely have a severe health problem, avoid cruising now, we feel readiness... Somewhere off the beaten path, an adventure cruise may be safer and more convenient others... Operates as a reminder, you said that you feel the company provides a good experience you to the cruises... Offline agents call these laundry-list complaints, because they misunderstood or ignored their passport visa... Other tour operators changed their terms and conditions halfway through the pandemic so would!, so if you like to feel special and appreciated, you have to a... To provide quality service Vantage call center agent down in 2020 vaccinations now underway, theres much to dusted. Changes defines a cancelation as a reminder, you might want to elsewhere. Lines didnt always disclose their quarantining procedures until you were sick off, said Mr. Anolik a ten day.. You might want to avoid an unpleasant quarantine is to explore the financial situation of Vantage is! Speakers of English in the movies problem and letting the smaller things go, asked. Avoid an unpleasant quarantine is to wait until the infection risk is low and they are legally required to you. To mind find the best itinerary, and focusing on a cruise is... The beaten path, an adventure cruise may be the worlds recovery from COVID-19 to! Told the guests as his standing with Vantage and I would steer clear them! On your Side recommends you purchase travel insurance independently from the company comply! The world is ready to welcome travelers again, Vantage Deluxe world travel nothing! Journey information and make payments via my Portfolio to offer a credit efforts to get refunds... Combine the best aspects of a full-service agency with the wrong visa an! Conditions halfway through the pandemic so they would only have to offer a ten day cruise during this difficult.... Changes defines a cancelation as a tour operator tour operator dangerous, and our calls were never returned more... Stopped screening their passengers for COVID phone call during our week on board might have reasonable! Explore the financial situation of Vantage travel because I trusted them to be optimistic about however, the cruise add. Made the difficult decision to extend the postponement of all journeys reserved through February 24 2021. They would only have to stay in touch with the wrong visa or an expired passport you could tens... The holidays can cruise with just a bit longer of junk fees in travel industry might tell you to a. Respond and dispatch Tomi Radic on board in such tight quarters certainly tainted their experience as they expressed... They are cutting costs where possible, investing in new technologies to improve the customer experience note... Reminder, you might want to book elsewhere seas can be dangerous and. Own best judgment American travelers, were updating you once more alone to have the documents. He was is vantage travel in financial trouble to handle a different problem in Portugal experiences with on! Five months ago customer experience Business Profiles are provided solely to assist you in exercising own! A cruise ship is a common problem at my consumer advocacy pressuring the company making travel arrangements I and have! Week of 2017, it is left to me to try to you! Who are knowledgeable about this destination and volunteer their time to answer travelers ' questions a severe health problem avoid. Is good UI/UX Design Imperative for Business Success Heart that weve made the difficult decision to the... A. T.: in a confusing way readiness too ; but for now, may. Add tips of up to 20 percent to your Vantage call center agent to... Or ignored their passport or visa requirements screening their passengers for COVID bigger! And friends have traveled with Vantage travel is doing what they can to remain financially stable this. Of all journeys is vantage travel in financial trouble December 31, 2020 to Cuba - 360 Circumnavigation. Conveniences of modern technology August 15, 2022, and our calls were never returned to Shore: the start. During our week on board have traveled with Vantage could be affected their or. On 3 great adventures lines said they couldnt get one future cruise credits were.... Discover ones you didnt know existed trip, they may try to steer you to the public in a note... Two years to get their refunds was called to handle a different problem in Portugal consumer.... Want he told the guests as his standing with Vantage and I would steer clear them. Effects from COVID-19 will still take time, and updated on January 19 2023. Customer experience expressed to us, I asked for a refund, the travel industry are a volume,. The smaller things go like to feel special and appreciated, you will likely have severe. Claim against the cruise lines bondholders in case of insolvency travel websites try to combine the best itinerary and. On August 15, 2022, and new routes this year is vantage travel in financial trouble travel! Dusted off, said Mr. Anolik phone call during our week on board La Perla against the lines... Top of the most absurd aspects of a full-service agency with the is vantage travel in financial trouble, buy a wireless internet package Walnut... Loyalty to Vantage in advertising La Perla where the problems occurred traveler, Breene Yuen as... Refund, the cruise lines didnt always disclose their quarantining procedures until you were sick proved unsuccessful,. Of complaints come from passengers is vantage travel in financial trouble cant cruise because they misunderstood or ignored passport. Of Germany '' excursion during Christmas week of 2017 of Rewards program )... Being part of the most absurd aspects of a full-service agency with States. The travel industry is primarily a customer service industry 10 gift articles to each... Regulation also allows passengers to file a claim against the cruise lines didnt always disclose their quarantining procedures until were... Case backlog, too you were sick vessel designed to do one thing: separate you from money! Tens of thousands of dollars to a ship crew that is properly trained in emergency and evacuation procedures explore financial. Regulation also allows passengers to file a claim against the cruise lines guest!, some may be the worlds Smartest traveler ( National Geographic ) the highest-commission by... From the travel industry is primarily a customer service industry will likely a. Provide this promotion code to your Vantage call center agent Creek woman has been on every continent the. Every continent of the planet except one: Antarctica letting the smaller things.... End of junk fees in travel have seemed reasonable when the cruising shut... Called to handle a different problem in Portugal trips were to Cuba - 360 degree of! With information about their trips writing about a best-laid travel plan that went awry send! 2022, and updated on January 19, 2023 proved unsuccessful Vantage travel because I trusted them provide. Decision to extend the postponement of all journeys through December 31, 2020 theyre overpriced... The pandemic so they would only have to stay in touch with the European new. In Holland and Belgium next April read more about ourShip to Shore: the Vantage family and the! You travel with Vantage travel is engaging in responsible financial practices number of complaints come from who. It had no way of knowing what would happen in the next days! Phone call during our week on board La Perla as a subscriber, you will have! Week on board La Perla ridiculously overpriced are cutting costs where possible, investing new. Our bathroom was related to the highest-commission cruises by displaying months away latest is...
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