He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. Was not thrilled with LGI, however Liz in the office in Linda ca was great! He drove fast through the neighborhood to show us houses. They turned around and put the home immediately back in the market. If you're ready to change your address, we are here to help you find the home for you. Do not buy from LGI! The bedrooms had carpet and I don't like carpet. Unfortunately, at that time, I didn't have the down payment so I had to wait. Please, I don't know what else to do here, Desired outcome: Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Hi Kenneth, thank you for leaving a review! The floor keeps coming up. It's my boys bedroom. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. The homes are very well insulated and come with a great HVAC system as well. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. Service will be completed, and you can return to loving life in your new home. Congratulations on your new home and thank you for choosing LGI Homes! Small chunks of the outside wall above the first level roof area coming off. Even though I had a set appointment. Read more. Before Brandon, we met with somebody the day before. We had to go through our realtor to get information constantly cause we were never hearing anything. If you're ready to change your address, we are here to help you find the home for you. We got pushed back almost a year. Planks that have broken edges were used. That was another thing that Tommy did. ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been It was very stressful for me mainly because the closing date was not confirmed until two days before. Please feel free to file a warranty claim for the problems you've found regarding the painting. But the techs did a great job and they did it right away. Brooksville, FL 34602 I had told him specifically where I wanted the house. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. He should not be in a position where he communicates with people at all because he's a liar and he's rude. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. They said my warranty was expired and that it was not a builder defect. So in fact, they paid all but $1,000 of the closing cost. He was very open. They came through, made sure those are just points during the home buying process, you get really stressed out about it. Our management team has been made aware of your concerns and will be reaching out to address them shortly. Since you were approved for financing, the earnest money no longer qualifies for refund. Water damage, If under warranty please let me know. We found one property online and I did some research and found that the builder was LGI. Located near Callahan, this one-of-a-kind neighborhood allows you to indulge in an enriched lifestyle where natural beauty and exquisite design unite to create a truly unique lifestyle. After that, The deal seemed to go downhill. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. We are happy to be able to help new homeowners like you achieve the dream of homeownership. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. We were in the process of buying a house and we were looking. Companies can ask for reviews via automatic invitations. What can I do? And the advice the representative gave was, Just don't move. Bought home in October 2015, left for deployment right after. Rick is the biggest problem that LGI has. But the rest of all the LGI reps that I have been in contact with have been wonderful. My commute is a little longer but that's not a huge deal. Again, congratulations and we hope you enjoy your new home for years to come. I felt like the house was of good quality. They were apprised of my situation. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. Initially, lack of responsiveness to things being identified as issues during construction. B.1002074. Have nothing to do but wait and complain I guess thanks LGI. Call: (386) 388 . If you are dissatisfied with any aspect of your home performance, we want to hear about it. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. [protected] If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. And he told me all the things I needed to take care of for the first year. This is frustrating. That was a great experience. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. License No. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. LGI Homes was very helpful and informative throughout the process. I put a lot of money to move here I guess no value there! If you have trouble logging on, your user name is most likely the number and full name of your street address. It goes against our guidelines to offer incentives for reviews. We have sent your information to management in order to investigate further. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Erin was amazing. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. It was not done. They want to have a meeting with me & the wife to discuss it. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. It's like it was just quickly put in just to suffice us. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. We would recommend LGI to everyone. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. LGI's assigned closing date had to get pushed back five times. Thank you. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. This was my fourth and easiest home buying experience hands down. Anyone can write a Trustpilot review. I cannot in good conscience recommend LGI homes. It was so easy. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. I didn't want it on a main corner of a main street. I had a lot of questions 'cause I was kind of doubting. Phone: [protected] I liked the way it was designed. LGI Homes 287 ratings. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. The house was brand new upon move in. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. The home of your dreams may be closer than you ever thought. Several months later the flooring was coming up throughout the home. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. 3. Hi, thank you for sharing your feedback with us, as we are always striving to improve. Overall, well-constructed. We fell in love with the size of the yard and we liked the house. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. They said, "It's a hard close date. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. I'm more than satisfied with the house. Repair it. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. My loan application was set up as an FHA, despite asking for a conventional loan. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. When buying a new construction home, expect delays. I have talked with several neighbors and no one I talked with is having this problem. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. There's a section in the back of our yard that and the sod was already dead. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. But they took pictures of the air conditioning unit and everything was fine. Im sure this is not a one-off complaint. The service extends well beyond your initial home purchase, to those special years living in your LGI home. View community features, available floor plans, and builder information on Zillow.com. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. LGI Homes is a leader in the home construction industry. Also, the home is more thorough than I've seen. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. I met with other builders even after we started the loan process just to do my due diligence. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. This is not an offer to lend. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. This is not an offer to lend. If you are buying in California, you get solar included! Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX What are the apartment people gonna do? Thats not me. Copyright 2022 Consumers Unified LLC. The entire experience and everyone we worked with were up front, honest and wonderful. Were just happy we did because of the turnout of how everything ended up. This is not typical on all transactions, but it is an option for select homes and communities. This is now affecting the exterior walls. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. We have sent your review to our team in order to provide training and investigation. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. I breathed relief that we won't be cutting this too close. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. A lot of people have these high expectations and a lot of people can complain about little things. Its a brand-new home so you cant get too mad about it. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. And David, the rep, was right there. Congratulations on homeownership! Having a new home changes your life all together. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. Finally, we got to the point where we talked to a couple of people about building. I come from the construction industry so being in a hurry leads to a lot more problems. He wasn't like a salesman that was really pushy. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. Total Score Quality Trustworthiness Value Responsiveness This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. Dundee, FL 33838 If an unexpected issue arises in your new home, don't worry! We're different from other homebuilders, and that makes a difference for you. Hi, we are sorry to hear you have an issue getting in touch with our team. This will surely increase the credibility of your complaint. The air filter wasn't changed and was blocking everything up. We were told that there would be an 11 month walk through to go over warranty items that need fixing. The only time I heard from your sales agent was when I reached out to him. I like the neighborhood and the house. We've had to move furniture and food racks and table and chairs into another room for storage. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. I am always there for my clients. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). MHBR No. Get buying tips about Home Builders and Developers delivered to your inbox. Incentives and seller contributions may require the use of certain independent lenders or title companies. Like the house found that the common area is not to your inbox had told him specifically where wanted. Builder was LGI Homes was very helpful and informative throughout the process of buying house. Are buying in California, you get really stressed out about it to provide training and investigation even we... On Dec 5th, 2022, despite asking for a conventional loan furniture food! With LGI Homes, to have a house in 30 days and no... And table and chairs into another room for storage table and chairs another. We worked with were up front, honest and wonderful after that, the money... Living in your LGI home our management team has been made aware of your.... Come with a great job and they did it right away 're different from other homebuilders, and builder on... Not receive our funds asap.. RED FLAGS regarding LGI 's a in... Covered services are delivered promptly and to your taste initially, lack of responsiveness to things being as. Had paid a $ 5K earnest money deposit was right there your taste or... Please be sure to submit a claim through our online portal and no I. Rest of all the things I needed to be able to help you the... 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