I called the number on the credit card bill in NY. Enterprise using shady tactic on toll fees. TollPass Options for Using Toll Roadways in North America: TollPass Service Offered via toll-by-plate or installed transponders. May cancel our planned September rental from them!!! However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally are not available. Accessing your toll receipts is simple. August 5 Enterprise Toll tagged my CC for $6.05. What happens if I drive on a toll road? Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. The transponder rental charge will appear on your Rental Agreement; toll charges will appear on your credit or debit card statement separate from rental charges. Hertz charges and charges and charges for tolls. Why have I received a letter directly from local authorities about a violation or toll? Advantage and Hertz use the PlatePass company, which charges a $4.95 daily fee plus tolls at the higher cash or toll-by-plate rate, with a $24.75 maximum fee per rental.There's no opting in or out of this system; it's billed automatically to all drivers when using an eligible cashless toll road. 2023 Enterprise Holdings, Inc. All Rights Reserved. We have helped over 300,000 people with their problems. | Enterprise Rent-A-Car, How to avoid getting dinged with surprise rental car toll fees. We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. Toll Pass Service enables customers to drive without worrying about unexpected tolls or having exact change at the time of passing through a toll gate. PO Box 4033289 whereabouts at that date and time..Guess our lodging bill will fix that, but am now Then, click "Find Statement". ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Terms and conditions apply. (14). The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. Then click on "Find Statement." At DoNotPay, we're committed to helping people contest unfair charges, fines, and penalties levied by merchants. Refer to your Rental Contract for details. You have several options when paying an ERAC toll charge. ERAC may also forward the unpaid surcharges to a debt collection agency, leading to further financial woes. A current listing of TollPass Service Area covered roads is available upon request, at https://www.htallc.com/tollpass or (877) 765-5201. Refer to your Rental Contract for details. For TollPass related questions, please refer to our TollPass Program. I feel this is bogus tactic on part of this company. For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. I had my personal transponder in my vehicle, so why am I being billed? I have receive anything from this company except 35.03 charge which I have a toll tag on the vehicle in the collision center. You can also use this page to pay the toll fees if you paid cash for the rental car. I told her having or not having receipts was ridiculous and could not prove anything unless I happen to have bought something at the exact time of the so called photo shoot of the license plates and was not on the highway. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. Enterprise Made An Extra $18 Because They Didnt Tell Me I , How To Avoid Crazy Toll Charges When Renting A Car In , Enterprise Rent-A-Car fraudulent toll violation Complaints , Florida Finally Gives Tourists a Way to Avoid Rental Car Rip , What Happens if You Get an E-ZPass Violation in a Rental Car, How to Avoid Car Rental Toll Charges AutoSlash, Dollar Car Rental Charged Me $60 For a Single $2 Toll The , Frequently Asked Questions Visitor Toll Pass, Tolls can hold surprise charges for rental-car drivers. Payless Car Rental. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Goofy, and as of 8/8, still Enterprise Rent-A-Car credits customer $4,000 after Go Public These roads are indicated with a First seen on February 21, 2023, Last updated on February 21, 2023 You can pay for your toll or violation by credit card. Enterprise charge my credit card $7.50 for a plate photo toll charge on the sam houston expressway. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. We depend on government and toll agencies for all information related to tolls and other violations. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. Want to sign up to automatically receive toll receipts to your email? Learn More. $3.95 - $4.95/usage day $24.75 rental max. The cost of an ERAC toll chargeis enough to trip even the most fearless traveler. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. The pass allows you to pay toll charges automatically when traveling through seven states in the USA: When you drive on a toll road in these states, the toll plaza captures the rental car's license plate and automatically bills your account. How can I update my Corporate Contract on my Emerald Club profile? (29). Will elite tiers be extended as a result of COVID-19 travel restrictions? Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." If you paid for your car rental with a credit card or debit card: United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. (37). 2022 Enterprise Holdings, Inc. All rights reserved. We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. for options. Appeal Now, How to Challenge Unfair Budget e-Toll Charges In 5 Minutes, Don't Pay Unfair ATS Toll Charges Here's How to Appeal Them, Don't Pay Unfair Toll Fees In NYCHere's How to Appeal Them, Stop Paying Unfair Golden Gate Bridge Toll Fees Appeal Now, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Difference Between Charge Card And Credit Card Top 3 List. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. Options for Using Toll Roadways in North America: What are my options to drive on the toll roads covered by the TPD Program in the Northeastern US? The rental company will automatically bill your credit or debit card listed on the rental agreement. Once you've located your statement, you can view the individual tolls accumulated during your rental. Then, click "Find Statement". NJ Suit Against Enterprise Toll Charges Advances Law360 They are located in Great Neck, NY. Contact your transponder issuer for details on how to use your personal transponder or account with your rental vehicle. How do you know that I generated this violation or toll? No credit is provided for days the rented transponder is not utilized. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise. (31), Defendant Enterprise Holdings, Inc. d/b/a Enterprise Rent-a-Car any tolls, as well as the daily fee, to the drivers credit card. Elliott , Enterprise Rent-A-Car Class Action Says Drivers Double , Are these toll fees I received from Enterprise legit? You may avoid our TCC fees by utilizing one of the other non-tolled bridges in the area, such as the George Rogers Clark Memorial Bridge (Second Street Bridge) or the Sherman Minton Bridge (I-64). $12.10 per rental day. Want to sign up to automatically receive toll receipts to your email? or visit The TollPass Convenience (TCC) Program offered in Northern California allows customers to utilize covered toll roads and pay electronically. These bridges do not have toll plazas and do not accept cash. ERAC TOLL 853656953 Learn about the "Erac Toll 853656953" charge and why it appears on your credit card statement. Atlanta, GA 30384-3328. The letter we sent you includes details about the date and time, as well as the location of the incident. POS REFUND ENTERPRISE CAR TOLLS8778601258. Or you may call: For TollPass related questions, please refer to our TollPass Program. https://www.htallc.com/tollpass. Have questions about a toll or a violation? How can I find my Emerald Club number if I do not know it? In Georgia, you're likely to incur a $25 administrative fee for each toll violationalongside the unpaid toll. No, the TCC program does not cover the 125 toll road or the 10, 110, 91, 15, 580 or 680 Express lanes. You will be automatically opted in to our TCC Program if you drive on one of these cashless toll roads. $3.95 - $4.95/usage day $24.75 rental max. Privacy PolicyTerms of Service (33). Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe. If you believe you have been charged for a toll you have already paid, please get in touch with our customer service team, and have a bank/credit card statement showing agency name and amount paid matching the violation fee and a receipt from the issuing agency available to send us. Your credit card or debit card on file with the rental agreement will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day, not to exceed $30 per rental period. Then click on Find Statement. Rent a TollPass Transponder In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. A Roundup Of Rental Car , Free Florida Toll Pass for Visitors: How to Get It + What You , Enterprise Rent-A-Car credits customer $4,000 after Go Public , Vehicle Rental Facilities Services UNC Facilities The , Rait v. 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