We were Never enrolled in RCI and later told we must join ICE instead. Well, they never processed the paperwork for Wyndham so we are now paying on both. News-El Cid Vacations . We both believed them that they could rent our membership and when that did not happen (wasn't in writing), we went back down for another vacation and to talk to them. My wite and I were kept in this small room and spoke to 4 different people trying to change our minds. El Cid La Ceiba Beach Resort; Blog; 50 Years; ECVC News. I am going back again next year and everyone that we have taken can't thank us enough for the amazing trip. And it is the best deal in Time Share, for sure. Last year we came to el cid using a certificate from westgate cruise and travel collection. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Or a full refund, you are telling us. That also was a lie we signed on July 10th and they already want a payment August. Their timeshare program has become outdated and isnt at all respectful of members. I also believe it is illegal what they are doing. Since El Cid cannot stand up to a written contract how can they be trusted at all They are dragging their feet with termination, making offers, etc. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. We are just returning from a vacation at El Cid in Cancun area. This included figuring out the financial aspect of things and looking at it from the perspective of how much does it actually cost per night when you factor in all costs including maintenance fees, transaction costs, etc. Not a deal. In addition we were given 4 additional weeks as an incentive to purchase. Thank you. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. My husband ask the everyday I need something to look at to see what we just purchased. Well there fees are over 3000 a year and nothing about the bank or how well be able to access the money. This review was chosen algorithmically as the most valued customer feedback. Very troubling information I am reading. Rui Velosa a mangaer at El Cid in Mazatlan told me that I have a year to try out the program and if we are not happy a full refund is guaranteed. Original review: Feb. 27, 2023. This company shouldnt be in business taking people hard earned money. The issue with El Cid Resorts has been resolved to my satisfaction. After reading these comments Ill contact Wyndham directly to make sure before I sign anything! I mentioned several times that my kids were in the lobby and we wanted to leave. Any lawsuit I would be interested. The rooms were $450-$575/night and I can tell you that I paid nowhere near that with my timeshare points. - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. We would like this resolved as quick as possible please contact us to go over what we can and cant do against them. We HAVE NOT HAVE THE PROBLEMS these people are talking about, nor have our friends we have met there who have the Yes this is ridiculous. Although we always love being at their resorts in Mazatlan and Puerto Morelos, we have an extremely difficult time getting a reservation booked. IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. I have yet to run into anyone rude and these people bend over backwards to make sure everything is ideal for their guests. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Nope after contacting them to cancel they stated you only can cancel when its paid off in full. Salespeople claim that the points have more value than they actually do for exchange purposes. I have contacted my lawyer as we have paid off our loan but took a home equity to do it. They trapped me and my young children when we visitied Mexico in 2015 and was scammed to say the least. We were not told that the right to rescind was only 5 days. All El Cid resorts are fraudulent and scheme off innocent people. We were also told that the contract did not expire and it does. But then again, I don't know of any timeshare that is like that. I was under the impression that you are required to pay the entire upfront fee but you can cancel the maintenance fees at any time. EL CID is a rip-off company that lies EL CID to get you signed up. That was when they asked for a credit card, just to check if we were qualified for the wonderful deal that they were offering us. We were told the credit card was defered for 6 month for the down deposit We came home and 3 days later we found a bill for our first credit card payment, not to mention if we deposit our 2 timeshare weeks they will give us a check for $6, 000 to pay toward the deposit. We are being held hostage by el cid vacation club. Ricardo mentioned to me that there is no way I can get out the program until the year 2037. This is not the fault of El Cid directly - buy is true that their sales people WAY oversell this benefit. Furthermore how can you rescind a contract that you believed to have been signed in good faith. this costed us $16,000. These people are truly unethical criminals. Clients are sent the full contract on a CD to their home address. Clients are sent the full contract on a CD to their home address. We said that in 5-10 years we would be interested in purchasing. We were with the sales agent for hours. This comment was posted by a verified customer. From Cedar Rapids. What we didn't agree to was a discounted cruise. LIAR!! This mistake is clearly on ElCid, and I shouldn't be made to pay another 300 dollars. This post is not about the service received at El Cid. When I tried to book my first vacation I was told by the reservation desk that everything I was told was wrong! Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. well it took less than 24 hours for the paperwork to come to sign, why is this taking weeks to resolve what you promised us? My stepmother passed away and failed to make the annual charge as she was in the hospital when the statement came. I should have known better. Also, the point exchange fees were all a lie. Latest United Kingdom Flight Deals. I have been scammed by El Cid. I have a similar scenario. ASSURE you find all of them in written in your contract. I hope they remember what I have witnessed and the emails that I sent them If it is a fight they want that what I will give them. El Cid member services is nothing but criminals, fast talking scam artists, and bottom of the barrel when it comes to providing any kind of service. Mazatlan, Sinaloa, Mexico, El Cid Vacation Club deceptive sales practices Mazatlan Sinaloa Mexico, El Cid Vacation Club Rip off- Liars - don't buy from El Cid Mazatlan Sinaloa, Mexico, El Cid Vacation Club - RCI - ECVC Lied cheated and pumped us full of drinks to get us to sign a bogus deal Cozumel Quinta Roo, ResortCom El Cid Vacation Club Difficult to do business with Las Vegas Nevada, El Cid Vacations Club EL CID SALESMAN FERNANDO ALONSO GONZALES PREYING ON ELDERLY WITH LIES AND FALSE PROMISES Mazaltlan Sinaloa, Mexico, El Cid Vacation Club Total misrepresentation Total Scam Mexico Nationwide, El Cid Vacation Club APOssociated with Barkley's Bank and RCI Elite RewardsTimeshare Equity Service Update meeting was actually a four hour sales ambush! Our heads were swimming with all the info we were promised that we didn't catch what was not in our contract until we got home. I am soooo upset that Inpurchase this timeshare. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. I have encountered similar problems with El Cid and El Cid management. And phone # we can call to Resolve future issues. My wife has to call El Cid who tell us to contact RCI. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I know i will ruin my credit but i got so frustrated after reading all comments and lies from Elcid. VLADIMIR JIMENEZ THIEF! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Hello everyone, Read full review of El Cid Vacations Club and 3 comments, Read full review of El Cid Vacations Club and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. El Cid Vacation club Visited El Cid July 2021 And purchase a contract which was told had to be 20 years. We are in the same situation as many others, we where the in Oct. for a family vacation and listened to there presentation with all intentions of saying no, they kept telling us of all the new restaurants going in and how much our all inclusive fees would go up and also about being able to use RCI for in the US so we decided to do the upgrade costing about $18, 000 which we really cannot afford, it took almost a month for our account to be changed and now that is has we tried to book something using RCI and could not tried to call RCI and did not get ahold of them so sent an email but again they did not help. This will surely increase the credibility of your complaint. They should have been their a long ago. San Diego California, El Cid Vacation Club We were told that we would purchase 150,000 extra points but it wouldn't cost anything because we would rent out our timeshare for 3 year and thereby, make $8000 each year Mazatlan, Internet, El Cid Vacation Club Fraudulent Sales Practices ripoff Mazatln Mxico, El Cid Vacation Club- Mexican Resort Cozumel Misrepresesentation Fraudulent verbal lies vacation club rip off Los Angeles California, El Cid Marina Vacation Club, El Cid Vacation Club Buyer Beware El Cid Timeshare Scam Mazatlan Other, El Cid Vacation Club Avoid El Cid Vacation Club Timeshare Fraud! Tried to book reservation one year in advance and nothing available, then wrote company to cancel and they do not respond. However, it hasnt worked out for us and I dont want to continue paying $150 a month until 2024. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx. I recorded the conversation in which I stated that i did not feel that i was free to go unless I changed my mind or I paid a fee for cancelling (NOT EVEN 15 HOURS FROM THE INITIAL SIGNING of the contract!) Imagine I am trying to book for a week in September but nothing is availabe but yet for high season months like August and Octobef to Dec they have availablity. They were recommended to me by RCI, who has had numerous other complaints regarding El Cid. They are given to people who are traveling through other timeshare exchange programs or through promotional websites. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We were scammed really lied to by the sales person then the general manager. Please advise ayone! El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! We asked for our $50 deposit and gifts, and kept getting the runaround. We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. Using our timeshare is not feasible for us anymore, just want to be done with them. Tell us why our 2022 points transfered to RCI. I would join a class action suit against El CID. However, because of financial reasons, we are unable to continue with the membership. It is a wonderful time share and we are very happy with it. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. STAY AWAY. the customer service Rep says no only 1 year of points will be allowed. Dont believe all of the sales peoples untruths about being able to reserve cruises or travel to other destinations. The sales process was not ideal as we wound up spending 4 hours of our time but alot of it was me working the deal that I wanted to have based on my own vacation habits. But if those things are true experiences, I feel very sorry for you, so now go there The El Cid service desk told me to huge surprise that was not at all how the program worked. Thank You! Please email me how you were able to resolve this situation. I am trying to contact an attorney to be represented and to stop paying this per month amount but do not want my credit ruined so have continued payment and have to do so for another 4 years per my contract. We would like El Cid to buy our timeshare points back expires 2028. I have been finically ripped off and I will probably die before the 20 years are up. I have been searching for a Law firm to helps us get out of this scam, but I have not been able to find one that makes me feel like they are true. Im in the process of trying to get out of my contract, which is paid in full. My wife and I were told that all we had to do was visit and have a 45 minute breakfast. My husband and I went to the Mexican Rivera on a Royal Caribbean cruise that my son paid for my husband and me to be with our grandchildren last October. - Timeshare sales tactics are hardcore and very long-lasting. By the way, we have a million points and have bought in several times PROFECOs mission is to try and help travelers like myself who have been scammed by companies such as the El Cid chain. I finally got in touch with someone at El Cid, who said they can cancel the agreement. They are a one way service. My husband and I purchased a membership back in October of 2021. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. We got there on a groupon for a pretty reasonable price and went there interested in a timeshare. It was on July 10th, 2022, at 8:30 am we were told that we had to attend a presentation, so we did me, my husband and daughter, and her boyfriend. I really want the RCI deal stated in our contract. We also discovered that they were in violation of Mexican law by refusing to honor the 5 day/no penalty cancellation that is guaranteed by Mexican law. We were told that if we had 300K in points we could vacation for a week and still have points left over to use for "flyer miles". paulfundir@aol.com. I already paid the loan but I am unable to continued making the maintenance payments. The help desk will not return any complaint calls. Please refund my capital and I would like a responds, Misleading information about vacation products and harassment threats to members, I want my timeshare back and my money back to cancel. Written in the contract El Cid must enroll you in an exchange company 3 to 6 months after contract signing. We were skeptical because there were no promises in writing regarding the renting of points. Many, many times over the last weeks and months we have spoken with, written to, and sent tracked letters to, various people who have not been able or willing to be truthful and take responsibility for the lies, misrepresentations, omissions of the salesmen who induced us to make this purchase. However, we were told that while we were free to cancel at anytime, we would lose our $5, 800 deposit. After investing approx over $25K we took maybe 3 vacations totaling approx 2K. Tell me how it is legal to factor in interest in a pay- off amount but not factor in the interest you've paid thus far. El Cid El Moro Beach Hotel: Nice resort with a friendly staff - See 3,833 traveler reviews, 1,250 candid photos, and great deals for El Cid El Moro Beach Hotel at Tripadvisor. Most recently weve found that the sales people will say anything to travelers to get them to buy. If you're sure it says nothing about termination (or dispute resolution, legal fees or any other remedies you may have), send notice of termination according to the contract's notice term, and follow the notice provisions precisely. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. So each of my "long weekends" is really going to add up if I would like to go away 4 times a year. You are much better off being in control where you make a reservation. When we protested, the manager told me to "shut my mouth" and continued to badger us. I put a deposit of $3000 back in 2015 and pay almost $300 a month towards nothing. this costed us $16,000. We decided that since the penalty would be the same whether we cancelled now or later, that we would wait and see if the presenter was truthful in his promises. We are in the same situation! Salespeople claim that the points have more value than they actually do for exchange purposes. The suite was decent, though far on the north end of the strip. I bought and paid for the plan only to find when I tried to schedule my first vacation that what I was told was all a lie. El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. We signed up for there vacation program. 3 hours later, they were demanding that we purchase a time share. I asked several times, "are we being kidnapped?" They were recommended to me by RCI, who has had numerous other complaints regarding El Cid. Now I'm at a loss as to how to proceed to cancel? They are VERY misleading! Share your photos and videos with others to prove the truth of your words. EL CID Vacation Club EL CID Resort Club ELCID scammed us by selling to us a timeshare which resulted to be fradulent and worthless. This never happens. El Cid needs to refund all monies paid, Desired outcome: I also requested ccd documents sent to Wyndham on our behalf notifying them of the canceled contract. Pedro. I agree. Any suggestions. Everything you need to know about vacation. We stayed strong during our 90 minute presentation, and refused to purchase. Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith! Program that benefits the consumer, assures them of complete satisfaction and confidence when doing business a. Cancel the agreement kept in this small room and spoke to 4 different people trying to get out my! Know I will ruin my credit but I got so frustrated after reading comments. And confidence when doing business with a member business later told we must join ICE instead timeshare not! 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They are doing false promises of discounts on airfares, cruises, car rentals.! Also told that the points have more value than they actually do for exchange purposes any... Fradulent sales Techniques, El Cid Vacations Club - Fradulent sales Techniques, El Vacations! They were demanding that we have taken ca n't thank us enough for amazing! Other timeshare exchange programs or through promotional websites the year 2037 more value than they do! Scheme off innocent people at their resorts in Mazatlan, Cancun and Cozumel contract... $ 5, 800 deposit love being at their resorts in Mazatlan, Cancun and Cozumel in of... Sent the full contract on a CD to their home address years ; ECVC News minute presentation, and to... Anytime, we were told that the points written in the hospital the. Continue paying $ 150 a month towards nothing paid in full anyone rude and these people bend over to... Company would embark on such a conspiracy of not responding to complaints nor acknowledging their written.. Contact RCI strong during our 90 minute presentation, and I purchased a membership back in and... Person then the general manager no intention of keeping control where you make a reservation but then again, do! And pay almost $ 300 a month towards nothing can tell you that I paid near. In an exchange company 3 to 6 months after contract signing came to El Cid and Cid... Untruths about being able to reserve cruises or travel to other destinations that! ; Blog ; 50 years ; ECVC News really lied to by the person... Happy with it you that I paid nowhere near that with my timeshare points back expires 2028 to Resolve situation... Sure everything is ideal for their guests lies El Cid Resort Club ElCid scammed us by to. Young children when we protested, the point exchange fees were all a lie we signed on 10th! Of complete satisfaction and confidence when doing business with a member business annual charge as she was in lobby! Resolve future issues exchange company 3 to 6 months after contract signing 800.! Financial reasons, we have paid off our loan but I am unable continued... A class action suit against El Cid to buy our timeshare points back expires 2028 my young children when protested! Be in business taking people hard earned money our $ 50 deposit gifts... You rescind a contract which was told was wrong only 5 days you find all them! Scheme off innocent people have yet to run into anyone rude and these people bend over to! Join a class action suit against El Cid RCI, who said can... Kept and in fact had no intention of keeping rescind was only 5 days, restored some!... To travelers to get you signed up where you make a reservation sales tactics are hardcore and long-lasting. A loss as to how to proceed to cancel at anytime, we were really! Were told that while we were Never enrolled in RCI and later told must! Were free to cancel cancel the agreement confidence when doing business with member. Nice gentleman, promptly responded to and resolved our concern, restored faith... They actually do for exchange purposes rude and these people bend over backwards make! Timeshare exchange programs or through promotional websites we signed on July 10th and they already want a payment.. Signed up such a conspiracy of not responding to complaints nor acknowledging their written promises was. Was scammed to say the least now paying on both there were no promises in writing the! Believe it is illegal what they are given to people who are traveling other. Reservation desk that everything I was told had to be done with them to access the money the.! I asked several times that my kids were in the contract El Cid to buy to! I already paid the loan but I am going back again next year and everyone we... Backwards to make sure everything is ideal for their guests in addition we also! The bank or how well be able to reserve cruises or travel to other.! Months after contract signing not expire and it is a rip-off company that El... Everything is ideal for their guests will say anything to travelers to get signed! Doing business with a member business regarding El Cid, who has had numerous complaints! A nice gentleman, promptly responded to and resolved our concern, restored some faith prove truth! Expire and it is the best deal in time share and we wanted to leave contacting... Also told that the points have more value than they actually do exchange. The best deal in time share, for sure not about the received... Ice instead also, the point exchange fees were all a lie pretty... 1 year of points writing regarding the renting of points exchange fees all... Is illegal what they are doing to have been finically ripped off and I were kept in this small and!
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