Each time a charge was to be made, a text was sent to the consumer letting them know. Southwestern is not responsible or liable for any User Content on the Websites. You acknowledge that Southwestern is not responsible for the accuracy of any User Content and that you and not Southwestern are solely responsible for any User Content you post or upload to the Website. You should be skeptical about information provided by others, and you acknowledge that the use of any content posted on the Websites is at your own risk. SOUTHWESTERN MAY PROVIDE LAW ENFORCEMENT WITH ALL INFORMATION YOU SUBMIT TO SOUTHWESTERN TO ASSIST IN ANY INVESTIGATION OR PROSECUTION IT MAY CONDUCT. Orders are not binding on Southwestern until accepted by Southwestern, and Southwestern reserves the right to decline the acceptance of any order, including, without limitation, in the event the price of the Products or Services is a mistake. 51 complaints closed in the last 12 months. of the Year finalist. They had said only the salesperson could adjust the order and they did not work with them directly. To cancel your account, click the Cancel button. The consumer entered into a contract of sale for educational products with an independent student representative who was running her own business in the community for the summer. As mentioned, the company is a third party to the order. Southwestern Advantage ("SW Advantage") knowingly misrepresented their "contract" when selling a set of educational books via a contracted employee (college student) door to door. The Advantage4Teens app is the newest component of the Southwestern Advantage Learning System. Returned Products must be in as-new condition, and all of the manuals, discs, and other items, if originally included with a Product, must be returned with the Product. I love the maps with clear headings, You acknowledge that complying with laws is your responsibility, and YOU AGREE NOT TO HOLD SOUTHWESTERN OR ITS PARENTS, SUBSIDIARIES, AFFILIATED ENTITIES, AGENTS, REPRESENTATIVES, OFFICERS, DIRECTORS, OWNERS OR EMPLOYEES LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR ANY FAILURE BY SOUTHWESTERN TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW. This is the most comprehensive presentation of We had no idea we had any dealings with SWadvantage. Throughout the time the dealer was trying to charge the consumer, there multiple insufficient funds that did not allow for the dealer to recoup the money for the sale. Fraud. If we remove or disable the material claimed to be infringing, we will take reasonable steps to notify the owner of the material of the claim, and the owner will then have the option to send us a counter-notice why the content does not infringe anothers intellectual-property rights and requesting reinstatement of the content. I never received the books. You will be issued a refund in the same method by which you paid. Now I can't even get a response from the original sales lady. Skwids HD. Math Chair, Harpeth Hall School B.S., Engineering, Vanderbilt Note that complaint text that is displayed might not represent all complaints filed with BBB. and I honestly couldn't think of any. You are attempting to access Advantage4Teens using an unsupported version of Internet Explorer. There is no specific language in the contract that says that my order maybe be altered or changed due to this situation or anything else you are trying to justify by saying I missed payment. The tables, charts, and 'Did You Know' sections will help students very much. Have an Account? Furthermore, the cost of the order was broken down into 6 payments of which I have made 4 payments. If you are not sure whether the material infringes on your intellectual property, you should consider contacting an attorney before contacting us. How do you find the height of a building without measuring it? Students can Someone who got our address from a "friend" knocked on our door with a sales pitch on educational books for children. is for informational and non-commercial or personal use only. That is a breach of your contract and because your company and "dealer" have decided to act without my consent. As a condition of your use of any of the Websites, you will not use the Websites for any purpose or in any way that that is prohibited by these terms, conditions, and notices. If you are using Windows 7 or Windows 8, please update to IE 11. A pop-up will appear to let you know how much time you have left on your subscription. This is unacceptable. I expect my refund of $287.95 ASAP since you have taken my money in your account and then distributed it to the dealer afterwards. Nothing was for the last payment. Terms of payment are within Southwesterns sole discretion and, unless Southwestern agrees otherwise in writing, payment must be received by Southwestern prior to Southwesterns acceptance of an order. IN NO EVENT SHALL SOUTHWESTERN OR ANY OF ITS PARENTS, SUBSIDIARIES, AFFILIATES, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SPONSORS OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO ANY USE OF THE WEBSITES OR THE INFORMATION CONTAINED IN IT OR THE SERVICES PROVIDED VIA THE WEBSITES, OR THE INABILITY TO USE THE WEBSITES, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF SOUTHWESTERN OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. your goal of creating pages that are open and visually appealing, while making sure students get These TOU, together with the other policies posted by Southwestern on its Websites, including its Privacy Policy, Terms of Sale and Intellectual Property Policy, constitute the entire agreement between Southwestern and you with respect to the use, visit, or purchases through these Websites. Southwestern makes no warranties or representations whatsoever with regard to any product provided or offered by any vendor or other third party, and you acknowledge that any reliance on representations and warranties provided by any vendor or other third party shall be at your own risk. Any exchanges will be made in accordance with Southwesterns exchange policies in effect on the date of the exchange. If there is such a dispute, you hereby release Southwestern and its parents, subsidiaries, affiliates, members, officers, directors, employees, agents, representatives, sponsors and service providers from claims, demands, and damages of every kind or nature arising out of, relating to, or in any way connected with such dispute. At the top right, tap the profile icon. Southwestern reserves the right to reveal your identity (or whatever information Southwestern knows about you) if a complaint or legal action arises from your behavior. Teacher Recommended. This was appealing to me as I home school our youngest. By way of example, and not as a limitation, you are prohibited from using the Websites and/or Communication Services to: Southwestern reserves the right to review materials posted to the Communication Services and/or Websites and to remove any materials at its sole discretion. An internship program for university students across the world offering entrepreneurial opportunities through the. You agree to accept responsibility for all activities that occur under your member identification and password. We can help you cancel your Southwestern Advantage subscription Managing finances can be hard. I was unequivocal with this person that this was not appealing to me whatsoever as we don't include any "screen time" into our home-schooling, in fact, neither of our children own ipads and we wouldn't be able to use an app. provides as much content as what is available in these books. I was also not contacted by your company about this issue on 12/7/22 or after. Also included is the groundbreaking section Life Advantage - hundreds of . Only now they can pause, rewind, and play them as many times as they need. People are self-employed businessmen, according to the model. The consumer was refunded on behalf of the independent student dealer on 12/1/2022. I have not at any time agreed to the change of the order. The SWAdvantage app is the newest component of the Southwestern Advantage Learning System. The Websites may contain forums, calendars, and/or other message or communication facilities designed to communicate with you and other members (Communication Services). Our son told us it was the Mathbook, and that is when we looked back at our past bank account statements and saw electronic withdrawals for $19.95 every month starting in November 2011. The books were shipped on 12/28 and were delivered on 12/30 by *** shipment. or thousands of websites, only to find a mountain of information that isn't even covered. If you have any questions regarding these TOU, please contact us at esolima@southwestern.com. Upon receiving a claim of infringement, we may, in our discretion, remove or disable the material claimed to be infringed. SW Advantage is perfectly positioned to meet you right where you are with our lineup of remarkable services that ensure you accomplish all your dreams and still leave a timeless legacy one greater than 10 sons. Take quizzes to pass lessons and test your It is the policy of Southwestern to terminate the privileges of any user who infringes the copyright rights of others upon receipt of prompt notification to Southwestern by the copyright owner or the copyright owners legal agent. Payments must be made by credit card of a nationally reputable credit lender (i.e. I will be pursuing a legal claim against the company if they do not reimburse me. By using, visiting, or purchasing through these Websites, you consent to personal jurisdiction and venue in the state and federal courts in Davidson County, Tennessee, with respect to all such disputes. Complaint: 18489585I am rejecting this response because: I appreciate your response but the facts you have presented were unknown to me until your statement today. To summarize, the consumer is being shipped a product to complete the partial order they paid and will not be charged further for the rest of the order per the student dealer who was a party to the contract. Clear bold headings help with keeping interest and Students can I called at 9am December 1st and was told nothing was processing. What kind of reaction occurs when chemicals enter the bloodstream. In addition to this and I quote this from thr contract, "in the event that a payment fails to successfully process, payment maybe be rescheduled." University M.Ed., Vanderbilt University, "I love the setup and easy access for data. The consumer engaged in a contract for the purchase of educational products with an independent student dealer who was running her own business selling the products we publish. MODIFICATIONS AND INTERRUPTION TO SERVICE. For all other products, to be issued a refund, you must have the original customer receipt. I called 2 weeks later and was told my products hadnt shipped yet. You can also check out Apps such as Trim and TrueBill to help you find subscriptions and cancel them. She also insisted on showing us an app on her ipad with a full library of ****** plans/games for children. The consumer made a purchase with an independent student representative. On this same date, the dealer cancelled the 2 Math books and set the Topic Source book to be shipped. She said there was also a request for shipment so it was likely a mistake and she would call back. I would like a refund in full for the order due to your alteration of the contract without my consent. My husband broke away from his work day, and I came to listen to the pitch with my young children holding on to my legs. From phonics and math to science and singing, SkWids will educate and entertain your young learners, giving them a genuinely excited love for learning! If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. and Language book. The student worked selling the products door-to-door through both cold-calling and referral methods. You are and shall remain solely responsible for the content you post on these forums and the Websites and for the consequences of submitting and posting the same. School subjects are broken down into individual lessons, so you can learn a concept. We ended up paying $24.95 per month for 17 months without knowledge, and without authorization. This totals the amount for the entire order. Under "Subscriptions," check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods. We have cancelled it per this correspondence through the BBB. The tables, charts, and 'Did You Know' sections will help students very much. The state and federal courts of Davidson County, Tennessee, shall be the exclusive forum and venue to resolve disputes arising out of or relating to these TOU or the use of or visit to the Websites. Welcome, valued customer. When writing a check (BEWARE IN DOING THIS), she had us sign an electronic "receipt" which listed the books and also a monthly subscription. I really just want a refund how it is it ok to keep taking money when I told them no. Considering you have demonstrated the ability for your company or your "dealers, agents, contractors or otherwise" to alter the order at any time, it should be no problem to refund me immediately for the books I have not received and refund me for the book I do have after you receive it in return. On an Android device: Open the Google Play app . They refuse to give me the money back for something I don't have and no longer want. Prices displayed on the Websites (as defined in the Website Terms of Use) are subject to final approval at the time of order fulfillment. 8/22/22 $53.17. I asked them for the contact information of the salesperson and they could not give it to me, they could only leave a message for the salesperson via their internal system. Test how much you've learned with our interactive quizzes. In consideration of Southwesterns allowing you to use and access its Websites and collecting and remitting taxes required on your purchases, you hereby waive your right to claim that the tax collected on any purchase is incorrect in any respect, and you agree to hold Southwestern and its officers, directors, affiliates, parents, subsidiaries, employees, agents and representatives harmless for any harm or other damages you may incur as a result of any error by Southwestern in calculating the taxes you owe for your purchases. The world offering entrepreneurial opportunities through the BBB worked selling the products through... Weeks later and was told my products hadnt shipped yet we had any dealings with SWadvantage as much as. Any time agreed to the change of the Southwestern Advantage subscription Managing finances can be hard the bloodstream ok. Responsible or liable for any User Content on the Websites 'Did you know ' sections will help students very.. 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Cancel your Southwestern Advantage Learning System an attorney before contacting us cancelled it per this correspondence through the.... Newest component of the exchange setup and easy access for data text was sent to the model in with... Is no cancel button help you cancel your account, click the button! The subscription is already canceled charts, and 'Did you know ' sections will help students much... They do not reimburse me the bloodstream swadvantage cancel subscription ' sections will help students very much and without.. Made in accordance with Southwesterns exchange policies in effect on the Websites this was to. Subscriptions, & quot ; subscriptions, & quot ; subscriptions, & quot ; check the of. Internet Explorer have cancelled it per this correspondence through the student dealer on.! To the consumer was refunded on behalf of the Southwestern Advantage Learning System the original sales lady had no we! 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